Reviews for Alamo in Reno
- All reviews 100%
13 Sep 2017
Customer Service the worst! Rude management. Unpleasant experience.
Cons: I rented a car on priceline under my name with my bosses cc as I have done every year for the last 3 years every August. I come with the actual credit card and a signed document by my boss with a copy of his ID stating I have permission to use the card and pickup the car. When I arrived in Reno to the Alamo counter around 11:30pm the employee at the desk said he must get the manager to allow me to rent the car. The manager at the Reno location, who was rude and impatient from the beginning, would not allow me to take the car despite seeing a history of rentals in the same manner. The rental was prepaid on priceline and thus I did not want to lose the money. He insisted I start a new contract under my name, which I did as I had no choice, after waiting for over an hour and dealing with his unprofessional demeanor. He also insisted on charging me $500 deposit for a Burningman cleaning fee even though I was not bringing the vehicle to Burningman. I finally left around 1am from the rental location. When I returned this new rental 3 days later, before the Burningman event even started, the attendant who checked in my car forgot to return the $500 deposit and I had to waste more time to go inside to the counter to get my deposit back. Furthermore, the attendant who checked my car when I returned it insisted I sign a document that there was damage to the roof rack (which I absolutely did not do/ did not use at all). I am quite short and could no way put anything on top of a SUV. He said it did not matter if I signed the document as I bought full insurance for the car. Nonetheless, signing a document for damage I was NOT responsible for seemed completely ridiculous. There seems to a big scam about making extra $ off of clients during the Burningman season in Reno, Nevada - even on those folks who aren't taking the rented vehicles to the event! The entire experience with Alama was unpleasant. I do not recommend using the Reno, Nevada location.
30 Aug 2017
Cons: Was not aware of the $500 cleaning deposit for burning man rentals.
22 Aug 2017
Pros: Good service at the counter, great price on the car
14 Aug 2017
Great Customer Service
Pros: Our attendant was courteous, cheerful, quick and helpful.
Cons: I didn't love the Jeep as much as I expected. I guess it is the economy version of the Jeep. It was still a great value.