2.0
Booked and paid for an expensive pick-up truck with canopy for a 1 month camping trip in New Zealand. Called 4 days before arrival to be sure the vehicle reserved would be available and was assured it was. On arrival with lots of gear, we were told the vehicle reserved was not available and was given a car. I was told if I waited in Auckland for a day or two, the reserved vehicle would become available. Took a local hotel and waited...never received the promised call and no one answered or returned our calls. Finally we left Auckland and kept the car. No refund of price difference was offered either (Aprox $800.00).Reviewed 24 Mar. 2023
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2.0
I had rented a car months in advance. My flight was delayed by a few days so I attempted to contact Hertz. Since I was delayed I asked if my car could be held for a few days (remember it's already paid for). They said they were unable to help me and I'd have to rebook it costing me a thousand dollars more. It turned into a headache and to be frank their outsourcing of customer service was dreadful.Reviewed 13 Mar. 2023
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10.0
Better signage at the Auckland airport regarding the location of the rental car return would be very beneficial for people unfamiliar with the airport. Once in the return area an attendant to help find a parking spot that was a Hertz designated or at least better signage would also be beneficial to people unfamiliar with the process. These things may not be in your control but my perspective would improve the experience for me.Reviewed 12 Mar. 2023
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2.0
On the afternoon of February 23rd, the attitude of the woman who responded when picking up a car at New Zealand Auckland Airport was the worst. I can’t feel motivated to work without being amiable.Reviewed 27 Feb. 2023
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10.0
Very seamless pickup and drop off. Add a map to the pickup garage and it would be perfectReviewed 10 Oct. 2022
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2.0
Cons:American Company would not rent to American with his official temporary drivers license from State of Texas because my real one was taken in Miami. Even though I’m also a Hertz Gold Member and most car companies store digital versions of drivers license in their systems! I even had digital copy!Reviewed 13 Mar. 2019
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10.0
Pros:Easy to return the car.Cons:Waited for about 30 min for someone to check us in.Reviewed 5 Jan. 2019
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10.0
Pros:Easy rental, great location.Reviewed 4 Sep. 2018
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8.0
Pros:Easy pickupCons:Drop-off was difficult for unfamiliar location. Fuel nearby was not accessible.Reviewed 10 Mar. 2018
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10.0
Rent a car for vacation for sure!Pros:This was a great experience! Great, clean car with all the room and amenities (usb plug and more) we needed. We were comfortable. The car made our vacation go so much smoother.Cons:There was nothing that we did not like about the car rental.Reviewed 18 Feb. 2018
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10.0
5 day drive Auckland to Wellington Kia SportagePros:Check in was great and easy. Able to load car and wait at airport to meet friends without reparking. Lot is only 100 yards from international terminal in Auckland. Kia Sportage drove great, plenty of room for 3 people plus luggage. Car had 37000 km on it which is nice because it wasn't brand new so didn't need to worry about small scratches. Drop off in Wellington was easy and fast as well.Cons:Could be a little cheaper for a one way rental, but understandable.Reviewed 26 Oct. 2017
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10.0
Pros:Fast and easy pickup and drop off. No issues.Reviewed 4 Oct. 2017
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