Guest reviews
Overall rating
7.4
Good
Based on 3,877 reviews
Cleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
7.9
Value for money
7.6
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
pick up and drop
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airport location
great car
picked up the car
car was great
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great experience
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10.0
Pros: The price was good for the value.
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10.0
Pros: The servicies , and customer services
Cons: Very nice services
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5.2
Cons: It’s not the car was dirty but it smelled like smoke and that was gross. We notified the rental car company but they didn’t really do or make up for it. That was disappointing
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10.0
Pros: Very easy to pick up and drop off.
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8.0
Pros: good
Cons: good
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8.0
Cons: people waiting and one person at counter
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8.8
Cons: Didn't know drop off procedure, so I was delayed dropping off car. They should gave informed me at pick up.
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10.0
Pros: Very friendly!
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10.0
Easy process
Pros: Fast pick up and drop off.
Cons: Seatbelt in original vehicle didn't work. Had to return it. Wasted time.
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2.0
Debit card blues
Pros: Nothing
Cons: Didn’t know that you must now present a credit card at pickup, we don’t use credit cards only debit. Nothing like driving completely out of your way and not getting what you came for.
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10.0
Made my vacation more fun
Pros: I reserved a compact car but when I got there they were out so they upgraded me to a midsize and the Nissan Sentra I got was extremely comfortable, got excellent gas mileage and had plenty of space. I stand at 6'3" so the extra legroom made a huge difference. The staff was courteous and helpful and processed me in and out very quickly. Thank you Hertz staff!
Cons: Not a thing. Whole experience was perfect.
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10.0
GOOD SERVICE IN ROANOKE
Pros: QUICK PICK UP AND DROP OFF
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Where can I find Hertz car rentals in Roanoke?
5202 Aviation Drive Nw, Hertz car rentals
Address
5202 Aviation Drive NwHours
| Monday | 07:00 - 23:30 |
| Tuesday | 07:00 - 23:30 |
| Wednesday | 07:00 - 23:30 |
| Thursday | 07:00 - 23:30 |
| Friday | 07:00 - 23:30 |
| Saturday | 08:00 - 23:30 |
| Sunday | 08:00 - 23:30 |
Phone
+1 540 366 3421FAQs about renting a car from Hertz in Roanoke
How many car rental locations does Hertz have in Roanoke?
Hertz has 1 rental location in Roanoke. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Roanoke airport (ROA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Roanoke airport (ROA)?
Yes