Book Hertz car rentals in Reno

Reviews for Hertz in Reno

Recent reviews

Traveler rating

Wonderful

12

Very good

3

Good

2

Okay

5

Fair

1

Mediocre

0

Poor

32

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pick up the carcredit card

car availablelocation was closed

car was cleanpick up and drop

friendly staffwrong location

rented a car

2.0

I booked a reservation through Kayak for $93.50, but Hertz would not honor the price. They HAD the reservation, they simply wouldn't honor the price. The price they gave me was $166.13 and the person at the rental desk basically said "Take it or leave it". I had no choice but to take it since I had to be somewhere quicklyReviewed 9 Jun. 2024

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2.0

They were closed I never got the car and still haven't got my money back and when they finally did open the following Monday they didn't even have the car I paid for already.Reviewed 29 Feb. 2024

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2.0

Unable to cancel via "Kayak". will not use that service again.Reviewed 18 Oct. 2023

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10.0

The shorter line than other rental companies made for faster pick upReviewed 9 Oct. 2023

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6.0

Was given an EV. Gave myself a crash courseReviewed 1 Oct. 2023

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2.0

I reserved a car from Hertz through your site on August 10, for a pickup at RNO on Sept. 22. I prepaid a portion of the charge ($171.20), leaving a balance ($54.62) due at pickup. Instead, was charged $110.64 at the Hertz desk, and told my only recourse was to call their Customer Relations/Billing phone number to resolve the issue. That proved useless, as they would not honor the stated price on my contract. I believe that $56.02has been stolen from me, and I will never rent from Hertz again. Further, if Kayak is unable to get the overcharge reversed by Hertz, I will never use your service again, and I have been a loyal customer for over 20 years. The price quoted should be the price charged. Period.Reviewed 30 Sep. 2023

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2.0

Gold member. Rented two months ahead of time for a conference. Upon arrival, I went to check in on app, which displayed “unavailable”. Wait at counter to check in, lady tells me car is ready in pick up area. Go to pick up, nobody knows what I’m taking about and don’t care to find out. Walk back to counter, tell lady my problem. She tells me to go back and wait. 40 mins later, my rental shows up covered in dirty water and all the LiDAR sensors are giving warnings. At that point I was late, so I had to take it. Customer service is awful, I doubt I’ll be back.Reviewed 23 Sep. 2023

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2.0

Terrible experience. Waited two hours. Had to settle for a down grade of what we originally selected just to avoid waiting longer. The wait was due to lack of cars. Customer service reps were nice but there wasn’t enough of them for Volume of costumersReviewed 22 Sep. 2023

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10.0

Friendly, professional staff. Nothing I can think of. Positive experience all around.Reviewed 11 Nov. 2022

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10.0

I’d like to hear (via a message) that they acknowledged return of the car and will be sending me a receipt shortly.Reviewed 29 Oct. 2022

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2.0

Bait & Switch tactics Asking me for my airline information but not booking me at the airport. To add to that, you book me at a place that closes at 5 pm knowing airlines have a 1 in 5 glitch such that when I’m delayed, the office is closed and I need to rebook at 3 times the price. Shame on you, despicable tactics. I will never use Kayak to book ever againReviewed 15 Oct. 2022

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2.0

The Branch Manager had very poor customer service skills. There was a miscommunication on insurance coverage, he did not want to help me resolve the problem. I asked him to call the corporate office together so we could find a resolution and he refused to do that. When I insisted we make that call, he threatened to call the police if I did not leave the office immediately. I have never experienced this poor level of service in a car rental office. I expected better from Hertz, and maybe it is a need for customer service training for that particular manager, but it is a poor reflection on a good company.Reviewed 13 Oct. 2022

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• What is the most popular rental car from Hertz in Reno?

  Standard (GMC Sierra or similar) is the most frequently booked rental car type from Hertz in Reno.

• How many car rental locations does Hertz have in Reno?

  Hertz has 5 rental locations in Reno. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Reno airport (RNO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reno airport (RNO)?

  Yes