Book Enterprise Rent-A-Car car rentals in Grand Rapids

Reviews for Enterprise Rent-A-Car in Grand Rapids

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

1

10.0

Pros:Everything was easyReviewed 6 Jan. 2021

review from

2.0

Pros:Staff was helpfulCons:Ordered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NOReviewed 13 Sep. 2020

review from

2.0

Cons:I booked a vehicle they didn't have, so I never got a vehicle.Reviewed 7 Jul. 2020

review from

10.0

Pros:Staff was super nice and helpfulCons:Nothing :)Reviewed 4 Jul. 2020

review from

6.8

Pros:There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Cons:Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!Reviewed 30 Jun. 2020

review from

2.0

Pros:They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableCons:I appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.Reviewed 25 Jun. 2020

review from

10.0

Cons:I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.Reviewed 28 Nov. 2019

review from

6.0

Pros:The car was good for my needsCons:I requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.Reviewed 7 Oct. 2019

review from

10.0

Pros:They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Cons:Online availability being accurate with the store and the 3rd party vendor who I used to book this car.Reviewed 26 Aug. 2019

review from

4.8

Pros:The manager finally fixed the screw up, but it took a while.Cons:I rented a sports car, meaning a Dodge Challenger or similar. When I got there, they were going to give me some mid-size 4-door. I told the employee that I paid for a sports car, and he said he knew that, but it didn’t matter because I will take what they give me and they didn’t have any availableReviewed 14 Aug. 2019

review from

9.6

Pros:Staff friendly and helpful.Reviewed 14 Jul. 2019

review from

7.2

Cons:Better rate.Reviewed 7 Jul. 2019

review from

More

• 5.8 /10Avis Car Rentals at Grand Rapids
• 7.4 /10National Car Rentals at Grand Rapids
• 6.3 /10Budget Car Rentals at Grand Rapids
• 7.5 /10Dollar Car Rentals at Grand Rapids
• 5.7 /10Hertz Car Rentals at Grand Rapids
• 8.6 /10Alamo Car Rentals at Grand Rapids

• What is the most popular rental car from Enterprise Rent-A-Car in Grand Rapids?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Grand Rapids.

• How many car rental locations does Enterprise Rent-A-Car have in Grand Rapids?

  Enterprise Rent-A-Car has 6 rental locations in Grand Rapids. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes