9.6
Pros:Automobile was perfect (Jeep Grand Cherokee) for my trip. Car return was swift, easy.Cons:Picking up the car took more time than it should have. Busy, confusion, not sure if my car had Sirium XM or not. I'm used to a full tank of gas rather than 1/2.Reviewed 24 Oct. 2020
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2.0
Pros:NothingCons:Could have had vehicle ready on the day promised, could have not uncharged me once the rental arrived.Reviewed 3 Oct. 2020
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8.0
Pros:The staff was greatCons:The car was a little scratched up, but other than that the car, the service were greatReviewed 13 Jun. 2020
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10.0
Cons:Floor matsReviewed 20 Feb. 2019
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2.0
Cons:I set up my reservation for a car through kayak and then Enterprise didn't have any cars. That is a problem, when the rental car company doesn't have any cars to rent. If you don' t have cars to rent then don't let other companies give people reservations. It is a pretty basic systemReviewed 23 Sep. 2018
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9.6
Awesome customer service!Pros:We showed up a little past their closing times, but still accommodated us with an upgraded vehicle. Josh was an awesome help.Cons:Times that the Broomfield office is open are not that great.Reviewed 24 Jun. 2017
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7.6
Pros:Pick up service was good, fast and friendly.Cons:We were supposed to have a 4 door scar and got a 3 door, which we did not like as we had two elderly people traveling with us and the car was sporty, so not a very good match for us. Also, no mentioned that they would be closed the day were dropping off so we would have to use the drop box.Reviewed 4 Jun. 2017
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2.0
Will never use Enterprise.... ever!!!!Pros:Nothing,Cons:The salesman was rude and I'm petty sure racist, to my sister and I. He was no help whatsoever. Why would kayak reserved a car for me and the salesman tell me that there is nothing to rent me. Somebody screwed up. Messed up my plans and ruined my wife's birthday. F**k you enterprise. I will never use this car rental company ever again.Reviewed 6 Mar. 2017
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6.4
Cons:I was not given the price from my reservation.Reviewed 19 Jan. 2017
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2.0
Value of MoneyPros:I did not like the customer service. The representative that walked me through the "sales" process was vague about the day to day charges for tolls, gas, etc. I repeatedly told her that did not want any extra services and wished to have the car that was quoted to me. I ended up paying an extra $150 dollars at the end of the trip because of it. My experience was not enjoyable and I will not be renting with your company for the rest of my life.Reviewed 6 Jan. 2017
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4.4
Enterprise was Awesome. Kayak was terrible.Pros:Enterprise was excellent. Great service. Great car. No problems.Cons:Be careful when you book your rental car. I thought I was booking at the airport, but Kayak showed me the numbers for booking down town Denver. Make sure your pickup/drop off is correct. Kayak told me it would cost $24 per day. It was actually $50 per day to rent from the airport.Reviewed 17 Nov. 2016
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10.0
Free upgrade, courteous staff, fixed booking issuePros:I booked in the wrong city, which I discovered when I arrived to Enterprise. They ended up rebooking me at the airport, no questions asked and no fees, which made my day. The car was in good condition, and I received an upgrade for free.Reviewed 16 Nov. 2016
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