10.0
My experience was awesome and the suv was in top notch condition. My family and I rode on style during our time in NOLA. It was truly amazing!🤩Reviewed 21 Apr 2026
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6.0
The pick-up took well over an hour- other than that everything went wellReviewed 17 Apr 2026
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6.0
I was supposed to pickup a luxury big suv but they didn’t have any at the time we arrived. There were seven of us plus luggage. We ended up getting a huge Ford transit van which, ultimately the kids loved for the space, but I hated driving it. Budget helped us out as much as they could, so I guess I can’t complain that much.Reviewed 22 Mar 2026
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2.0
Very poor. I tried to save some money with a cheap rental from budget and ended up regretting it. arrived to the desk for car pickup and encountered a long line of customers with understaffed budget team and vehicles not available. Was told over 2 hour wait time for vehicle. I cancelled online because i could not wait 45+ minutes to get to the front of the line to cancel with the budget employee. I got a rental from hertz immediately, where i have presidents circle status, but i cost roughly an extra $100.. Then budget charged me for their rental and i have initiated a time consuming process to try to recoup my charges from budget.Reviewed 2 Mar 2026
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2.0
I reserved my car 3 weeks in advance for 12/26. Upon arrival, and after waiting for quite some time, we were informed that they were out of cars and we’d have to wait for 1-1.5 hours to see if they had any come back. We were put on a waiting list along with people who just booked a day or two prior and ended up waiting 1.5 hours to get a car which was smaller than what we paid for and smelled like smoke. Our luggage barely fit in the back. It really delayed our trip to see family and friends and was not what we paid for.Reviewed 3 Jan 2026
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4.0
It was 95% self service. Had several problems and unable to reach anybody who could help.. not getting help caused me to miss flight & get a hotel room. They charged me $200/day keeping the rental car that started out at $50/day!!!Reviewed 10 May 2025
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2.0
There was a line up probably 35/40 people deep, one girl at the counter got up and put all her stuff into her purse and left leaving two girls to fend for themselves…once I got through the line up (approximately 1hr) I got a piece of paper proceeded to the car pick up area, which was complete chaos, no lines no way of telling where your vehicle was or how to get it, THE most unorganized car rental place I’ve ever been to in my life…after an hour and a half ( I ordered a small Toyota Corolla) I was offered a VW SUV which at this point I didn’t care, I just wanted to get going, so when I looked the vehicle over prior to driving it, it wasn’t that clean, still had some dirt and mud, there was another lady who had ordered a small car and she was offered a full size SUV…I don’t think I’ll ever rent a car from this place againReviewed 7 Mar 2025
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2.0
They were unable to fulfill my reservation so we had to scramble to find a car after a long flight with a 4’year old.Reviewed 3 Jan 2025
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2.0
Horrible. Car was filthy and the Tesla came with 71%. Charge. I locked myself out of the car somehow and there is no directions on how to get into the car! I almost had it towed - I couldn’t see out of the windshield either and I washer fluid - disgustingReviewed 22 Nov 2024
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2.0
Budget was a huge disappointment. I had a reservation ahead of the day I wished to rent. When I went to the counter, I was told no vehicles were available at the moment and that there would be a 1-2 hour wait. This inconvenienced me tremendously and I will not reserve with Budget again.Reviewed 4 Nov 2024
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2.0
Despite my reservation, I was told they didn’t have a car.Reviewed 18 Oct 2024
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2.0
No car availableReviewed 23 Sep 2024
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