Grand Oasis Cancún

Grand Oasis Cancún

7.3
Good

Based on 7,567 reviews
 
Blvd. Kukulcan, Km. 16.5, 77500 Cancún, Quintana Roo, Mexico
  +52 998 881 7000
Grand Oasis Cancún - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
HomeAway C$ 40
VRBO C$ 102
VacationRentals.com C$ 102
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per night
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Rooms

Check-in
Check-out

Double Rooms

C$ 220+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 220 per night
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Unknown
C$ 255 per night
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Unknown
C$ 280 per night
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Unknown
C$ 286 per night
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Unknown
C$ 288 per night
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Unknown
C$ 322 per night
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Unknown
C$ 346 per night

Superior Rooms

C$ 200+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 200 per night
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Unknown
C$ 205 per night
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Unknown
C$ 403 per night

Standard Rooms

C$ 201+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 201 per night
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Unknown
C$ 230 per night
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Unknown
C$ 271 per night
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Unknown
C$ 272 per night
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Unknown
C$ 504 per night

Classic Rooms

C$ 228+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 228 per night

Reviews

Traveller rating

66
59
50
53
5

Time of year

Traveller type

Show reviews that mention

+
spring break
inclusive package
wrist band
customer service
long time
great ocean view
pool and beach
food was not good
zero customer service
room service
check in process
beach and the rooms
pool bar
young people
near the beach
good restaurants
staff were very friendly
worst hotel
room is dirty
exclusive resort
  • Good
    Feb 2018
    7.7

    Party

    Party all day

    Room service

  • Okay
    Aug 2016
    6.0

    Not everything is included, some things are not available when requested included similar meals. There are some staff not to friendly, others are better.

  • Mediocre
    Jul 2016
    3.4

    Unsatisfied

    The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.

    I didnt like the poor customer service the cleanliness was poor also i was out of water in the whole facility for about 8 hours and it was very bad. Overall i wouldnt go back again to this resort

  • Poor
    Jun 2016
    2.0

    A/C did not work. Horrible service. Stay sway.

    The air conditioning does not work, the service was extremely poor and slow, they try to lie to you and tell you that they don't have any other accommodations and they're coming to help you but they never do.

  • Okay
    Apr 2016
    4.8

    Meah!

    The food variety was decent. Not enough meat! The Bar always open was nice, the location, pool & beach are good.

    The staff is slow at resolving things. Took forever to check in, there is a language barrier because not everyone speaks good English. The rooms are in desperate need of updating. No luxury here.

  • Poor
    Jul 2015
    2.0

    Worst hotel ever

    I left with a regretful choice on a hotel, I feel like my money was wasted

    I had to wait 5 goes in line to be checked in, the ac was not working it was so hot in the hotel, they told us they over booked and has no rooms for us, then they magically found a room and it was dirty the mini fridge was empty for days

  • Mediocre
    Mar 2015
    3.7

    Spring break disaster

    liked the beach front and view from room and live shows in pyramid

    was booked for all inclusive package through kayak to have access to full hotel amenities including a double bed room within the pyramid. When arrived was informed by reception that we did not have full access to all hotels all inclusive package/bracelets as hotel changed policy a month after booking. We were given a king bed instead of a double as booked in another part of the hotel, which was not in the main pyramid which was called grad oasis when we booked. It was now called the pyramid which was the full access location and more exclusive to guest. Hotel gave us an upgrade of bracelet for food only but did not accommodate the room and said there was no guarantee for double beds as part of our reservation. ??? They offered to put us in another of there hotel chains which is not what we wanted as we booked the grand oasis, now known as the pyramid. Reception was not very accommodating. When calling for guest services no one answered calls. The hotel room was not picked up by housekeeping on one of the nights of our stay or linens changed as requested. The bed was stripped of original linens, including a pillow case and was just left with the bottom bed cover and a blanket the was in the closet. Pools where a mess with spring breakers, there was broken glass near our room and blood on a wall and no one had come to clean it all day until I called several times to report it and some one finally came out to clean the glass but blood was still noticeable on the wall. Too many drunk out of control people out for spring break. Nudity, people having sex in public and life behavior on hotel beds , chair throwing and complete disruption to other hotel guest there to enjoy a relaxing stay at hotel. There were families with small children there that could not used the full access to pools and facilities due to all the mess and drunken disruption by party goers. This was my third stay at this hotel and the worst experience I've ever had while on vacation. It had been fully all inclusive before and quite comfortable and lovely. I went with a friend who had never been to cancun and I highly recommended this hotel for her first time there. If I had know it would be like this this time of year or in general not being kept up by staff or under control by personal, I would never had booked. The only positive thing I will say is that the hotels spa service and staff where incredible, polite, accommodating and professional. 5 stars to them but overall going from 4-5 star previous experiences at this hotel, I will not recommend this hotel to anyone any more and will not return.

  • Good
    Nov 2014
    6.5

    The check in process was horrible Travel agency did not send guest information to resort It took 3 hrs to check in

  • Okay
    Feb 2014
    5.3

    Not much... 5th time in Cancun and other than the beach this place doesn't have much to offer. Rooms are OK... sink leaked, shower didn't function properly, food was way less than expected, bar service was almost nonexistent. No name brand liquor as they promise ... hell, not even Bacardi in most bars.

    The food, the service, the liquor selection, the inconsistencies of the whole outfit. Almost 3 hours to get a meal at 2 seperate sit down restaurants. Long lines at the buffets and a poor selection of foods. I am pretty easy to please... but this place is literally the Motel 6 of Cancun. Some great people working. I do not wish to disparage them, but there is a massive resort wide lack of training and organization. Definitely wouldn't recommend going here.

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About

Overview

This charming luxury hotel is located at the heart of the hotel district in the tourist centre of Cancún.

Hotelius

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

7.3 Good

Based on 7,567 reviews

7.5

Location

5.7

Breakfast

3.6

Cleanliness

3.5

Comfort

Things to Know

  • Friendly atmosphere

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
ATM on-site
Business centre
Car rental
Internet
Wi-Fi
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Outdoor pool
Restaurant
Bar/Lounge
Air-Conditioned
24 Hour Front Desk
Night club
Safe
Sauna
Playground
Pool table
Private beach
Storage available
Terrace/Patio
Elevator
Massage
Casino
Golf
Babysitting/child services (surcharge)
Pets not allowed
Parking (surcharge)
Wedding services
Outdoor tennis
Cable or satellite TV
Linens
Towels
Hairdryer

Location

Most Popular Landmarks

  • Museo Maya de Cancun 0.7 km
  • Playa Delfines 1.9 km
  • El Rey Ruins 2.1 km
  • Kukulcan Plaza 2.9 km
  • Playa Marlin 3.1 km
  • Acuario Interactivo 3.7 km

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