Find reviews that mention:
2.0
I could not find my driver's license, so I was not able to rent the car after having made a reservation in advance. I COMPLETELY understand and agree that it was my fault. However, because the car was not taken out of the lot, I should not have been made to pay the insurance or taxes, etc.Reviewed 16 Jun. 2022
review from![kayak]()
4.0
Meeting daughter in Reno (both flying in), my flight delayed so I call Hertz to add her as a driver so they could use car to leave airport and eat a meal. No joy whatsoever, person understood the issue but said no way. Said do it when you get to the counter (well I am going to be at 30,000 ft when they arrive. Fortunately my daughter persisted and went to the Hertz counter and since she has not yet converted her ID to her married name she talked them into giving her the car. Reserved a Premium class car, we had 5 people and was not as big as I thought a premiums car would be. Does seat 5 so we made it work. Trunk was small for rated 4 bags (especially when two are female with lots of stuff). So bags were on laps.Reviewed 8 Jun. 2022
review from![kayak]()
10.0
Efficiency of check in. Had car in minutes.Reviewed 26 Jan. 2022
review from![kayak]()
10.0
Smooth sailing, everything!Reviewed 21 Dec. 2021
review from![kayak]()
8.0
The door sticker said “enhanced cleanliness” however there was a water bottle & rental contract from prior renter in the car.Reviewed 8 Nov. 2021
review from![kayak]()
7.9
Of course the prices are higher now than what they use to be, however, I did a lot of shopping around and Kayak had the best rates. I would have preferred a different midsized car for the long drive we had rented the car for. It was more of a compact. I know they are low on cars right now but there were others available. The car was extremely clean! Overall the experience was good and I would rent again from Kayak/Hertz!Reviewed 7 Oct. 2021
review from![kayak]()
5.9
Dirty wind sheild and exterior, Car was in desperate need of oil changeReviewed 26 Sep. 2021
review from![kayak]()
4.0
Pros:Staff was friendly. Short wait time.Cons:Felt like I was a victim of a "bait and switch" scheme. Signed up for a "manger's special" and when I went to pick up the car i was told the only available "car: was a full size pickup truck - when I balked, miraculously, there was a mid-sized car made available to me for an up charge of over $100. Not an honest way to operate.Reviewed 18 May 2021
review from![kayak]()
8.0
Pros:friendly staff, clean large carCons:one way rentals are super expensive. At least 3 to 4 times the weekly rental rates. Seems quite excessiveReviewed 15 May 2021
review from![kayak]()
10.0
Pros:Staff was greatCons:The car drove a bit slow on the highwayReviewed 21 Mar. 2021
review from![kayak]()
2.0
Pros:Nobody told me I needed a credit card to pick up my car with the rental agency, so I laid for my rental but never got to take the car because I didn’t bring a credit card with meReviewed 15 Dec. 2020
review from![kayak]()
2.0
Cons:You did not notify me that the insurance didn’t go through so I had no coverage and had to use my own personal I stand it was a business trip. That’s not acceptable.Reviewed 18 Nov. 2020
review from![kayak]()