Guest reviews
Overall rating
8.5
Excellent
Based on 12,864 reviews
Cleanliness
8.9
Comfort
9.0
Pick-up/Drop-off
8.6
Value for money
8.3
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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car was clean
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great customer
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car available
car was great
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10.0
Pros: Yes to all!
review from
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7.2
Pros: Convenient
Cons: They charged me for every scrap of insurance they could even though we had a whole conversation about how good my USAA insurance was, they told me I would regret not getting insurance. We were only driving 3 hrs in low traffic. Yet when I got to drop off I had been charged for full insurance
review from
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10.0
Pros: Everything it was perfect for our family vacation
Cons: No
review from
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6.8
Pros: Yes.
Cons: There was no shuttle service available at the drop-off location. They asked me to take it to another location a few miles away.
review from
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8.8
Cons: Very easy check in and out, car was clean no issues.
review from
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10.0
Cons: The rental was great, however a got a low tire pressure warning on one of the tires. The temperature was cold.
review from
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9.2
Cons: We were unable to deliver the car on time due to a snow storm. We still had to pay for the additional day even though we could not move the car due to 15” of snow on the ground and secondary roads were not ploughed.
review from
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8.0
Great Customer Service
Pros: The customer service was fantastic. From pick up to drop off, it was top notch.
Cons: That particular vehicle needed either redesign or new tires. Did not handle well in the rain at all. I could not tell if it was just the design of the vehicle or the actual tires and did not check in the rain.
review from
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7.2
Ok, not great
Pros: We liked the van
Cons: Th vehicle wasn’t ready when promised. Our trip was delayed almost 2 hours because we were waiting for the vehicle to get there. It made the drive to Georgia very tense because we were worried we might be late for a rehearsal dinner. On a positive note, they did give us a 15% discount.
review from
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8.8
Pros: That Enterprise went above and beyond to help me as a customer. I was very satisfied that the remote location was able to get me set up to pick up from the Enterprise that was at the airport that I told kayak I wanted.
Cons: When making my reservation with kayak to take my parents to my uncle's funeral, I had entered that I wanted to pick up at the Roanoke Airport at around 5pm and I was given a remote location, assuming that was the only available location. When I arrived at Roanoke I was surprised to find a Enterprise location at that facility. I approached the counter and told them I was there to pick up a reservation and they looked it up in their system and said my reservation was for 12 p.m. and I had to go to a remote location off the property. Since there was already a location there at the airport there was no Transportation provided by Enterprise and that I would have to get a taxi. They told me the remote location would be closing shortly. I called there and she said she would be able to call the airport location and transfer my reservation over to them for a small price change. I agree to the terms and was able to get my vehicle there at the airport. So happy that Enterprise was able to take care of me. I will have to be more cautious next time if I decide to use Kayak
review from
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6.0
Cons: Lot could use an overnight light, dropping off after hours was hard to see in the lot.
review from
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2.8
I will never rent from Enterprise again
Pros: The Ford Escape seats are comfortable for long travel and the heated seats were an added bonus! Return process was easy.
Cons: Communication was poor. Only takes credit cards, not debit. I was never told this. So I spent 2 1/2 hours back and forth from my home to retrieve a credit card. I finally was able to rent at 10:00 pm...I was scheduled to leave at 4:00 am for my 22 hour trip. If I had been able to rent at my expected time, I would have picked up the car at 7:30 pm, as scheduled. (Thank goodness I was a local customer, or I would not have been able to rent at all). The attendant at the desk was no help. When I called customer service to complain I was told a manager would call me back. I never received a call back. Car was washed outside, but not inside. There were chip crumbs and spills everywhere. I paid for a midsize SUV and I received a compact. When I complained to the desk clerk, I was told that the Ford Escape is a midsize. That's not what Ford says. Every website I have checked have listed the Ford Escape as a compact SUV. The Ford Edge is their midsize. Poor communication Dirty cars Rip off--did not receive what I paid for Overall rating: VERY POOR
review from
Where can I find Enterprise car rentals in Roanoke?
4721 Melrose Ave Nw, Enterprise car rentals
Address
4721 Melrose Ave NwHours
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 13:00 |
| Sunday | 00:00 - 00:00 |
Phone
+1 540 986 0565FAQs about renting a car from Enterprise in Roanoke
How many car rental locations does Enterprise have in Roanoke?
Enterprise has 6 rental locations in Roanoke. Take a look at our Enterprise rental location map to find the best rental cars near you.
Does Enterprise have a car rental location at the airport: Roanoke airport (ROA)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Roanoke airport (ROA)?
Yes
