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|"The staff was amazing!"||(in 32 reviews)|
|"Great value for the resort and location"||(in 2 reviews)|
|"Food was great as well!"||(in 18 reviews)|
|"Terribly customer service in restaurants."||(in 14 reviews)|
|""Food very bad, but service is the worst I’ve stayed in""||(in 14 reviews)|
|""Food very bad, but service is the worst I’ve stayed in""||(in 21 reviews)|
|beach and pool||in 90 reviews|
|great food||in 78 reviews|
|room was very clean||in 75 reviews|
|ocean view||in 74 reviews|
|great location||in 67 reviews|
|staff was amazing||in 65 reviews|
|beach of the hotel||in 64 reviews|
|nice hotel||in 50 reviews|
|service is very good||in 47 reviews|
|customer service||in 46 reviews|
|pool bar||in 46 reviews|
|everything was perfect||in 26 reviews|
|little bit||in 18 reviews|
|altitude||in 17 reviews|
|defenitly come back||in 14 reviews|
|good value for the money||in 10 reviews|
|grab a bite||in 6 reviews|
|coco bongo||in 3 reviews|
Staff was nice.
Bars open late close early. Only two small elevators. Lots of kids. No ac in lobby. No view in room. Terribly customer service in restaurants.
Great price for what I got in return.
Pools could be larger.
The service from the staff, such as waiters and front desk were excellent, and the food was great.
We had a light in the room that was out, room safe was not functioning, and a mini frig with complimentary drinks was missing. Also a random toenail clipping in the closet was never cleaned upthrought our 4 day 3 night stay.
The sea view is amazing
The water in the bathroom smells bad.
Very nice entrance and restaurants!! Pool was wonderful and loved the swim up bar! Loved the bed on the beach. Great night life!
The beach is disgusting! No one was in it! Terrible amount of seaweed! It even gave off a scent that was not pleasing! If you are in Cancun for the beaches steer clear of this hotel! It was very disappointing in that regard!
Great food, staff, service and location. Awesome customer service!
The beach and pools.
The room was very outdated and the shower head was so corroded that we could not take proper showers. I had asked the supervisor to replace the shower head which he never did. Also, the view from our room was a wall, we had booked Ocean View.
The sea facing room was not exactly sea facing
The hotel was very modern and up to date. The staff was very friendly.
It was extremely hot in the lobby. They were very stingy with towels. When cleaning they would sometimes not leave any. We would have to call for them and it would take them 30 minutes to come. Same once we went to the beach cabanas.
Bathroom/ shower had issues with water quality (smelled terrible, not clear) I got gastroenteritis from the food. Terrible food. Customer service was non existent. Definitely not four star level.
The beach area was nice.
This hotel has beautiful beach (although wave-full) with a dirty pool, minimally basic food, mediocre beverages, expensive prices, lack of water due to maintenance, questionably clean rooms, old towels, unhelpful personnel and broken elevators. Terrible!
Staff was rude, limitations on the use of pool por regular (not premium) customers, limited hours of service of restaurants and bars.
The Cancun Hotels Reflect Krystal Grand Cancun is located on the tip of Punta Cancun along the beachfront with excellent views of the Caribbean. The hotel offers 395 non-smoking rooms in Mexico and is 11 miles from Cancun Airport and 44 miles from Cozumel Airport. The hotel is near downtown Cancun and includes several restaurants, a spa, entertainment, and activities for guests.
Guests have access to limitless a la carte dining without the need for reservations. Top-shelf beverages and non-alcoholic beverages are also available at all times. There is 24-hour room and concierge service along with a mini-bar refreshed each day. A fully-equipped fitness center and classes are available as well as themed nightly and daytime entertainment.
The hotel offers many different rooms and suites, many of which offer views of the ocean. Elevated services are available for guests who stay in the Altitude Club lodgings including private check-in, upgraded bath amenities, and access to the Altitude Club lounge. There is a full fitness center with free weights and cardio equipment.
Many International restaurants are on-site including three a la carte restaurants and the local Hacienda El Mortero restaurant for authentic Mexican food. More casual dining is found at buffets, cafes, and grills as well as your own home through 24-hour room service.
Tons of entertainment options are available for guests including four pools to swim in, beach volleyball, yoga, bingo, ping pong, shopping tours, cooking lessons, and more. There are also regular excursions to the pubs in the area and rotating theme nights.
based on 627 reviews
Policies vary by room type and provider.
Reflect Cancun Resort & Spa is located at Blvd. Kukulcan Km 8.5, Zona Hotelera in Hotel Zone, 9.2 km from the centre of Cancún. Delphinus Punta Cancún is the closest landmark to Reflect Cancun Resort & Spa.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Reflect Cancun Resort & Spa.
No, Reflect Cancun Resort & Spa does not offer free Wi-Fi.
No, Reflect Cancun Resort & Spa does not offer free parking.
No, Reflect Cancun Resort & Spa does not offer free airport shuttle service.
Reflect Cancun Resort & Spa is 17.7 km from Cancún. Reflect Cancun Resort & Spa is 71.5 km from Cozumel.
No, Reflect Cancun Resort & Spa does not have a pool on-site.