Pick-up location | North Las Vegas |
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Car types | |
Rental locations | 7 |
Airport locations | 1 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
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One location in North Las Vegas
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10.0 Wonderful
Jun. 2022
8.0 Very good
May 2021
Pros:
The super pleasant associate checked us in efficiently and quickly. She went over the details for our prepaid rental accurately, and gave us directions out of the Plaza Casino.Cons:
Prices could be better!!!!2.0 Poor
May 2021
Pros:
Customer service doesn't answer the phone. We had multiple issues with the car that probably could have been resolved by phone but they are not answering their phone lines due to covid. Emails take 5 days to get a response. We ended up having to drive 2 hours out of our way to take the car back because we just wanted to switch to another company.Cons:
Customer service!!10.0 Wonderful
Apr. 2021
Pros:
The positivew and car choices were awesome.Cons:
Shuttle bus at all locations should be a must.10.0 Wonderful
Apr. 2021
Pros:
Drop off very easy.Cons:
Everything was perfect.8.0 Very good
Apr. 2021
Pros:
Friendly staffCons:
We weren't told that we could return the car at the airport. That would have saved time and money.3 locations in North Las Vegas
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10.0 Wonderful
Nov. 2022
10.0 Wonderful
Jan. 2022
2.0 Poor
Dec. 2021
8.0 Very good
Dec. 2021
10.0 Wonderful
Dec. 2021
2.0 Poor
Nov. 2021
5 locations in North Las Vegas
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8.0 Very good
Sep. 2020
Pros:
I liked that there wasn’t any problem at all. Smooth sailing, calm waters.Cons:
Maybe better variety of vehicles. Also add manual transmsission cars.8.0 Very good
Aug. 2020
Pros:
Staff was courteous.Cons:
Sell the Mitsubishi’s and get all Toyota and Honda’s.10.0 Wonderful
Sep. 2019
Cons:
They could have picked me up in Vegas8.4 Very good
Aug. 2019
Pros:
The staff in Las Vegas at The D Casino location was great. Joe and Raul were excellent in making sure that our experience was positive and we were taken care of.Cons:
Cruise control on our vehicle didn't work. Contacted local offices in Bakersfield and Fresno neither of which resolved our problem. Finally directed to roadside assistance who took care of it for us.8.0 Very good
Jun. 2019
Cons:
They did not have a full size car ready for us so we had to wait 40 minutes for another vehicle. We got an upgrade plus a discount since we had to wait.4.4 Mediocre
Apr. 2019
Pros:
The representative in the Las Vegas branch was kind and patient, he also granted me a few discounts.Cons:
The ability to add insurance, and the legislation matters and differences between different states. I think you need to make it more clear to the costumer before he or she will rent the car.2 locations in North Las Vegas
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7.2 Good
Nov. 2020
Cons:
The insurance was high. Paid 157.00 for week rental and 232.00 for insurance extremely terrible especially with our current financial situation due to Covid.2.0 Poor
Sep. 2020
Cons:
They had no car available for me and didn’t bother to call. I was the one to call the day of pick up just to find Out they didn’t have a vehicle for me. I had to cancel my reservation10.0 Wonderful
Sep. 2020
Pros:
Friendly staff and convenient to area2.0 Poor
May 2019
Cons:
I did not like how it allowed us to book and confirm our reservation then when we go.. there’s no cars avaible.. at any location. Disappointed.9.2 Wonderful
Jan. 2018
Pros:
I went to me “go-to” auto rental place and they were too expensive ! Thankfully I came across Kayak! And I found the perfect rental from Budget at a jaw dropping rate. I actually went back about 10 times (if not more) to confirm the price because I couldn’t believe the low rate I was getting. The day I went to pick up Rosario was incredibly helpful and she made the process very easy (it had been a stressful morning), but she did everything in her hands to made sure we got what we needed. Excellent friendly customer service.Cons:
The only complaint I have is that the vehicle hadn’t been completely cleaned when I picked it up. There was trash in the back seat pocket and soda stains on the inside of the back doors.4.8 Mediocre
Aug. 2017
Pros:
NoneCons:
I had a very difficult time finding a drop off place. I spent several hours to locate the place. They did not have a sign out side at all.Then I finally fund the Budget desk that was inside one of the hotel . Receptionist was not friendly at all.One location in North Las Vegas
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7.2 Good
Jun. 2019
Pros:
The priceCons:
Need to mention on website that at Main Street Station location that the shuttle from airport does not take you to the car lot, that the rental office is in the casino, that you are not getting relatively newer vehicles (mine was 5 years old).2.0 Poor
Jan. 2019
Cons:
I was in town shopping for homes, I drove in with my business partner and he had the truck for the day. Took an uber over to pick up my reserved vehicle and they wouldn't let me rent without a credit card or proof of a flight. I had neither and they turned me down. Needless to say it was a major hassle.8.0 Very good
Apr. 2016
Pros:
Easy to pick up and drop off. Staff really nice and approachable.Cons:
booked hoping to get a Ford Mustang. Although I recognize It was advertised that it would be a Ford Mustang or another convertible we ended up with a mini which was still cool but kind of disappointing. Would have just booked a cheaper car if we had known we couldn't get the Ford Mustang.2 locations in North Las Vegas
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5.2 Fair
Mar. 2019
Pros:
How quick it was for pick up and drop off.Cons:
No customer service. Returned my rental earlier than anticipated and called to see if they would refund the day not used and the gentleman at the local store said “I can’t tell, I need to see your contract in person.” WHAT DO YOU MEAN! Do you not have a copy of the contract with you? This is a joke!2.0 Poor
Jul. 2017
Pros:
Nothing at this location, which was at the Four Queens Casino.Cons:
After booking our car, we took a Lyft across Las Vegas, and upon arriving at the hotel to pick up a car, I get a call saying there are no cars left. How was I able to reserve one then, just 45 minutes ago? Beyond that, the girl working the Avis desk was pretty dismissive about the situation, and offered no solutions. Customer service is not A wise career choice for her. We had to call all over town looking for a rental company with a one-way rental car (we had a cancelled flight and needed to drive back to Oregon asap). After several calls and searching various companies, we end up finding a car... WITH AVIS! How could the Avis worker we just spoke to not look that up? So, back into another Lyft to take us basically to the part of the strip that we had just come from! We spent about $40.00 on just taking Lyft in a circle. The Monte Carlo Avis staff was great and upgraded us for free, but that will be for separate review, as we had to make a separate reservation for that car.2.0 Poor
Mar. 2023
2.0 Poor
Aug. 2022
10.0 Wonderful
May 2022
2.0 Poor
Nov. 2021
One location in North Las Vegas
One location in North Las Vegas