8.0
I should have rented a bigger car :-)Reviewed 19 Aug. 2023
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6.0
Car was not what I had booked-ad was for a Citroen midsize SUV Received an opel cross lander instead When I got to the vehicle I noticed it had multiple scratches on it So I took a video of the exterior of the car just in case. I should have gone back to the counter and asked for a different car but was tired and wanted to get on the road. When dropping the car off. the agent found a scratch that was not on the vehicle inspection I did not hit or damage the car while I had it. No one looked at the car when I was picking it up. The scratch could have happened while parked in the rental lot prior to my picking up the car? But it did not happen while I was in use of the car I refused to sign any paperwork assuming responsibility for any damage to the car.Reviewed 18 Aug. 2023
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8.0
How does it make sense to charge for extra drivers? There should be one price for two drivers. Also why does a physical card need to be presented when technology provides a more secure and flexible way of transacting? Fixing those two would have resulted in a perfect score. The attendants at pickup and drop off were very helpful and patient.Reviewed 3 Aug. 2023
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4.0
The price they gave me on the phone was a lot different when on pickupReviewed 2 Aug. 2023
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2.0
Terrible, from the time we got a number, we waited 2.5 hours to “check in” and then they didn’t have a car for us.Reviewed 11 Jul. 2023
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4.0
The rental process was fine. Car was decent. However when kayak says my rental will be approx 500 EUR and my bill ends up being 1200 EUR that is concerning. Granted I took insurance but there was an additional 22% plus service fees galore. So the value was a definite 1/100Reviewed 9 Jul. 2023
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2.0
We had to waite more than 3 hours. Agent was rude,He assigned car but it was in different location. On return agent was kind enough to order Taxi however driver insisted on cash payment while agent explicitly told that credit card will accepted. Driver created scene which was very unnerving in a foreign country.Reviewed 27 Jun. 2023
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6.0
The car was a new hybrid. The staff was rather bothered that I asked for explanations on how to change the computer language to English and how to use the navigator. Drop off was nice and simple.Reviewed 7 May 2023
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10.0
Return parking is on the second floor not on the first floor. Return attendant was fast and courteousReviewed 7 Aug. 2022
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6.0
People were helpful. Car was dreadful. Uncomfortable, underpowered , rattley. Squeaky, awful. Cost way too much.Reviewed 24 Jul. 2022
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2.4
Pros:Location in terminal.Cons:Horrific experience with Hertz in Rome Fiumicino. Rented a car that had a tire blown as soon as I started driving it. Called the Hertz location in Fiumicino and no answer. Called multiple times, but no answer. Had to call the US number only to get transferred to Road Side assistance for Canada? Ended up changing the tire myself then drove to my hotel. Kept calling Hertz in Rome (total of 8 times that day) but no answer. Tried calling Naples (no answer), Milano (no answer) and Salerno (answered but told me I wasn't covered because Hertz had franchised their business in Italy?). Suggested I pay for the flat myself and be on my way. In order to salvage my trip, I did just that. Only to find that the tire had prior damage in two places and it was unlikely that it could withstand another "patch" job. Nevertheless, I paid the fee for just that and tried to get ahold of Rome Hertz another 14 times over 4 days. No answer! The car sat parked because the newly patched tire went flat again! Seriously, I can't make this stuff up. Called the US again without help as they simply said I needed to deal directly with Rome Hertz only. I used Twitter to get a road side assistance number for Italy and the towed the car finally, while I had 5 days left on my rental. They refused to take me to Hertz to get a replacement saying I needed to pay a taxi for that (I was 60 miles away from the nearest location). I simply told them to keep the car and I would deal with it upon my return to Rome via another means. When I got to Rome, they had the nerve to charge me for a one way drop off charge in addition to my full contracted rate. NEVER AGAIN WILL I RENT FROM HERTZ/DOLLAR/THRIFY.Reviewed 26 Aug. 2020
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10.0
I will go back to the same place and get a carPros:Car was new and clean. Good people .next time I will go and rental a car there excelente.10Cons:The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.Reviewed 12 Sep. 2018
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