Book Enterprise Rent-A-Car car rentals in Temecula

Reviews for Enterprise Rent-A-Car in Temecula

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5.9

I have used Enterprise many times. I called and confirmed I would be picked up in a courtesy car. No courtesy car came and my repeated calls to the store were either sent to an automated system that hung up on me or I was directly hung up on with the staff not speaking. Once I got to the store everything was fast & easy but no one had answers for why I wasn’t picked up or my calls responded to.Reviewed 14 Jul. 2021

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6.0

Pros:Comfortable vehicle with plenty of room. Pick up was easy.Cons:When I called in to get a Chevy Tahoe or similar vehicle to rent the agent told me that the price will be around $380 and there’s only one left to rent and it was at Indiana Ave in the city of Riverside,CA. When I arrived at the location there was no Tahoe available even tho I had made the reservation online and over the phone. There was a Ford Expedition there which was similar to the Tahoe but the agent who was there charged me $650 which was way higher than I expected but I was put into a tough spot so I rented the Expedition. I felt like it was a Bait and switch which is very troubling to me.Reviewed 25 Feb. 2021

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4.0

Pros:Decently friendly staffCons:They didn't have a car for me though I reserved oneReviewed 3 Nov. 2020

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5.6

Pros:Truck was a good sizeCons:The vehicle was not ready at the time of reservation I received a phone call at 1:37 Enterprise did not properly clean the vehicle with standards of health and safety regulations for COVID-19. The exterior was not washed the bed of the truck had sappy goo on the left hand side that I had to hose down and use a degreaser to remove the sapp/sticky substance, windows were not clean, finger and hand prints were still visible on the exterior and interior of the door handles and windows and the frame of the doors from the previous renter. The truck was below a qtr. of a tank, they did not refill the window washing fluid, so when driving we were not able to use this feature of the truck when the weather conditions required better visibility. I found 1.5inch of clear liquid substance in the bottom console of the truck, which I discovered after leaving the rental spot and properly sanitizing the door handles and scrubbing the seats to remove stains from the seats. The vehicle was not vacuumed at all or wiped down. The written sign notification of cleaning standards was not completed or performed, violating all health and safety standards required by all rental businesses. In addition the manager did not disclose he was charging me the full amount plus the deposit $200 deposit totally $472 I had to call and ask on 3 occasions for a copy of my rental agreement by email. I ended up driving back to the location to get a paper copy of my agreement before leaving for my trip. In addition, The agreement provided did not indicate the deposit amount in parentheses. The rental time was also incorrect on the agreement. I was notified at 1:37pm by phone that the vehicle I requested had arrived. I did not pick up the vehicle till after 2:00pmReviewed 31 Aug. 2020

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10.0

Pros:Manager amazing!Reviewed 11 Aug. 2020

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8.0

Pros:Friendly n helpfulCons:Return cars sure be cleaned right away, so next customers can be taken when they pickup the carsReviewed 12 Jun. 2020

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2.0

Pros:Genuinely an experience that lacked a single redeeming quality.Cons:3 months ago I had pink eye; that was better.Reviewed 24 Apr. 2020

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9.2

Pros:YesCons:Had the car available that we requestedReviewed 2 Jun. 2019

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10.0

Pros:Staff was super helpful. Car was clean with the gas tank full and ready for a trip.Reviewed 11 Mar. 2019

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2.0

Cons:Drop off confusion no instructions we were lost we called no answer. We will not do this again. Had to walk to our hotel from drop off only 1 person doing everything.Reviewed 27 Aug. 2018

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10.0

Very convenientPros:GoodReviewed 24 Jun. 2018

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2.0

That informed that the Timacula office closed at 12 noon on Sundays!Cons:I wasn’t informed in any documentation or verbally when I talked to the local office that the office closed at 12 noon on Sundays! The pick up time in the documentation indicated to pick the vehicle up at 12 noon Sunday and drop off at 12 noon Friday! When I arrived at the Temecula office Sunday afternoon shortly after 12 noon the office was closed and everyone was gone! Needless to say, this created a huge problem for me! Unfortunately for me, I assumed that the Temecula office would be open past 12 noon on Sunday, at least until 1 PM. Greatly improved customer notifications required!Reviewed 26 Feb. 2018

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• Has the Enterprise Rent-A-Car rental car policy in Temecula changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise Rent-A-Car will continually update its policies accordingly. Please contact Enterprise Rent-A-Car directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise Rent-A-Car here: Coronavirus (COVID-19) update from Enterprise Rent-A-Car

• What is the most popular rental car from Enterprise Rent-A-Car in Temecula?

  Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Temecula.

• How many car rental locations does Enterprise Rent-A-Car have in Temecula?

  Enterprise Rent-A-Car has 2 rental locations in Temecula. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Los Angeles airport (LAX)?

  No (According to our data)

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes