Value for money
Distance to city centre
Distance to airport
|"Great time second time here!"||(in 2 reviews)|
|"Nice pool and friendly staff."||(in 35 reviews)|
|"Excellent location, great beach!"||(in 7 reviews)|
|"Food was horrible"||(in 11 reviews)|
|"And rooms are a little dated."||(in 4 reviews)|
|"My view, the shower and the bed"||(in 5 reviews)|
|staff went||in 75 reviews|
|great food||in 63 reviews|
|food quality||in 52 reviews|
|food service||in 50 reviews|
|customer service||in 34 reviews|
|ocean view||in 31 reviews|
|great place||in 24 reviews|
|great beach||in 20 reviews|
|great location||in 17 reviews|
|second time||in 12 reviews|
|good rooms||in 9 reviews|
|maze like||in 6 reviews|
|butler||in 5 reviews|
|food options||in 4 reviews|
|resort with beautiful||in 4 reviews|
|pics on booking||in 3 reviews|
|time share||in 1 review|
the Service and variety of foods
They closed 3 restaurants and meal planning was difficult to say the least.
Service and food was amazing!
Maybe the check in time can be shorter
No jet skis making noise and pollution.
Buffet restaurant understaffed.
Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.
too many kids food not that great
Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
Few staff members were very nice
I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high. The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware. Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really??? We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!! Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website. We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing. It all depends on what you are used to, that's all.
Sit back and relax
Even with the hotel at full capacity, I received the very best service.
The royal service
Why this place sucks
The beach was ok
The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't The restaurants close too early . People trying to sell me a time share. The excessive incense and aromatherapy in building 5 barf.
This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE. THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
The hotel design, location, comfort, views, service
Wasting people's time to make them listen to the Timeshare presentation, and not giving people a choice to say no to the presentation, promising any thing to get people to the sales people
Paradisus Cancún is an all-inclusive resort that offers a relaxed atmosphere for couples, families and business travelers. Guests are invited to stay in one of the gorgeous suites, all of which feature high-end finishings, marble floors, a warm and comforting color pallet, stunning views and luxurious bedding.
The resort itself offers a rich assortment of amenities which visitors are encouraged to take advantage of and enjoy throughout their stay. It has a Kids Zone, non-motorized watersports, more than five dining options, a beautiful 18-hole golf course, live entertainment, and a swim-up bar. Additionally, being situated right on the water makes Paradisus Cancún the ideal spot for visitors of all ages to swim in the crystal clear ocean, explore all that the underwater world has to offer, and make memories.
Paradisus Cancún offers nine restaurants and five bars, all of which offer a unique menu. Guests can dine at the Tempo Restaurant, the Fuego Restaurant, the Market Grill, the Blue Agave, and the Avenue Bar. All dishes served at the resort are prepared with freshly caught seafood, seasonal produce, and top of the line ingredients.
Thanks to its wonderful weather and amazing scenery, Paradisus Cancún has become a popular location for destination weddings of all sizes. The on-site event planner works closely with couples from all over the world to help couples in creating a fully customized wedding day that will exceed all of their wishes. The resort also hosts conventions, galas, and business meetings.
There are plenty of sights, attractions, and places to shop nearby Paradisus Cancún. Visitors can enjoy the Majagua Fishing & Tours, La Gran Rueda Cancun, Plaza la Fiesta, and the Scorpion's Temple.
based on 266 reviews
Value for money
Policies vary by room type and provider.
Guests choosing to celebrate their honeymoon at Paradisus Cancun can choose from several romantic packages. The "Charm" package features a romantic breakfast in bed, a private three-course dinner followed by an in-room set up of chilled champagne and rose petals, a 25m couple’s massage, discount on spa services and late checkout subject to availability. The "Passion" package includes all these elements plus a complimentary fruit platter and bottle of sparkling wine, a scented bubble bath and use of an in-house sound system during your romantic dinner.
Booking one of the Royal Service rooms at Paradisus Cancun will give you exclusive access to some of the adults-only areas of the hotel, including a separate pool, reserved beach area, restaurant, service lounge and library. Other benefits of this service include a butler, luggage packing assistance, and in-room touches like aromatherapy, newspaper delivery and nightly turndown. Whether you have booked the Royal Service or not, several of the resort bars are also adults-only areas, including Blue Agave and Coco’s Beach Club.
The hotel is located a 15-20m drive from Cancun Airport, so you can choose to pick up a rental car or take a taxi. A taxi will probably cost around 660-750 MXN (35-40 USD) if you opt for a prepaid service. Some companies also offer shared shuttles with a waiting time of around 20m and rates as low as 225 MXN (12 USD) per person.
There are many on-site activities offered at the hotel, with a program that changes regularly to keep guests constantly entertained. Options during your stay may include the likes of a tequila tasting, sushi-making workshop or wine tasting. If you’re looking to stay a bit more active on vacation, check out the range of yoga, boot camp, spinning and Pilates classes or book a personal trainer for some dedicated beachside workout sessions.
Families can ensure they have a great time on vacation by booking one of the Family Concierge suites or junior suites, which come with views of the lagoon or ocean and, in some cases, a private terrace and separate bedrooms. All suites at Paradisus Cancun in the Family Concierge category include access to a personalized concierge service and in-room benefits such as children’s beach kits, slippers, drinks, bathrobes, bathroom amenities and pillows, an activities menu, a Playstation upon request, and a turndown service with milk and cookies.
Early check-in may be granted subject to availability, but even if your room isn’t ready when you arrive, you can still ask to check in and start using the resort amenities while you wait.
Yes, live music is on offer at the hotel on some evenings – check with the front desk to find out what’s on during your stay. For those looking for modern beats in a contemporary setting, the Red Lounge is the place to head to for exciting DJ sets every night of the week. (Prices checked 05/04/19).
Paradisus Cancún is located at Boulevard Kukulcan, Km 16.5 in Hotel Zone, 10 km from the centre of Cancún. Museo Maya de Cancun is the closest landmark to Paradisus Cancún.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Paradisus Cancún.
Yes, Paradisus Cancún offers free Wi-Fi.
No, Paradisus Cancún does not offer free parking.
No, Paradisus Cancún does not offer free airport shuttle service.
Paradisus Cancún is 12.1 km from Cancun. Paradisus Cancún is 65.2 km from Cozumel.
No, pets are not allowed at Paradisus Cancún.
Yes, Paradisus Cancún has a pool on-site.