Guest Reviews
Overall Rating
7.6
Good
Based on 2,267 reviews
Cleanliness
7.6
Comfort
7.9
Pickup/Dropoff
8.4
Value for money
7.7
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
-
8.0
Pros: Staff was friendly and helpful. Only issue was the address I was given to drop off the vehicle in Tucker, Ga, was not the location. My GPS took be to a totally different building. Needed to make a call to find where I was to go. Return desk acknowledged it has been an issue.
Cons: Only car I have rented over the last couple of years that did not have active XSM radio or navigation.
review from
-
9.6
Great car, friendly service
Pros: Agency staff friendly and helpful.
review from
-
10.0
Pros: Car was clean and full of gas. Staff was very friendly,
Cons: Would love to have a rental car with navigation features, especially since most people renting are traveling in an unfamiliar place.
review from
-
10.0
So Smooth
Pros: Customer service was excellent.
review from
-
6.0
Pros: Easy pickup
Cons: Cat was a little tired and bare bones. Stained seats
review from
-
4.0
Avis the Place that you think as good as Enterprise, but NOPE!
Pros: Ease of coming and going.
Cons: Class of Car, Cleanliness of Car, comfort of the car, and NO other options on the lot for a normal rate! I will skip Avis next time because of their customer service!
review from
-
10.0
Best experience
Pros: Newest car and was ready when I arrived. Friendly and helpful staff.
review from
-
2.0
Overcharged
Pros: Comfortable car
Cons: I got charged double bc I didn't have my insurance card. I've never had to do that before. The agent was rude and condescending
review from
-
8.4
Cons: The van still had trash in it from the prior renters. The were huge stained spots in the carpet. We took carpet cleaner and cleaned the carpet ourselves. The spots came right up. There also was no driver side floor mat. The cleaning crew for this Avis rental spot needs to actually clean
review from
-
4.8
Once more, Avis rents smelly, dirty cars from Roanoke, VA
Pros: The price was good for a dropped vehicle.
Cons: Once again, Avis doesn't really clean the cars much in Roanoke; it wasn't as large a car as I had rented (I rented a full size and received a Nissan Sentra) and the car was so beat up on the outside that I was concerned that I might be charged for it. Fortunately, the Avis at Dulles Airport has the same sort of attitude of mediocrity in service, so they don't seem to care that they are renting dirty, worn out cars.
review from
-
10.0
Pros: It was super easy and affordable and friendly customer service..
review from
-
10.0
GREAT SERVICE
Pros: From pick up to drop off it was a great experiance!
review from
-
9.6
Great car, friendly service
Pros: Agency staff friendly and helpful.
review from
-
10.0
Pros: Car was clean and full of gas. Staff was very friendly,
Cons: Would love to have a rental car with navigation features, especially since most people renting are traveling in an unfamiliar place.
review from
-
10.0
So Smooth
Pros: Customer service was excellent.
review from
-
10.0
Best experience
Pros: Newest car and was ready when I arrived. Friendly and helpful staff.
review from
-
10.0
Pros: It was super easy and affordable and friendly customer service..
review from
-
10.0
GREAT SERVICE
Pros: From pick up to drop off it was a great experiance!
review from
-
8.0
Pros: Staff was friendly and helpful. Only issue was the address I was given to drop off the vehicle in Tucker, Ga, was not the location. My GPS took be to a totally different building. Needed to make a call to find where I was to go. Return desk acknowledged it has been an issue.
Cons: Only car I have rented over the last couple of years that did not have active XSM radio or navigation.
review from
-
8.4
Cons: The van still had trash in it from the prior renters. The were huge stained spots in the carpet. We took carpet cleaner and cleaned the carpet ourselves. The spots came right up. There also was no driver side floor mat. The cleaning crew for this Avis rental spot needs to actually clean
review from
-
6.0
Pros: Easy pickup
Cons: Cat was a little tired and bare bones. Stained seats
review from
-
4.0
Avis the Place that you think as good as Enterprise, but NOPE!
Pros: Ease of coming and going.
Cons: Class of Car, Cleanliness of Car, comfort of the car, and NO other options on the lot for a normal rate! I will skip Avis next time because of their customer service!
review from
-
2.0
Overcharged
Pros: Comfortable car
Cons: I got charged double bc I didn't have my insurance card. I've never had to do that before. The agent was rude and condescending
review from
-
4.8
Once more, Avis rents smelly, dirty cars from Roanoke, VA
Pros: The price was good for a dropped vehicle.
Cons: Once again, Avis doesn't really clean the cars much in Roanoke; it wasn't as large a car as I had rented (I rented a full size and received a Nissan Sentra) and the car was so beat up on the outside that I was concerned that I might be charged for it. Fortunately, the Avis at Dulles Airport has the same sort of attitude of mediocrity in service, so they don't seem to care that they are renting dirty, worn out cars.
review from
Where can I find Avis car rentals in Roanoke?
5202 Aviation Drive Northwest, Avis car rentals
Address
5202 Aviation Drive NorthwestPhone
+1 540 366 2436Top Tips For Renting a Car from Avis in Roanoke
- Standard rental cars from Avis in Roanoke are around 63% cheaper than other car types, on average
FAQs About Renting a Car From Avis in Roanoke
What is the most popular rental car from Avis in Roanoke?
Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Avis in Roanoke.
How many car rental locations does Avis have in Roanoke?
Avis has 3 rental locations in Roanoke. Take a look at our Avis rental location map to find the best rental cars near you.
Does Avis have a car rental location at the airport: Roanoke Airport (ROA)?
Yes
Does Avis offer shuttle or airport pick-up services from Roanoke Airport (ROA)?
Yes