Book Avis car rentals in Grand Rapids

Grand Rapids, MI, United States
18 Aug — 25 Aug
Same drop-off
Grand Rapids, MI, United States
Thu 18/8
Noon
Thu 25/8
Noon
Driver's age:

Pros

" and friendly."(in 779 reviews)
" and very helpful."(in 779 reviews)
" drop off easy."(in 779 reviews)

Cons

" like cigarette smoke!"(in 116 reviews)
"Clerk said no ."(in 1799 reviews)
" was the worst."(in 163 reviews)

Reviews for Avis in Grand Rapids

Overall Rating7.6 GoodBased on 58 reviews
Cleanliness
7.7
Comfort
7.7
Overall
7.7
Pick-up/Drop-off
7.6
Value for money
7.2

Recent reviews

Traveler rating
9
6
3
8
0
Find reviews that mention:
6.0
Service at the counter was great, but hours of service didn't match service. I arrived at 12am, no one was there. So I have to take a lift to my hotel, and a lift in the morning back to the airport to pick up my rental. When I share this info with the person at the counter, she say...next time give us your number and name and someone will be here waiting for you. Good to know, that info should be communicated to the customer before hand. So the customer doesn't go through much trouble.Reviewed 2 May 2022
review fromkayak
10.0
The Avis people were all courteous and helpful. The type of car we reserved was unavailable so they gave us a choice of three for which upgraded vehicle we wanted. Thec return was also smooth and quick.Reviewed 27 Mar. 2022
review fromkayak
6.0
The car was very clean, but I had a couple issues with it: 1. The headlights seemed to be really poorly aligned. I could barely see anything at night unless I turned the high beams on, and that's pretty annoying/potentially dangerous. 2. I was driving on a wet highway in the winter. The road had a lot of salt on it, and it was constantly being kicked up onto the windshield. The wiper fluid that Avis uses must be really cheap, because it froze up in the lines and wouldn't spray onto the windshield. I had to constantly pull off to wipe the windshield manually so that I could safely see while driving. Dangerous! Also, I was in a position to return the car early, but I wanted to know if it would cost more to do so (due to having had a discount for renting over a longer period initially). I called Avis for info about this twice, and both times I got turned away. They said that they could only show me the price *after* accepting the car back. These people do this every day; surely they should have an idea of whether or not it'd be more expensive. In the end, while the car was clean and relatively cheap, my overall experience with my rental wasn't a good one. Based on this experience, I'd be hesitant to return to this Avis/Budget location.Reviewed 23 Feb. 2022
review fromkayak
3.9
Promised aCX5 Mazda or better and got a Ford mini crossover. It was beat up on the exterior and was an uncomfortable ride. Very disappointed.Reviewed 25 Jul. 2021
review fromkayak
4.8
Cons:Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.Reviewed 16 Aug. 2020
review fromkayak
2.0
Pros:I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Cons:Pretty much everything.Reviewed 7 Aug. 2020
review fromkayak
2.0
Pros:A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Cons:Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.Reviewed 25 Jul. 2020
review fromkayak
10.0
Pros:The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Cons:Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.Reviewed 31 Mar. 2020
review fromkayak
6.4
Cons:I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customersReviewed 5 Feb. 2020
review fromkayak
2.0
Pros:I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meCons:EverythingReviewed 31 Dec. 2019
review fromkayak
7.2
Pros:Car was clean, no issues, booking on line was easyCons:Pick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.Reviewed 15 Dec. 2019
review fromkayak
6.0
Pros:Car was clean, drop off was normalCons:I got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.Reviewed 27 Jul. 2019
review fromkayak

Where can I find Avis car rentals in Grand Rapids?

5500 44th Street Se Unit 9, Avis car rentals

Address

5500 44th Street Se Unit 9

Hours

Sunday08:00 - 23:59
Wednesday08:00 - 23:59
Friday08:00 - 23:59
Thursday08:00 - 23:59
Monday08:00 - 23:59
Saturday08:00 - 23:59
Tuesday08:00 - 23:59

Phone

+1 616 233 6330

Address

2640 Alpine Avenue Northwest

Hours

Wednesday08:00 - 23:59
Friday08:00 - 23:59
Thursday08:00 - 23:59
Monday08:00 - 23:59
Saturday09:00 - 13:00
Tuesday08:00 - 23:59

Phone

+1 616 447 7739

Address

2740 28th Street Se

Hours

Sunday09:00 - 13:00
Wednesday09:00 - 13:00
Friday09:00 - 13:00
Thursday09:00 - 13:00
Monday09:00 - 13:00
Saturday09:00 - 13:00
Tuesday09:00 - 13:00

Phone

+1 616 940 4593

Good to know

Most popular location

5500 44th Street Se Unit 9

Most popular car type

Full-size

FAQs about renting a car from Avis in Grand Rapids