Book Enterprise car rentals in Hanover

Reviews for Enterprise in Hanover

Recent reviews

Traveler rating

Excellent

11

Good

2

Okay

3

Mediocre

3

Poor

0

Find reviews that mention:

car was greatgreat customer

car availablegreat experience

get the carpick up and drop

great serviceairport location

staff was very helpfulcustomer service

great price

2.0

Pros:Staff was rude and truck was filthyCons:everythingReviewed 23 Sep. 2020

review from

9.2

Little things make a difference.....Pros:The service was excellent. It would have been helpful if they offered maps of the surrounding areas. I went to Annapolis and got lost. It would have been helpful if using a compact type vehicle that a Garmen was offered as part of the lease. I did not realize that the headlights had to be manually turned on and drove for a while before I got enough honking horns. Maybe remind drivers of this since most of us have vehicles whose lights automatically come on. I was driving in a heavy rain so this made me almost invisible to other drivers. Thank youReviewed 18 Dec. 2015

review from

4.0

Failure to honor reservation pricePros:The personnel were professional.Cons:Mislead about price. The reservation said $290 total including estimated taxes and fees. They offered an upgrade for $77 and we decided the extra room was worth it with our child's stroller to transport in addition to all out our baggage. The total was suddenly $580 including the upgrade. The personnel there said that the reservation quote did not include any taxes or fees and that airport costs were significant. Even after I showed them the email showing the reservation costs broken out and including taxes and fees. This felt like a bait and switch. We were stuck working with their new terms and of course no manager was around to escalate to. With a cranky toddler who had just flown 5 hours and 40 minutes already taking them to bring around the unwashed SUV, we caved and took their price.Reviewed 2 Dec. 2016

review from

2.0

Accused me of scratching car and tried to bill myPros:The car itself and the pickup process was fine.Cons:Upon dropping off the car in Baltimore, one of the sales reps found an almost imperceptible scratch that appeared to have been already buffed out (and which we certainly didn't notice upon picking the car up less than 24 hours later). He assured me that it had probably happened in a previous rental, but a week later I received a letter saying I was responsible for the damage and demanding my insurance information. I would be inclined to consider this a one-off, but the exact same situation happened to a family member several months ago at a different Enterprise location. I have to conclude that this is a company-wide practice, and I find it utterly reprehensible. Rent at your own risk, I certainly won't be using them again.Reviewed 2 Dec. 2015

review from

10.0

Pros:Easy on both ends. It seems like the transactions have really been streamlinedCons:I don’t have any suggestionsReviewed 20 Jun. 2020

review from

8.8

Cons:When we arrived the car we rented was not available and they wanted to charge us to upgrade. They did however endnus giving us the upgrade for free but I had to mention it 3 timesReviewed 28 Sep. 2020

review from

10.0

Pros:No hassels as such but could have checked the car over before delivery and made a list of any damage. Usual attempt at upgrade but not persistent. trying to sell insurance at the car door when it should have been done at the reception desk. I guess they have been told by a suit that you do not create a good impression in front of other customers trying to get more money from the renter so better at the car door on a one to one.Cons:They were all ok. needed a car for about 6 hours so a quick (relatively) delivery was good.Reviewed 14 May 2017

review from

9.6

Pros:It was a pretty seamless experience. I had a Ford Fusion Hybrid, and was amazed at avg 47 mpgs over the weekend.Cons:Nothing reallyReviewed 4 Aug. 2020

review from

10.0

Pros:The staff was incredibly friendly and helpful.Cons:Nothing. This was a great experience for those of us who need to travel during the pandemic.Reviewed 14 Apr. 2020

review from

2.0

Cons:The manger BWI enterprise refuse to give me my car that I reserved for. Which I had to go to hurtz for a rentalReviewed 29 May 2020

review from

6.0

Pros:It was “meh”, so nothing was really good.Cons:They could have correctly cleaned the car.Reviewed 26 Nov. 2020

review from

10.0

Amazing Enterprize AssociatesPros:The team in Baltimore at the airport facility for pickup and gate checkout was amazing. 1. The professional dress was such a pleasant surprise. Outstanding and very refreshing!!!! 2. The friendliness, professionalism and courtesy was excellent. Far exceeds the other rental companies. 3. The car was very clean on the inside and out. There were scratches but the walk around with the associate made me feel very comfortable and that I would not be held accountable to the scratches etc.Cons:There wasn't a great volume of cars to choose from.Reviewed 17 Aug. 2016

review from

More

• 6.6 /10Avis Car Rentals at Hanover
• 6.9 /10NextCar Car Rentals at Hanover
• 5.9 /10Payless Car Rentals at Hanover
• 6.0 /10Budget Car Rentals at Hanover
• 8.2 /10Alamo Car Rentals at Hanover

• Has the Enterprise rental car policy in Hanover changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• How many car rental locations does Enterprise have in Hanover?

  Enterprise has 1 rental location in Hanover. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Dulles Intl airport (IAD)?

  No (According to our data)

• Does Enterprise offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Enterprise have a car rental location at the airport: Reagan-National airport (DCA)?

  No (According to our data)

• Does Enterprise offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes