6.0
Employees were friendly but did not give any resolution to the dirty van. No coupon to go get it washed. Just an excuse of why it was dirty on the outside, but ok what about the inside. There could be no excuse. It just was not cleaned from previous uses. I Lysol and wiped down with disinfectant wipes. Van was dirty inside and out.Reviewed 30 May 2023
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10.0
Super nice customer service people. Got a brand new car, so felt very spoiled!Reviewed 27 Feb. 2023
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10.0
The a counter people was really niceReviewed 26 Sep. 2022
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2.0
I will never rent from Budget again!!!Reviewed 14 Feb. 2022
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5.9
We thought we were renting a full size truck, but when we arrived we’re presented with a choice to take a Toyota Tacoma or wait several hours for a full size to be returned. Because of our schedule, took the smaller truck and had to pay the same price. They had a bunch of weasel words/reasons why it was the same price…that amounted to “that’s just the way we do it”. Hope this helps the next unsuspecting customer.Reviewed 16 Jul. 2021
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2.0
Cons:The morning of our pick up (8am) the staff called to say our passenger van was not available. They charged us the same price for an Expedition, AND then we found out there's an 11% tax for picking it up at the airport. We had to squeeze into an SUV, gas to leave some luggage at home, and had to pay MORE for something that was not our fault. All with no warning or heads up so we could have looked for another option. WILL NEVER USE THEM AGAIN...Reviewed 21 Jun. 2021
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10.0
Cons:I should have been told the return office closed at noon.Reviewed 12 May 2019
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10.0
Great servicePros:I had reserved a full sized car and they upgraded me without hesitation. Price was unbeatable and vehicle was awesome. Easy and quick check in and check out!Cons:NothingReviewed 27 Jun. 2018
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2.0
DissatisfiedPros:Wasn't told they don't take debit cards and the lady at the counter was horribly rude.Cons:I won't ever try to rent a car through this site or with budget again.Reviewed 31 Jul. 2017
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10.0
Pros:ul mileCons:seats are so dirtyReviewed 4 Jan. 2017
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5.6
Cons:I dropped car off before opening hours using dropbox. Got a voicemail an hour later that a claim would be filed for a dent in the door. I called 5 times over two days leaving voicemails each time and never got a call back. On 3rd day and 6th attempt I called reservation desk rather than claim extension and finally got to someone that said claim had been cancelled. Shouldn't have taken 6 calls and 3 days to find that out.Reviewed 27 Apr. 2016
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6.8
Vehicle was not ready when I showed upPros:Great vehicle and great customer service.Cons:The vehicle wasn't ready when I showed up. I had to rent a different vehicle and then come back several hours later to get the one I originally reserved.Reviewed 22 Apr. 2016
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