Find reviews that mention:
10.0
Everything went smoothly from start to finish. I was slightly hesitant to use Dollar based on other reviews, but it was great. Check-in was through the Hertz counter but there were only a couple people in line. Drop off only took about 2 minutes and that was because I told them about a small problem with the car (warning light).Reviewed 18 Oct. 2021
review from![kayak]()
8.0
Pros:The staff was very friendly!Cons:The smell of the car was really bad, especially when first turning on the AC.Reviewed 4 Jul. 2021
review from![kayak]()
8.0
Pros:The process, and light traffic of people at the airport, made it a breeze.Cons:Not getting surprised by additional charges above what was agreed would have been optimal. Poor foresight on rental companies should not translate to customer pain. Bad business.Reviewed 4 May 2021
review from![kayak]()
2.0
Pros:The manager at the chino hills location for Avis was a big help. Otherwise the service was horrible and I will never use Avis again. I will use them as an example of bait and switch.Cons:Almost everything. Avis is horrible. Thanks to Kayak for providing a good option. I would not take the insurance again as it does not cover the entire replacement cost of the vehicle. Lesson learned to take your insirance option. Slick marketing though.Reviewed 3 Apr. 2021
review from![kayak]()
10.0
Pros:Helping me with accommodations to drop off the car at different locationReviewed 26 Nov. 2020
review from![kayak]()
8.0
Pros:Friendly staff, easy entry sequence and fastCons:still need a receipt for my employer.Reviewed 8 Oct. 2020
review from![kayak]()
10.0
Cons:The Dodge Grand Caravan was not Bluetooth equipped, so that was a challenge. Other than that it was an excellent vehicle, spacious and comfortable and traveled the distance well.Reviewed 5 Oct. 2020
review from![kayak]()
2.0
Pros:The staff was friendly when they told me I could not pick up the rental because according to them the bank I have used for the last 5 years is not a "real bank" to them. Then I tried to add my second driver which I was told was free on the website and they wouldn't let me do that. So I never received my rental car.Cons:Communicate that Chime bank cards are Not accepted so then I know to have a second driver registered who has another bank card.Reviewed 5 Oct. 2020
review from![kayak]()
9.2
Pros:Loved the suburbanCons:The pickup could’ve been a little more smooth. The gal wasn’t very responsive and a of mind friend got another car for our group which wasn’t clean and had a broken chair. She didn't communicate very well and left us to wonder what was going on before she cane back 15-20 minutes later.Reviewed 6 Aug. 2019
review from![kayak]()
7.6
Pros:The vehicleCons:Customer service. Very dry and didn't explain more details on what could happen if I dropped off the car at a later time .Reviewed 5 Jul. 2019
review from![kayak]()
10.0
Pros:Staff very friendly and helpful , love the service.Cons:N/AReviewed 7 May 2019
review from![kayak]()
10.0
Pros:We arrived late due to air plane delays. Staff waited passed closing time to ensure we were taken care of.Cons:NothingReviewed 23 Jul. 2018
review from![kayak]()