The breakfast buffet was the best and very reasonably priced. All staff were extremely helpful.
Too expensive. They charge you for everything
Rooms are pretty clean and comfort
Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
Like this place.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Great location and valet parking is great after long drive
"Historic " structure inside
The room we had was amazing. The view was amazing. The hotel itself was amazing.
The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting,
The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Great location, clean room, friendly service
Food service only began at 6am.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
The Blackstone Hotel in downtown Chicago is a storied architectural icon rooted in the city's legendary past, newly updated to deliver a distinguished hospitality experience for today's discerning traveler. Previously known as the Renaissance Blackstone, this recently revitalized destination is blooming as a point of cultural and creative discovery on the Cultural Mile. Building on its iconic past, The Blackstone joined Marriott’s Autograph Collection Hotels in June 2017. This downtown Chicago hotel offers modern accommodations boasting views of Lake Michigan and Grant Park, acclaimed dining, refined meeting spaces, and thoughtful details like complimentary turn-down service and more. With stories to tell, The Blackstone is set to surprise, entertain, and inspire with a clever contemporary attitude.
Based on 1,374 reviews
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