Book Hertz car rentals in Grand Rapids

Reviews for Hertz in Grand Rapids

Recent reviews

Traveler rating

Wonderful

10

Very good

2

Good

1

Okay

3

Fair

0

Mediocre

0

Poor

13

4.0

Car was filthy, had to wait 90 minutes extra to leave on my trip.☹️Reviewed 7 Oct. 2022

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2.0

Have the right car ready for us.We had reserved a midsize an we got a compact. The car was dirty an small.We will never rent from hertz again.I would hope hertz reaches out to us for some kind of compensation.Reviewed 23 Oct. 2021

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10.0

Pros:Staff Is Very helpfulCons:Car could have been cleaner but understand for the price.Reviewed 27 May 2021

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2.0

Pros:Nothing went well with this rental.Cons:the location i went to pick it up at was closed without explanation, and only after haggling with a regional manager on the phone did i get A car. I was given a smaller car than I reserved, which was not cleaned and had under a quarter tank of gas.Reviewed 18 May 2021

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2.0

Pros:I picked it up with less than 3/4 tank, and returned it with over 3/4 tank. You guys claimed I returned it empty and made me do the leg work on proving that. You sent me a receipt but then asked me to send it back to you as proof.Cons:Stop your dishonest practices. You know there is a percentage of customers who won’t even pursue it, resulting in additional revenue for Hertz. But this comes at the expense of customers that do mind getting ripped off. I will not use Hertz again and will spread the word to my family and friends.Reviewed 11 Apr. 2021

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10.0

Pros:Staff was great!Reviewed 10 Apr. 2021

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10.0

Pros:Staff greatCons:NothingReviewed 27 Mar. 2021

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8.0

Pros:The staff was helpful and did what they could to provide a rental car. Seems that the Logistics person failed to schedule adequate vehicles for the number of reserved clients.Cons:The mid size SUV vehicle that I rented was not ready when I arrived, given a small economy car (not impressed). Later that day went back to pick up reserved mid size SUV and still not ready, Received full size gas guzzling GMC, not clean, reeked of cigarette smoke, really needed change of cabin filter. Used 2 boxes of Baking Soda inside vehicle to mitigate foul smell. I (and my company) will not use Hertz again.Reviewed 25 Mar. 2021

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8.8

Pros:The impala was very comfortable, quiet and good on gasCons:I thought it was expensive for a 5 day rentalReviewed 14 Aug. 2018

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4.0

Cons:I ordered a 7 passenger + 3 bags and when I went to pick up vehicle they did not have that particular vehicle. I had a 7 passenger / 1 bag Tahoe and not Suburban. Very disappointing and an uncomfortable journey. Will not rent through Kayak or Hertz...Reviewed 25 Jul. 2018

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7.6

An OK substitutePros:The minivan fit seven passengers so it worked for our trip but I booked a large SUV which was damaged before our arrival so we were given a minivan in its place.Cons:I was surprised at the poor quality of a nearly brand new minivan compared to our personal 2005 Odyssey with over 130k miles. I'd have much rather driven our older minivan. This vehicle worked for our needs but that was about it. Very insecure on curvy roads and cheap materials that I was concerned would break.Reviewed 6 Jul. 2018

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8.0

Pros:very easy and straightforward to pick up and return rental car was cleanCons:the steering of the car we got (nissan versa) was wobbly, like the alignment was off or somethingReviewed 3 Jul. 2018

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• What is the most popular rental car from Hertz in Grand Rapids?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Grand Rapids.

• How many car rental locations does Hertz have in Grand Rapids?

  Hertz has 3 rental locations in Grand Rapids. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes