Book Hertz car rentals in Roanoke

Reviews for Hertz in Roanoke

Recent reviews

Traveler rating

Excellent

20

Good

3

Okay

5

Mediocre

4

Poor

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car was cleangreat experience

pick up the carfriendly staff

car availablelocation was closed

rented a carcar was dirty

pick up and dropnever rent

credit cardwrong location

customer service

8.0

Pros:goodCons:goodReviewed 18 Jan. 2019

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10.0

Pros:Very friendly!Reviewed 16 Jul. 2018

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10.0

Great service!Pros:Terrific customer service at the desk in Roanoke at both pick up and drop off!Reviewed 3 Mar. 2017

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10.0

Cons:A week later I have not gotten a copy of my receiptReviewed 10 Mar. 2016

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6.4

ATS given thumbs downPros:Making arrangements easy. Employees professional and courteous.Cons:The particular vehicle given to me was not the vehicle i expected. The Cadillac ATS was very confining. Cabin too small, trunk too small and the fuel mileage was poor.Reviewed 28 Aug. 2016

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10.0

Pros:Everything. Staff was geeat! My flight didn't get in till after 1am and the woman was there waiting for me to handle my rental!!!Cons:NothingReviewed 9 Mar. 2017

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3.6

Smoky, unclean carPros:The car drove fine and the gas mileage was good.Cons:The car smelled like old cigarettes. We bought some Fabreze and cleaned it up, opened all the doors and let it air out. Perhaps Hertz should have done that before we rented it? The gas tank wasn't full...more like 7/8ths full. The paint was chipped on the outside of the car so much that we feared that we might be charged for the previous damage. It was amazing that a car with only 12,000 miles would be in such sad shape. It really put a black mark on the Hertz organization that they would rent out a car in that condition.Reviewed 28 Apr. 2017

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6.4

Downgraded carPros:Quick pickup. Clean, reliable car.Cons:Had to accept a downgraded car model for same price. Nothing else available that met my standards.Reviewed 6 Mar. 2016

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5.6

Not very good experience.Cons:Gas wasn't full when we picked-up the car from the parking lot. When we called the office, they din't pick up the phone. Similar thing had happened to me in the past. I had filled the gas tank before dropping the car off but they said the tank wasn't full and charged me extra $75. I tried to call customer service several times but they weren't helping.Reviewed 20 Jun. 2017

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2.0

AwfulCons:I cancelled my booking a month before the scheduled pickup date, and they charged me a $50.00 cancellation fee. I will never rent from Hertz again.Reviewed 28 Jul. 2017

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8.0

Cons:people waiting and one person at counterReviewed 3 Dec. 2018

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10.0

Pros:Quick pickup and dropoffReviewed 21 Mar. 2020

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• Has the Hertz rental car policy in Roanoke changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Roanoke?

  Standard (Chrysler 200 or similar) is the most frequently booked rental car type from Hertz in Roanoke.

• How many car rental locations does Hertz have in Roanoke?

  Hertz has 1 rental location in Roanoke. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Roanoke airport (ROA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Roanoke airport (ROA)?

  Yes