Book Payless car rentals in Reno

Reno, NV, United States
1 Oct — 8 Oct
Reno, NV, United States
Fri 1/10
Noon
Fri 8/10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Reno

Overall Rating7.1 GoodBased on 119 reviews
Cleanliness
7.4
Comfort
7.2
Overall
7.0
Pick-up/Drop-off
6.7
Value for money
7.2

Recent reviews

Traveler rating
14
3
1
3
0
Find reviews that mention:
3.6
Description lied. Not on site at terminal.Cons:I specifically booked this rental which was a few dollars more than others because the description indicated the car could be picked up at the terminal. However, Payless was one of the only companies not on site at the terminal. We ended up waiting about 20 minutes for a shuttle which ended up being a 15 passenger van that everyone was crammed into. Once we got to the rental facility the process was relatively quick but I was rather disappointed by the car which was an older model Impala with 40k miles, paint damage, and manual door locks. I will be going with one of the major national brands in the future.Reviewed 24 Oct. 2016
review fromkayak
2.0
Pros:They didn’t have an employee at the counter. 50 people didn’t get their cars. Sent to Avis and Budget for cars, or to other vendors. They are involved in a bait and switch.Cons:Avoid them completely.Reviewed 20 Mar. 2021
review fromkayak
2.0
Never againCons:I rarely write reviews, but my experience was so terrible I feel obligated. I reserved a car with a planned pick up time of 11pm. My flight landed at 11 and the desk was in the terminal. Made it to the counter by 11:20 to find a sign stating that they were closed, with a phone number to call between the hours of 4am and 11pm for assistance. This clearly wasn't going to be useful to me, but I tried calling anyway with no answer. I was left without a car for my 50 minute commute and the other rental counters had limited availabilities and/or no price matching. This was such an inconvenience and was exacerbated by the fact that it was late and I was traveling alone. They should have never given the option for an 11pm pick up time if they intended to close at 11. I will never rent from this company again.Reviewed 15 Aug. 2016
review fromkayak
10.0
Pros:The price was the best, shuttle arrived in a timely manner plus their facility is about 5 minutes from the Reno airport! So worth the cost savings from those other guys! The driver was very nice & the shuttle was warm. When I was dropped off, in front of my car, the heater was on so I didn't have to get into a frozen car! I really appreciated that! The driver directed me to the freeway ramp which was sweet. When I dropped the car off the same driver greeted me to drive back to the airport. I was there for my brothers funeral & he remembered...The cost of the rental was the best deal the customer service was great. I would rent from Payless again in aReviewed 13 Dec. 2018
review fromkayak
2.0
Pros:I can’t rate a company for which I never received a car fromCons:Everything. Starting with being present to provide the car in which I reserved instead of sending me on a wild goose chase to another company to have it fulfilled.Reviewed 25 May 2021
review fromkayak
8.0
Pros:Speedy reservation and price options were good among different companiesCons:Clerk at the rental place was so rude. I know it's Christmas Eve and he has to work but he was just flat out rude.Reviewed 27 Dec. 2015
review fromkayak
10.0
Pros:Friendly staff, fast serviceCons:NothingReviewed 10 Jul. 2019
review fromkayak
4.8
Airport Terminal?!?!?!Cons:One of the pieces of information that I like is to know that the car is on airport and that I don't have to take a shuttle. Well this Payless at Reno Airport says its on airport but its not, as told to me by the agent, "the counter is in the airport." Well that's not what on airport means. There are other rental car companies that are. This is false advertising and should be stopped.Reviewed 22 Mar. 2017
review fromkayak
10.0
Fast pickup and easy checkoutCons:Customer service rep was dressed very unprofessionally.Reviewed 4 Jul. 2017
review fromkayak
7.6
Pros:Rental cost was reasonable.Cons:Pickup/dropoff point is off airport, though pretty close so not much of an issue. Windows on car had many water spots.Reviewed 1 Nov. 2017
review fromkayak
3.2
Cars smelled like smoke and chemicals; not at termPros:Staff was friendly and helpfulCons:The first car we were given smelled strongly of cigarette smoke. Staff kindly changed the car for us (we have a 3 month old and really didn't want to expose him to the smoke). It smelled better at first, but after running the A/C, it was clear that the car had been smoked in and chemicals had been used to cover up the smell. We had to drive the whole week with open windows or get headaches. Kayak showed that the rental would be at the terminal in Reno, but a shuttle was required.Reviewed 5 Jun. 2016
review fromkayak
7.6
Nice people, but car was not readyPros:Car was clean, mechanically fine.Cons:Took over 45 minutes to get my car, then I gave up and just left keys after 30 minutes on check-in. Very disorganized.Reviewed 20 Sep. 2016
review fromkayak

Where can I find Payless car rentals in Reno?

1395 Airmotive Way, Payless car rentals

Address

1395 Airmotive Way

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Phone

+1 775 324 0164

Good to know

Most popular location

1395 Airmotive Way

Most popular car type

Intermediate

Top tips for renting a car from Payless in Reno

  • Intermediate rental cars from Payless in Reno are around 14% cheaper than other car types, on average

FAQs about renting a car from Payless in Reno

  • As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Payless in Reno.

  • Payless has 1 rental location in Reno. Take a look at our Payless rental location map to find the best rental cars near you.

  • Yes

  • Yes