Book Enterprise car rentals in Roanoke

Reviews for Enterprise in Roanoke

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Traveler rating

Excellent

13

Good

3

Okay

0

Mediocre

1

Poor

0

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car was greatstaff was very helpful

car availablecustomer service

get the carairport location

pick up and dropgreat experience

great servicegreat price

great customer

10.0

Pros:Pick up and drop off were quick. Staff was very friendly. Super easy transactionReviewed 10 Aug. 2020

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8.8

Pros:That Enterprise went above and beyond to help me as a customer. I was very satisfied that the remote location was able to get me set up to pick up from the Enterprise that was at the airport that I told kayak I wanted.Cons:When making my reservation with kayak to take my parents to my uncle's funeral, I had entered that I wanted to pick up at the Roanoke Airport at around 5pm and I was given a remote location, assuming that was the only available location. When I arrived at Roanoke I was surprised to find a Enterprise location at that facility. I approached the counter and told them I was there to pick up a reservation and they looked it up in their system and said my reservation was for 12 p.m. and I had to go to a remote location off the property. Since there was already a location there at the airport there was no Transportation provided by Enterprise and that I would have to get a taxi. They told me the remote location would be closing shortly. I called there and she said she would be able to call the airport location and transfer my reservation over to them for a small price change. I agree to the terms and was able to get my vehicle there at the airport. So happy that Enterprise was able to take care of me. I will have to be more cautious next time if I decide to use KayakReviewed 25 Aug. 2018

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10.0

Pros:Everything was as you would expect when renting a car. EasyCons:NothingReviewed 4 Aug. 2020

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10.0

Pros:Easy in and easy out.Cons:NothingReviewed 29 Oct. 2020

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10.0

Cons:I really have no suggestions. My experience was so good there is nothing that Enterprise could have done to improve. Thank you!Reviewed 12 Aug. 2020

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10.0

Pros:Staff in ROA very friendly, no one met me in MYR - little unsettling to return car with a representative checking me out.Reviewed 18 Dec. 2020

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2.0

Pros:Staff was friendly.Cons:The vehicle was filthy inside. There were crumbs everywhere in the back seats. The non smoking car was definitely smoked in a reeked of cigarettes. The navigation screen was busted. On top of all that, one of the tires had a significant leak and I had to put air in it several times. Very bad experience.Reviewed 30 Dec. 2020

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10.0

Pros:renting the car - agent was very helpful and friendly, easy return of keys, very clean car and comfortableCons:nothingReviewed 23 Mar. 2021

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10.0

Pros:Airport staff was wonderful it was quick easy in and easy out for pickup and drop off. The vehicle itself had all the creature comforts including phone accessibility which helped with the long ride Bluetooth features for the phone etc.Cons:The only thing that could have been better was something a little closer to home but even the 25 minute ride to get the vehicle wasn't terrible.Reviewed 2 Jun. 2021

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8.8

Pros:Fast friendly serviceCons:I thought it was a bit pricey for a one day rental even with the transferReviewed 27 Dec. 2017

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6.8

Pros:Yes.Cons:There was no shuttle service available at the drop-off location. They asked me to take it to another location a few miles away.Reviewed 3 Jun. 2019

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10.0

Great rental servicePros:Free upgrade.Cons:NothingReviewed 13 Feb. 2017

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• Has the Enterprise rental car policy in Roanoke changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Roanoke?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Enterprise in Roanoke.

• How many car rental locations does Enterprise have in Roanoke?

  Enterprise has 6 rental locations in Roanoke. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Roanoke airport (ROA)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Roanoke airport (ROA)?

  Yes