Pros: Great location, easy access from the CTA yellow line. Fast, great customer service.
Cons: There was trash under the car seats. The car was not in top shape--the knob to adjust the mirrors didn't work, and the car made loud intermittent noises on the interstate.
29 Dec 2016
Syringe Needles in Car
Cons: Found used syringe needles in the car. When I dropped it off, they were appropriately mortified, but wouldn't offer any discount. I'm still waiting for a call back from customer service.
30 Jan 2017
These guys were sharp
Pros: Great experience
19 Oct 2015
Cons: When I arrived at the rental company, they informed me that they did not have any cars, not even models close to what I had reserved, available. They had a compact car and a giant suv. Neither car was an option for me. I had reserved this car at that particular time and had to take time off of work to pick it up. Since there were absolutely no cars available, I had to cancel my reservation. This experience was more or less a disaster. Would not rent from this location again.
28 Aug 2016
Good service. Shotty car cleaning.
Pros: Customer service was nice and friendly. I accidentally booked my reservation for the wrong week and they worked with me on-site to find a car for the day I needed it.
Cons: The only complaint was the car cleanliness. It was pretty dirty at pick-up. Never had that issue with an Enterprise car before.
30 Dec 2016
Great Service, awful car
Pros: Customer service was excellent
Cons: Jeep Compass is the worse car I have ever driven. I think the car was defective, because there is no way something like this vehicle should be allowed on the road if I was driving a vehicle without a defect.