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8.0
Fairfield location was fine. The person who attended was pleasant and helpful. Car was a bit dirty but not unbearable. Drop off was just ok. Poor signage and a disgusting restroom.Reviewed 2 Jun. 2023
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6.0
Pick-up was fine. The dropoff in EWR was not. There was not an attendant immediately in the vicinity. The drop-off parking spot was not clear. No receipt was given to me; rather, I was told to click/scan a sign's URL and fill out the drop-off form. AND, when I did so in the terminal, it appeared to be for HERTZ. Bottom line - confused, poorly executed. Finally, the signage to get to the drop-off location was the worst I've ever seen. It took a lot of time, effort, and LUCK. The rental companies need to collaborate on signage with the Port Authority and the State of New Jersey to totally revamp it. Truly a mess.Reviewed 4 Apr. 2023
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10.0
Muhammad was excellent. He had all the info ready to go...in and out in 5 minutes. And, very friendly service.Reviewed 4 Apr. 2023
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2.0
we made a reservation for 6pm. We got an order confirmation for 6pm. When arrived there at 5.58pm the lady told, the system was closed already. No chance. No car. We had a lot of problems for that. finally: No car. Never again.Reviewed 20 May 2022
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10.0
Randy was wonderful !!Reviewed 12 Jan. 2022
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2.0
i feel like I was ripped off by going through this Budget-Kayak approach to renting a car. What should have been $200 ended up almost $300. Also, after signing up for an enrolling in the Budget app, I did the pre-rental selections and prepped the trip in advance. When I arrived, I was made to go through the non-app (not fast tracked) pick-up. Then I started the car and the rear wheel was over 10psi lower than a safe level. I asked to have it filled. I was told to go to a gas station where I could do that myself. All in all, on a day when every minute counted (family emergency), my departure was delayed an hour. Then after paying for satellite radio, it never ever activated on my entire rental period (1 day). Made for a much less desirable 8-hour trip. Then I got to the destination where I was to turn in the car. Despite its 6pm closing time, I arrived at 5:10pm and the entire place was shut with nobody anywhere. I will not likely use Budget again. Enterprise costs more, but now I know why. They have customer service and give you what you pay for with no surprises or let-downs. Very disappointed in this Kayak-Budget experience. Not sure anyone cares, and I know my concerns and desire for getting funds back for the radio and extra charges probably won't do a thing to make up for the experience.Reviewed 18 Dec. 2021
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4.0
Pros:Drop off was very easy howerver, the rental agent was not friendly, most likely due to COVID-19.Cons:The car may have been sanitized but was not cleaned. I had to wash the front window due bugs covering the whole windshield left from the prior renter and it appeared someone spilled something (it actually looked like someone vomited in the vent) in the rear console vents which I cleaned with disinfecting wipes. Finally, I was suppose to get a Ford Edge and ended up with a GMC Terrain. Definitely not the same class vehicle.Reviewed 29 Jun. 2020
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4.4
Pros:The location that Kayak provided with pinpoint was inaccurate. I finally found the place after asking local police officer. The car was dirty and beat up. It was very expensive for the quality. Finally, they charged me $15 gas charge without explanation. When I asked the desk, they said they automatically do this unless I show a gas receipt. The tank showed full but didn't have a receipt. I feel Budget is deceiptfulCons:Stop deceitful advertisingReviewed 30 Dec. 2019
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9.2
Pros:Nice vehicles at a reasonable price.Cons:I had no problems with Budget.Reviewed 9 Nov. 2019
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10.0
Great place, friendly and personalized servicePros:Convenient location, quiet and efficient office and the staff makes the transaction easy and simpleCons:Nothing not to likeReviewed 17 Sep. 2017
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2.0
terrible experience!!!Cons:Dirty, filthy carpet AND no car that they accepted the reservation for. Like a 3rd world country!!! TerribleReviewed 10 Jul. 2017
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9.6
Fast and easyPros:Both the pick up and drop off was extremely fast. Was in and out in no time.Reviewed 8 May 2017
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