2.0
NOT AT THE AIRPORT. Kayak advertised this car service as being at the airport, but when you reach the section of the airport where all of the other car services are located, ACE picks you up in their car and brings you to another part of Kenner. You are then stuck there until you rent one of their cars.Reviewed 25 Jul. 2023
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2.0
The location wasn’t open when we landed, no ability to refund the money and never got the carReviewed 20 Jun. 2023
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2.0
The place closes 3pm-5pm. The place located outside the airport No communication or customer service careReviewed 16 Jun. 2023
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10.0
Support local companies! If you rent a car in NO, you need to take the shuttle to the rental car agency lot. Ace is just across the street from the big companies. Their prices are far better and the personal experience is nice. Once in the rental lot, Steve came to pick us up immediately. He shuttled us over to the Ace lot and within minutes I was driving away with just what I wanted. Location and accessibility was easy and convenient. Return of car just as easy. I will always rent from Ace while in NO. Thank you Steve.Reviewed 17 Mar. 2023
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2.0
Do not accept renters who don’t have their own car insurance; no option to purchase insurance through themReviewed 20 Nov. 2022
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2.0
None of the cars I seen were new than 2018. They were all old by rental company standards. The office was in an old trailer on a non paved lot. The pick up guy was quick picking me up, that’s the only plus about the experience. My car was literally wrecked, bumper falling off, dints all around, different color paint, ripped interior etc. Overall this place shouldn’t be in business.Reviewed 24 Sep. 2022
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4.0
Car has expire tag. Low tire pressure. Dirt car. Old carReviewed 6 Sep. 2022
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2.0
The car had so many problems, the seats were all ripped up , engine light on, doors didn’t lock. Dents and scratches all over the car. It was nothing like the picture!! dropping car off you need to pay $12.50 due to their not open twenty four hours. Horrible horrible. Do you guys look into these companies before you put them on your website??? So disappointed!!Reviewed 29 Aug. 2022
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2.0
Simple I had a reservation but was told even with a reservation they have no cars to rent me. No one else had cars to rent at the airport. I was stuck at the airport. I Paid $56 dollars to get a Lyft ride to Enterprise Rental Car on the West bank. Never use them again.Reviewed 12 Mar. 2022
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2.0
Location has geographic and mileage restrictions not advertised on booking site, had to rebook my rental through a diff companyReviewed 31 Dec. 2021
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10.0
Pleased with the entire experience!Reviewed 6 Dec. 2021
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2.0
Car was covered in rust. 80,000 miles. Didn’t feel safe driving in it. When I returned my car I overheard him telling someone else about a check engine light coming on and that’s OK. I will never ever rent a death trap from here againReviewed 30 Oct. 2021
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