5.6
Pros:The vehicle was fine.Cons:The customer service was terrible. I would avoid this company in the future.Reviewed 25 Nov. 2017
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2.0
Don't. Just don't....Pros:Nothing.Cons:Perhaps the worst customer service ever. Tried some scam to force me to take out extra insurance.....Reviewed 14 Nov. 2017
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5.2
Cons:Broken gas cap cover. Drivers seat belt broken, safety issue.Reviewed 16 Oct. 2017
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6.0
Pros:I like the van that they gave us. It was nice and clean.Cons:So, my flight was delayed and I tried calling to let them know that but the number that they gave me in the email was disconnected. I had to call priceline to get to them. When I called to let them know I will be late they just said to call them when I get to the airport. So when I arrived at the office there was no one in the front. I waited a while until they finally came out and then when I told her who I was and what I was renting the lady said that it would be good to let them know that I was going to be late and I told her I did call to let them know. Seem like they don't have any good communication. Also we had to gas up right away because the gas tank was full.Reviewed 6 Aug. 2017
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10.0
Nice, met all our needs !Pros:Speed, accuracy.Cons:n/aReviewed 31 Jul. 2017
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6.4
Appreciate staying open late but no music.Pros:Economy stayed open late when my flight was delayed. Other car rental companies didn't.Cons:The radio was on mute. I couldn't figure out how to unmute. I called Economy and they couldn't help then. They said they would find out and call me back. They never called back.Reviewed 21 Jun. 2017
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10.0
Actually got the SUV I ordered!Pros:Economy had a van that picked us up at the airport in less than five minutes. It only took another 10 minutes and we were in our SUV heading to the beach !Cons:I would have liked to have known to call economy because they did not have a kiosk at the airport. Luckily I had by rental papers and the number was on it.Reviewed 24 May 2017
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4.0
Pros:The manager was kind and helpful when I contacted her.Cons:They gave me a compact car when I paid for a mid-size car, and insisted that a Ford Focus was mid-size. They also charged me more than was agreed upon. Eventually I called the manager from my Hotel room and she refunded the difference, however I ended up with a car I did not have enough room in that had a distinct odor.Reviewed 22 May 2017
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8.0
First time to St. Pete AirportPros:Courteous and worked extremely hard to keep their customers happy.Cons:Off airport rental company is very difficult to find. Poor signage. But really worked hard to please.Reviewed 21 Feb. 2017
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10.0
Pros:Being a hybrid the mpg was awesomeReviewed 11 Feb. 2017
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9.2
Small details--no washer fluid--fluid tank totallyPros:ValueReviewed 6 Feb. 2017
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8.0
Pros:The staff was friendly and helpfulCons:Was a bit difficult to figure out which shuttle to take, it was actually the Ace rental oneReviewed 29 Jan. 2017
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