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2.0
Brand new Ford Edge, problems with eco drive, shut off while moving, all gauges & screen blacked out, dead wheel, couldn’t get eco drive to turn off. Car never should have been on the road. I booked online, and my rental cost doubled at the counter, very shady.Reviewed 10 Aug. 2022
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10.0
The upgraded us to a Mustang. Great service!! Me recommendation is to have your lanes more clearly marked so people know where to go for service.Reviewed 19 Jul. 2022
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6.0
Pickup was so slow. Long lines, long transactions, long waits for cars. Where most airports have gone to direct-to-car pickup, I don't understand why going to a desk even happens anymore. The person who helped me was very nice, but it's still inefficient.Reviewed 19 Jul. 2022
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2.0
The AC stopped workingReviewed 18 Jul. 2022
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10.0
ExpensiveReviewed 27 Mar. 2022
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10.0
Quick and friendly service- love itReviewed 2 Nov. 2021
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1.9
I picked up the car at night. no one to check out the car in the parking structure. Next morning I then realized the car only had a quarter tank of gas and it should have been full. I had to drive back to the airport, the nice lady at Dollar took the car and filled it up. I was happy with the car. I returned the car morning of departure. Same lady checked the car. Said everything was fine. Arriving home we get a message of a $400.00 damage fee for smoking in the car. We did not smoke in the car. My wife says how do you fight that ? So out 400. Won't rent from them again. Maybe they should have checked the car before I rented it other wise it would have been full of gas in the first place.Reviewed 29 Sep. 2021
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4.0
Cons:Impossible to get on the phone; no attendant at check-in and check-out. Miserable service. Wrong type vehicle given to me.Reviewed 12 Jun. 2021
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10.0
Pros:Good car. Easy return.Cons:At pickup, the Hertz computer system was down. They were doing everything by hand. Good people, but it took a very long time to get a car.Reviewed 15 May 2021
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10.0
Pros:Staff super friendly got me in and out quickCons:The vehicle was an older high mileage vehicle with a few bumps and bruises on it , but did the job.Reviewed 5 May 2021
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8.0
Pros:Easy check in/out process. Employee was very friendly and helpful.Cons:The A/C did not work. The only reason it was bearable was because we went up the mountain and had the windows down with the cool breeze. But it was very hot /sweaty with the windows up and in Reno without the colder air outside.Reviewed 3 May 2021
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10.0
Pros:Our rep at the counter was helpful, cheery, and a great experience was had from the start. Loved the proximity to the airport. Pick up and drop off we’re a breeze!Cons:Nothing.Reviewed 27 Apr. 2021
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