Guest reviews
Overall rating
7.4
Good
Based on 4,005 reviews
Cleanliness
7.9
Comfort
7.8
Pick-up/Drop-off
7.6
Value for money
7.4
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
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car was great
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great experience
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6.0
Cons: I wanted an Elantra. But was given a corolla. The USB port didn’t charge my phone. Inside windshield was filthy. Looked like it had never been cleaned. Dropped off cat a couple of hours early but no one was at the drop off location to make a note of it. Since it was closed, had to sit in the vehicle waiting for my ride. All in all, it could have been a lot better
review from
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2.8
Pros: Staff was friendly but that was about it.
Cons: First you charged me for insurance when I did not want it as my company has insurance for rental cars and with your email vouchers you do not see the costs until you are too late to dispute it. That is probably the worst part. The car was not full of gas when I got it.
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8.8
Cons: I will never rent a Jeep suv again. Poor gas mileage, hit head when getting in driver’s seat (I’m 5’3”), and it felt like a truck.
review from
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3.6
Cons: Who would have known this rental company was not at the airport!! $27.00 x 2 to pickup and drop off car.. never again!!
review from
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10.0
Pros: Pickup was easy, and off hours drop off was just as easy.
review from
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6.8
Pros: The Hertz staff was very accommodating, respectful, and kind when I picked up the vehicle.
Cons: The car needed an oil change within 6 hours of driving and the transmission seemed to be having issues as well. I brought up my concerns to the lady who inspected the vehicle upon my return and she didn’t even acknowledge what I said.
review from
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10.0
Pros: Helpful staff, great car.
Cons: Not really
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2.0
Cons: Actually having a rental available! The rental never happened as they no SUV’s available to rent, somehow they did not receive any of my contact information - so I only found out when I arrived after hours!!!!
review from
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8.8
Pros: Drop-off was easy although it was a bit different than I had experienced with other companies. The woman at the desk was handling a lot by herself but was VERY polite, professional and efficient.
Cons: The pick-up did not go as smoothly as it could have gone. The two employees appeared to be "bothered" by having to take care of a customer. (me) I was an inconvenience to them apparently.
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10.0
Pros: Friendly staff, super easy
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10.0
Hertz rental
Pros: Staff very pleasnt and professional. Wasn’t haggled to upgrade my rental options. Very fast transaction picking up and dropping off.
Cons: Fuel wasn’t actually full like it said on ticket. Close but not topped off.
review from
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10.0
My thanks to the Hertz attendants for my trip from GRR on Aug 21-25
Pros: Good service every step of the way
review from
Where can I find Hertz car rentals in Grand Rapids?
5500 44th Street Se Unit 4, Hertz car rentals
Address
5500 44th Street Se Unit 4Hours
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 07:30 - 23:30 |
| Sunday | 07:00 - 23:59 |
Phone
+1 616 233 6353Top tips for renting a car from Hertz in Grand Rapids
- 25% of our users found rental cars from Hertz in Grand Rapids for C$ 56 or less
- Intermediate rental cars from Hertz in Grand Rapids are around 51% cheaper than other car types, on average
FAQs about renting a car from Hertz in Grand Rapids
How much does it cost to rent a car from Hertz in Grand Rapids?
On average a rental car from Hertz in Grand Rapids costs C$ 65 per day.
What is the most popular rental car from Hertz in Grand Rapids?
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Hertz in Grand Rapids.
How many car rental locations does Hertz have in Grand Rapids?
Hertz has 2 rental locations in Grand Rapids. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Gerald R. Ford Intl airport (GRR)?
Yes
Does Hertz offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?
Yes