5.2
Pros:staffs needs more training, they gave me wrong information caused me waisted 1.5 hours and extra Uber ride between 2 drop off locations.Cons:The online disclosure were not clare. I booked one way trip from Auckland to Christchurch for total 7 days. The disclosure shows I can take the rental car from north island to south island by ferry. However, I was told I can not take the car on ferry when I got to counter picking up the car...Reviewed 7 Jul. 2019
review from![kayak]()
8.4
Cons:No receipt on arrival, very poor signage, had to drop car and then find our way into terminal to check out.Reviewed 12 Jan. 2019
review from![kayak]()
10.0
Pros:Pickup and drop off were easy. Car was in great conditions and clean.Cons:n/aReviewed 10 Jan. 2019
review from![kayak]()
10.0
Pros:smooth, effortless process. easiest rental ever!Reviewed 4 Jan. 2019
review from![kayak]()
8.8
Pros:Great clean car, very new and well kept.Cons:The AVIS agent at the Auckland airport was not friendly. She had a very harsh tone, was annoyed to be communicating with a customer, and was very peeved that we did not arrive at the exact hour our reservation was set for (no matter that we were just arriving from an international flight). The car itself was great. The customer service, not so much.Reviewed 16 Jul. 2017
review from![kayak]()
10.0
Easy goingPros:The one-way booking was easy to make and convenient for our vacation itineraryCons:The car park was not clearly signed, though it could have been our fuzzy-headedness following the red eye flihhtReviewed 25 Apr. 2017
review from![kayak]()
7.2
Cons:Signage was weak. We were not sure where to drop off exactly. It was all outdoors and uncovered. Not a problem in our case, but I'm not sure what is done during a storm.Reviewed 17 Jan. 2017
review from![kayak]()
10.0
Best Car Rental Counter Service EVER!!Pros:The staff at Avis AKL and Wellington get gold stars!! Thanks for being warm and helpful!!Reviewed 14 Jan. 2017
review from![kayak]()
10.0
Helpful & efficient front desk assistancePros:We liked the simplicity of the procedures & the fact that everything was according to what had been arranged.Reviewed 26 Dec. 2016
review from![kayak]()
4.4
Don't count on itPros:Quick pick up processCons:We booked SUV, got sedan insteadReviewed 26 Nov. 2016
review from![kayak]()