Reviews for Enterprise in Reno
- All reviews 100%
19 Sep 2017
Pros: new car, great condition, friendly staff
3 Sep 2017
Good rental until the last hour
Pros: Car was clean and ran well
Cons: No one at the drop off point and we had to go into the terminal to check out. I felt uncomfortable leaving the car because no one checked to see that it was still in good condition.
21 Jun 2017
Pros: They instructed us to proceed to any Firestone Tire Center to address a leaking tire. Discovered the tire had a nail and was not repairable. A new tire was put on and we were back on the road. Firestone Tire Center took care of everything with no hassle or charges.
Cons: They would not pick up at the airport even though they state free pickup. Enterprise office that handled the booking was close to the airport but we had to walk to a hotel across a dangerous four lane highway (with luggage in tow) to meet up with the pickup driver. We are in our 70's....It was not an easy task.
13 Jun 2017
Some unnecessary confusion during pickup lowers rating
Pros: The car we received was good, clean and met our needs well.
Cons: When we arrived, they tried to give us a 15 passenger (hugh) vehicle in lieu of the 8 passenger vehicle we rented. At the last minute, the rep says he "forgot" about another option - an 8 passenger car that was wheat we had rented in the first place. Once we are on our way, all was good again.