Miss the tv at least showing the map as one travels.
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Cons: "The entire plane smelt like the washroom, and a mix of engine fuel. I wasn't extremely thrilled about that."
Pros: "every Single employee treated us great. Seating was very comfortable."
Cons: "The discontinued the tablets in plus after booking without notifying us. Not too impressed that we flew 9 hours plus time change and got breakfast followed by breakfast. On the way home we get dinner followed by dinner I guess"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "Fuss free check in. Crew was very friendly and helpful. Flight is on time. Will definitely travel on WestJet again."
Pros: "Overall an easy experience. Cheap!"
Cons: "West jet has got to figure out a better way to board the plane- the "zone" model is a nightmare."
Pros: "Nice customer service pleasant flight. Fkight attendants are really nice"
Cons: "Calgary airport we thought was terrible, half hour walks between gates We had to go through security again between flights. Worst airport in the country"
I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much
Cons: "They could start by not allowing a non-compliant passenger ON THE PLANE. When he was already not compliant in the damn terminal. (Dude didn’t wanna wear a mask) forced the captain to circle back and screw our timing for our connecting flight. You might say, how can we blame AA, well, because they chose to allow him to become a problem and then exasperated it by allowing him in the damn door of the plane. Now we got stuck in Charlotte for the night. Nothing like being late for your Grandma’s funeral. Pathetic AA! PATHETIC!"
Cons: "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."
Pros: "Entertainment was good for the length of the flight."
Cons: "Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane."
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Pros: "Flight crew were good."
Cons: "My checked baggage did not make it on this flight even though it was checked in over an hour before the flight. I have been getting the runaround at the Baggage Claim area and on the phone. It may be delivered tomorrow afternoon and I have food items in the baggage and it may not be delivered until the afternoon of the next day. They don’t have a good baggage tracking system."
Cons: "We stayed one hour in the plane without any reason"
Pros: "efficient boarding process, friendly crew"
Cons: "boarding time was delayed, too hot, seat was in the last row middle, crew delayed the flight unnecessarily by trying to seat a family together, lights were on when people were trying to sleep at midnight"
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Easy check in and boarding. Bags waiting for us when we got to baggage claim.
Our wait to Fort Lauderdale was THREE hours! Our return flight(we switched to the 11:05flight),so that we didn't have to wait 13 hours for the 9:35 flight. I think it's TERRIBLE that I was charged over $ 450!!!! WHY??? The plane had seats available and it cost Air Canada NOTHING!!! It seems that greed NOY customer care is prioritized with AIR CANADA. That was after we already paid for TWO suitcases when we had ONLY ONE !!! It will be ALONG time before we fly with this carrier. Westjet is a great alternative. The lady sitting beside me bought a sandwich for $10.50 and threw most of it away. Gone are the days when we got what we paid for,INSTEAD of being ripped off. Mary Warkentin
As usual late leaving and no gate at destination. Over an hour delay
Cons: "Flight was unable to land in Vancouver due to aircraft problem, and diverted to Seattle. Spent the night there; still waiting to get back the next morning. Serious disruption of business day for my wife and me as a result."
Pros: "The crew inside the plane was friendly pretty much the only thing good about the travelling"
Cons: "The seats were not confortable and old and no entertainment at all ! The food was horrible and the customer service from air Canada at Montreal airport was rude and unprofessional 3 hours delay without even an apology or an explanation! I went to see a person from a air canada at a desk at the boarding gates and he wouldn't even have the courtesy to give me 1 minute of his time to explain why the plane is late his awnser was wait for the announcement and you will see his attitude was very apathetic. Overall I was very disappointed"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "Media choice"
Cons: "Crew was very unorganized, had a lot of noticeable blips in service"
Cons: "Flight left two hours late and provided difficulty in Toronto"
Pros: "Crew was very friendly."
Cons: "Having to pay for baggage on an international flight and no better snacks available without purchasing them."
Pros: "Flight late seats have no leg room it’s what one pays for for rouge flights though"
Pros: "Nice and clean than past old metal."
Cons: "Close captioning or English subtitling didn’t work with the app."
Pros: "Crew was very receptive to all of my needs. Took care of my Leis on the way too!"
Cons: "Nothing. This was an awesome flight"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Cons: "I thought I booked with ANA, but it was actually United. Plane and crew all United. I expected domestic flight would be United but international flight would be ANA. Many people didn’t have seats until last minutes, no explanations, desk clerk was not helpful at all and had attitudes. And Food was terrible!!!"
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Cons: "Seat was broken and light didn’t work. Terrible response when I pointed it out."
Pros: "Flight was held so late connections could be made. Staff was very attentive. Ground staff as well."
Cons: "Luggage was left in Denver and needed to be retrieved late the next night. Very upsetting."
Cons: "Worst experience I've ever had.. I've flown over 7 times with other carriers and my very first United Airlines experience was one to forget.. all around experience was a very SOLID F on the grading scale."
Pros: "Cancelled the first flight I was on. Then the second flight out of SAN to SFO was delayed so we sat on the plane for an hour. Of course i was fine but the way United treated people who were going to miss their connections was nothing but rude. I've had it with them!"
Cons: "I wish airlines that treat you like a human like Virgin, Alaska.."
Pros: "Friendly crew. I could understand the pilot. He had to tell us we were skirting weather and would be delayed in landing. But he was clear and professional, which made it easier to take."
Cons: "No one can like the seats these days on almost any aircraft. Not enough leg room and the seats curve your upper body into some unnatural position."