10.0
The team at Avis was nice and efficient. Great help and patience with all questions asked. Also, got way better car than what we have ordered for no extra charge. Will do business with them again if opportunity present itself.Reviewed 13 May 2022
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6.0
Pros:staff very politeCons:We booked a Mercedes Benz. I paid more to get a Mercedes and it was not available.Reviewed 27 Nov. 2019
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4.8
Pros:The car.Cons:I paid over $100 over the listed price that I reserved it under. Came out to a total of around $250 for a one day rental which is completely unheard of.Reviewed 11 Oct. 2019
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10.0
Pros:Flexible in letting me drop off at two different spots with no charge. Very fairly pricedReviewed 2 Oct. 2019
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10.0
Pros:Easy to pick up and a nice vehicle was ready for us.Cons:No complaints.Reviewed 16 Sep. 2019
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4.8
Pros:Pickup was fine and we were given an upgrade at no quoted increase in cost. Representative spoke English well.Cons:I was charged $890 after I dropped off the car, almost three time what I had already pre-paid, with no explanation of what the charges were for. When I noticed the charge on my card within minutes, I immediately sent them an e-mail requesting justification for the charge. 9 days later, still silentReviewed 20 Aug. 2019
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6.0
2.5 hour wait for pickup!Pros:The car was good. We rented a van that seats 7 to have extra room for luggage. We were at the Munich Airport location.Cons:Our travel plans were changed due to a flight cancellation, so we tried calling Avis and they were useless and rude. They told us the only option was to take a taxi to the original location and take our chances that they held the car. We did that and waited in the Avis line for 2.5 HOURS! The price ended up more than expected, wish we would have just flown and taken the train.Reviewed 3 Jan. 2019
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10.0
Rented a 9 passenger had the time of our ives.Pros:The space, comfort, diesel engine.Reviewed 23 Oct. 2018
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4.4
Customer Experience was PoorPros:I rented a Mercedes C - class - of course the car was niceCons:I waited I. Line at the counter for 1hour and 15 mins to get my car. This set me back that amount getting to my destination. The GPS in the car was either not up to date of missing information. I had to stop using it and use my cell phone “google maps”.Reviewed 11 Oct. 2018
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5.2
Citroen C4 CatcusCons:Horrible car. I can’t believe it is apart of your inventory. I reserved a Ford Focus type. When the Avis agent said the Citroen is all that he had available I was completely fine with it. It looked ok but the driving experience was aweful. It shifts so hard you rock back and forth between gears and it is an automatic. It has no horsepower. Pulling out onto the highway or getting onto a round about was almost dangerous. And I get the whole motor shutting off when you stop but it takes too long to recover and the car starts to roll back before it can start back up. Really a problem when someone else is close behind you. Wish I had turned around and took it back to the airport but I needed to get to me destination.Reviewed 19 Sep. 2018
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10.0
Pros:Everything went very well. Got upgraded with automatic transmission and a new car.Reviewed 30 Dec. 2017
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10.0
Pros:Friendly service and they were able to give us our choice of four cars. The car was comfortable and came with navigation which was exteremely helpful.Cons:Expensive price for returning car to another location.Reviewed 20 Sep. 2017
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