Book Enterprise Rent-A-Car car rentals in Silver Spring

Reviews for Enterprise Rent-A-Car in Silver Spring

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staff was very helpfulget the car

car availablegreat customer

car was greatpick up and drop

10.0

Brooke Morris and Nadir Jackson are extremely professional and helpful. We will return to this Enterprise location because of them. Thank you for employing such a competent and pleasant staff at the 11201 Veirs Mill Road, Wheaton MD location.Reviewed 20 Sep. 2022

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2.0

Pros:I did not like anything at allCons:They did not have any cars on the day of our reservation even though we booked our car in advance. The whole point of reservations is to book a car and time slot. They should not do over bookings and inform us in the case of car unavailability so that we can arrange our plans accordingly.Reviewed 7 Sep. 2020

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5.6

Pros:Staff were friendly.Cons:Pick-up took an hour. Company is definitely a pandemic profiteer in several respects, one example being their toll policy. Many toll booths only accept E-Z Pass and not cash so the license plate is charged, Enterprise will charge the customer additional fees in addition to the customer paying the toll. I explained were I was going to staff (inter-state) and received no mention of this. I also informed them that I did not own a car and have not driven since the pandemic started. I should have been updated on current procedures concerning tolls. Enterprise is definitely not be my first choice in the future.Reviewed 17 Aug. 2020

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7.2

Pros:The pick-up staff was not friendly. the drop-off staff was very friendly. Also had a problem with pairing phone with media system. Had to go back. Thomas was extremely patient and helpful.Reviewed 20 Jun. 2020

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6.8

Pros:Staff friendly and helpfulCons:But car reserved was not ready. Gave substitute carReviewed 28 Aug. 2019

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2.4

Pros:Staff not helpful. Booked a cargo van and talked to rep one day before rental confirming pick up time, etc. When we got there - we were told that the van was in for an oil change. Took us 2 hours and driving to another rental location to get the van. Also two discussions with customer svc.Cons:Everything! Not what I expected from EnterpriseReviewed 24 Aug. 2019

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9.2

Pros:Staff friendly and efficient. No wait when picking up or dropping off the rental.Cons:Needs more onsite parking designated for Enterprise.Reviewed 28 Mar. 2019

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10.0

Really on the ballPros:We reserved a car for a busy holiday weekend. Enterprise was awesome. They called us two days before to confirm and start check-in, and they advised us to show up super early to avoid any lines (which we did). During our trip, the car got dinged in a parking lot. Enterprise didn't charge us anything and helped us file a claim with our insurance company. Really great customer service all the way through. Plus the car was beautiful and clean.Reviewed 6 Jul. 2017

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8.0

Pros:Pretty decent experience overall. No problem getting my vehicle nor dropping it off.Cons:The vehicle came with an issue that I was unaware of until about 10 hours into my trip. The tail light was not working, but you know, I didn't get pulled over, and when I told them of the issue, they said even if I got a ticket they would've taken care of it. So I guess it's still pretty good.Reviewed 3 Jan. 2017

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2.0

Cons:Enterprise would not let me drop off vehicle at an alternate locate for less than 120% the cost of the original rental. Penny pullers, weak customer service.Reviewed 26 Nov. 2016

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10.0

Awesome ride!Pros:Costumer service was impeccable from everyone.Cons:Nothing.Reviewed 18 Oct. 2016

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10.0

Pros:How fast the process went and customer serviceCons:That it rained that dayReviewed 10 Oct. 2016

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• Has the Enterprise Rent-A-Car rental car policy in Silver Spring changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise Rent-A-Car will continually update its policies accordingly. Please contact Enterprise Rent-A-Car directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise Rent-A-Car here: Coronavirus (COVID-19) update from Enterprise Rent-A-Car

• What is the most popular rental car from Enterprise Rent-A-Car in Silver Spring?

  Luxury (Tesla Model 3 or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Silver Spring.

• How many car rental locations does Enterprise Rent-A-Car have in Silver Spring?

  Enterprise Rent-A-Car has 6 rental locations in Silver Spring. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Dulles Intl airport (IAD)?

  No (According to our data)

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Enterprise Rent-A-Car have a car rental location at the airport: Reagan-National airport (DCA)?

  No (According to our data)

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes