4.0
Had to try several drops at the location, the offices were closed, the parking was closed there was no way to open the parking door.Reviewed 24 Apr. 2023
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2.0
No communication from the company After paying 25 euros for a taxi to get to the pick up location, the reservation I had was cancelled without any reason because I arrived 5 minutes later because of the traffic jams.Reviewed 27 Mar. 2023
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8.0
Everything is good!Reviewed 14 Nov. 2022
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6.0
The pick-up was easy and the car was clean, but there was a lot of damage on the car. I suspect they charged the other renters for repair, and then kept the money without actually making the repair - multiple dings and dents on the back tail gate. They noted them for the record and, so far, they haven't tried to also charge me for them. When I picked up the care I was surprised to find that they charge 5Euro a day for travel outside the country. They said I could just pay for those days I was outside the country, but when I got the bill, they charged me for every day, even though I was only out of the country for 3 of the 8 days. So, in the end, they weren't any better than any of the other slimy car rental agencies.Reviewed 28 Sep. 2022
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8.0
That employer works in Enterprise office when I went to pick up the car made me wait for 30 minutes standing and they don’t have sitting area and the employer did not offer me a chair to sit down and he charge me 50% extra Of the daily rent just for insuranceReviewed 24 Jul. 2022
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4.0
The service from Munchen was great, great help and support for an easy check in and all. However the car had a very bad clutch that made discomfort and sever pain to my foot and ankle. I even talked to enterprise online and they wouldn’t help.Reviewed 20 Jul. 2022
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6.0
When I bought this on Kayak the price was supposed to be about 253 Euro but when I paid they charged in ~269 Euro. I think you need to be more accurate in what you reflect in your pricing or if this is a mistake then refund me.Reviewed 15 Jul. 2022
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10.0
The customer service in Munich was excellent!Reviewed 20 Jun. 2022
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8.0
I would have like to have received a detailed copy of my billing for I had questions and concerns about the final billing. As of this morning I checked my email again and still have not received my bill as they promised? Not happy at all with this!Reviewed 31 May 2022
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8.0
Rented from an off-Airport location. We were delayed and called the Office. We were reminded that we were 'late' and that our rental could be given away to another customer. We acknowledged and gave them our new arrival time. We were VERY pleased with the rental we received (not the original), and with the Customer service upon arrival. It was a 1-way rental, returned to the Frankfurt airport. EVERYTING went smoothly, we couldn't have been happier. Thanks!Reviewed 26 Nov. 2021
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1.9
Nothing! Pricing was not according to agreement Extra charges added for taxes, second driver, etc. Car had dents which were not noted on contract!!!Reviewed 3 Aug. 2021
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2.0
Cons:They gave me the wrong car, meaning a cheaper car then what I was being charged for. Had to complain twice to finally get some type of refund.Reviewed 16 Feb. 2020
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