6.0
The price was a lot higher than on the websiteReviewed 27 Feb. 2023
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2.0
Was charged an horrendous excess for a chipped windscreen, with no evidence it was not there before I took the car. Feel like I have been taken advantage of. Will not use Enterprise again.Reviewed 21 Feb. 2023
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2.0
I reserved online with estimate of $782.00 for an 8 day rental in London Heathrow. When I returned the car, I was charged £967.00. I didn’t agree to insurance except for tire damage. The original estimate supposedly included taxes and other fees but it didn’t include all taxes and fees. Beware.Reviewed 6 Sep. 2022
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10.0
The Kia car was very nice it would have helped if there was floor mats in the vehicle.Reviewed 12 Apr. 2022
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1.9
Your reservation was not received on the Enterprise branch. They had to bring a car from elsewhere. They made me a discount.Reviewed 9 Sep. 2021
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10.0
Pros:Quick service, very friendly staffCons:Everything is been perfect:)))Reviewed 27 Dec. 2019
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7.6
Pros:The staff was very friendly and efficient both at pickup and drop off.Cons:When we picked up the car the staff person assisting us did the processing outside at the car. This would be OK in nice weather but it was raining when we picked up. Suggest that the procedure be done as much undercover as possible when weather is bad.Reviewed 23 Oct. 2019
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10.0
Pros:Pick up was easy. Customer service was impeccable. Value for money was excellent. And the drop off was simple and quick. Will DEFINITELY use Enterprise again whenever we travel overseas.Reviewed 26 Jun. 2019
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6.0
Communication issuesPros:Friendly greetings at pick up and drop OffCons:Gross goo on drivers seat wasn't cleaned before I rented- was in a hurry so took it- rented for longer time since family member end of life- badgered day after re rent to return car-Reviewed 19 Jul. 2018
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10.0
Heathrow Enterprise rentalPros:It's so easy to rent at Heathrow Enterprise- the bus picks me up on street level and drives me and my bags to the enterprise rental agency- less than a 4 minute drive AND the drivers are always personable.Reviewed 16 Jun. 2018
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8.0
Pros:staff were helpful about getting us a bigger car that met our needs for not too much more than original priceCons:description of car size we reserved didn't match what we were offered on arrivalReviewed 14 Aug. 2017
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10.0
Excellent customer service, no wait time.Pros:Personnel were very customer focused and thier goal was to get you in the car and on your way to your destination. Return of car and transport to airport was the quickest and easiest we have experienced at any major airport.Cons:Nothing.Reviewed 2 Aug. 2017
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