Guest reviews
Overall rating
7.4
Good
Based on 3,860 reviews
Cleanliness
7.9
Comfort
8.1
Pick-up/Drop-off
8.2
Value for money
7.6
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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9.2
Pros: Easy to pickup and return the car
Cons: The rental price was too high. I paid $290 for 4 hours of rental.
review from
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10.0
Pros: Very helpful especially Jayia at the front desk.
Cons: If your rating system worked.
review from
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10.0
Pros: The staff was very helpful especially Jayia at the desk. The vehicle was clean and ran well.
review from
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2.0
Car not available
Cons: After reserving a Hertz car from Kayak, when I called into the Hertz store, they said they didn't have any car for me. It was ridiculous.
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8.0
Pros: Comfortable size car for our purposes. We appreciated that there is a gas station directly across from Aspen airport entrance, allowing easy fill up before the car's return.
Cons: Had to reject the first car, because it smelled badly of cigarette smoke used by the prior driver. The car, which was advertised to us as a non-smoking car, was presented to us as our car to rent without regard for that prior usage by a smoker. The person who drived the car into the lot had to be aware of that fact, since she drived in it moments before handing over the key. We then had to wait for a replacement car. Since we picked up the car late at night, the delay wasn't helpful, and we were told to inspect the car in the morning and come back to the airport counter with pictures if we found any dings in the car? That was not a good option for us, but there were no issues with any damage to the car.
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10.0
Cons: Liked everything. Really exceptional service.
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10.0
Drop Off
Pros: I liked how I was helped by Amanda Culver. She is well knowledgeable and knows what she is doing.
review from
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10.0
Simple, friendly, easy rental
Pros: Headline says it all. Car was well-equipped and service was hassle-free. The location was at airport rather than off-site as indicated in online info, which was a pleasant surprise.
Cons: Zilch
review from
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9.2
Leave the wear and tear on a car to them
Pros: I was happy with the car and the process was easy and the value was good.
review from
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8.0
Pros: Very easy, straight forward rental
review from
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6.4
Hertz different in locations
Pros: Car was there, Return was easy
Cons: Ordered a GPS on car but when I picked up the car there was none. Could not connect my bluetooth to car and all would of been, no doubt ok, had I had a person to help me from Hertz except there was no agent at the counter when the website said there should of been. Aspen, CO has unusual hours to start with.
review from
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10.0
Great customer service
Pros: The sales person was very knowledgeable and helpful
review from
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9.2
Pros: Easy to pickup and return the car
Cons: The rental price was too high. I paid $290 for 4 hours of rental.
review from
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10.0
Pros: Very helpful especially Jayia at the front desk.
Cons: If your rating system worked.
review from
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10.0
Pros: The staff was very helpful especially Jayia at the desk. The vehicle was clean and ran well.
review from
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10.0
Cons: Liked everything. Really exceptional service.
review from
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10.0
Drop Off
Pros: I liked how I was helped by Amanda Culver. She is well knowledgeable and knows what she is doing.
review from
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10.0
Simple, friendly, easy rental
Pros: Headline says it all. Car was well-equipped and service was hassle-free. The location was at airport rather than off-site as indicated in online info, which was a pleasant surprise.
Cons: Zilch
review from
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9.2
Leave the wear and tear on a car to them
Pros: I was happy with the car and the process was easy and the value was good.
review from
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10.0
Great customer service
Pros: The sales person was very knowledgeable and helpful
review from
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8.0
Pros: Comfortable size car for our purposes. We appreciated that there is a gas station directly across from Aspen airport entrance, allowing easy fill up before the car's return.
Cons: Had to reject the first car, because it smelled badly of cigarette smoke used by the prior driver. The car, which was advertised to us as a non-smoking car, was presented to us as our car to rent without regard for that prior usage by a smoker. The person who drived the car into the lot had to be aware of that fact, since she drived in it moments before handing over the key. We then had to wait for a replacement car. Since we picked up the car late at night, the delay wasn't helpful, and we were told to inspect the car in the morning and come back to the airport counter with pictures if we found any dings in the car? That was not a good option for us, but there were no issues with any damage to the car.
review from
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8.0
Pros: Very easy, straight forward rental
review from
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2.0
Car not available
Cons: After reserving a Hertz car from Kayak, when I called into the Hertz store, they said they didn't have any car for me. It was ridiculous.
review from
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6.4
Hertz different in locations
Pros: Car was there, Return was easy
Cons: Ordered a GPS on car but when I picked up the car there was none. Could not connect my bluetooth to car and all would of been, no doubt ok, had I had a person to help me from Hertz except there was no agent at the counter when the website said there should of been. Aspen, CO has unusual hours to start with.
review from
Other suppliers in Aspen scored
Where can I find Hertz car rentals in Aspen?
233 Airport Rd Ste.h, Hertz car rentals
Address
233 Airport Rd Ste.hHours
| Monday | 08:00 - 22:00 |
| Tuesday | 08:00 - 22:00 |
| Wednesday | 08:00 - 22:00 |
| Thursday | 08:00 - 22:00 |
| Friday | 08:00 - 22:00 |
| Saturday | 08:00 - 22:00 |
| Sunday | 08:00 - 22:00 |
Phone
+1 970 925 7368Top tips for renting a car from Hertz in Aspen
- Intermediate rental cars from Hertz in Aspen are around 39% cheaper than other car types, on average
FAQs about renting a car from Hertz in Aspen
What is the most popular rental car from Hertz in Aspen?
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Hertz in Aspen.
How many car rental locations does Hertz have in Aspen?
Hertz has 1 rental location in Aspen. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Pitkin County airport (ASE)?
Yes
Does Hertz offer shuttle or airport pick-up services from Pitkin County airport (ASE)?
Yes