Reviews for Enterprise in Reno
- All reviews 100%
21 Jun 2017
Pros: They instructed us to proceed to any Firestone Tire Center to address a leaking tire. Discovered the tire had a nail and was not repairable. A new tire was put on and we were back on the road. Firestone Tire Center took care of everything with no hassle or charges.
Cons: They would not pick up at the airport even though they state free pickup. Enterprise office that handled the booking was close to the airport but we had to walk to a hotel across a dangerous four lane highway (with luggage in tow) to meet up with the pickup driver. We are in our 70's....It was not an easy task.
13 Jun 2017
Some unnecessary confusion during pickup lowers rating
Pros: The car we received was good, clean and met our needs well.
Cons: When we arrived, they tried to give us a 15 passenger (hugh) vehicle in lieu of the 8 passenger vehicle we rented. At the last minute, the rep says he "forgot" about another option - an 8 passenger car that was wheat we had rented in the first place. Once we are on our way, all was good again.
26 Apr 2017
Pros: All the enterprise worker is very friendly
Cons: The price too
5 Apr 2017
Limited Selection, But Great Value
Pros: The price ended up being a little less than originally anticipated, which was a real plus.
Cons: The vehicle we drove fit the profile, but it was a bit underwhelming. It's not an Enterprise issue, but the hands-free sync was a nightmare.