Book Hertz car rentals in Carlsbad

Reviews for Hertz in Carlsbad

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pick up the cargreat experience

car was cleanpick up and drop

car availablewrong location

rented a carcustomer service

location was closedfriendly staff

9.6

Pros:Upgraded the car with no extra charge, comfortable and service is friendly and helpful.Cons:Easy to find location and quick service.always meets your demand...Reviewed 5 Dec. 2017

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6.8

Pros:Everything worked wellCons:Customer service was clunkyReviewed 5 Aug. 2017

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7.6

Palomar airport Hertz was nice, it is not in San DiegoPros:Carlsbad return man was very nice and helpful.Cons:Only dropped off in Carlsbad, not sure why they are getting all the returns there, My final destination was SAN and they are 30 minutes north, clearly a glitch in the overall system as Carlsbad Palomar airport was awash in returns.Reviewed 1 May 2017

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2.0

No Shuttle to CarlsbadPros:Nothing.Cons:There was no Shuttle to Carsbad to pick up the car as indicated online. When I called, no one seemed to care. I had to scramble and find another rental at three times the price.Reviewed 4 Apr. 2018

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5.6

Car was excellent!! Rental process a nightmare!!Pros:The car was a 2015 Toyota Camry and was a beautiful car. It drove amazing and was spotless inside and out. I made my reservations online for a one week rental from Monday to Monday November 9 - 16 for an economy car. Money was a factor in using Kayak, it had the best rates. I was in Carlsbad visiting family for Veteran's Day, which is also the 3rd anniversary of my son Navy SEAL Rob Guzzo's passing. He rests at Rosecrans National Cemetery. I was staying in Carlsbad with his 5 year old daughter's family. The Hertz Rental officer was 3-5 mins away and therefore very convenient. I went to pick up the car with my granddaughter's mother, Rachelle Trussell.Cons:We picked the car up on Monday 9 November, it was a rainy day. The rental associate was very kind, funny, and accommodating. I've rented dozens of cars in my 30 years in the military and very familiar with the up sale efforts at the rental counter. I made it clear I did not want an upgrade car, insurance, or any other added expense. The rental associate acknowledged my position and assured me the rental amount for the week...$139.00 including tax and fees I believe....would be honored. Rachelle Trussell wanted to pay for the rental car for me as a kind gesture and her debit card was used. Billing was a nightmare!! Her card was put on hold for a total of $600!!! and it was VERY difficult to get it released. It reguired several phone calls between Hertz (requiring a Superviser's attention) , the bank, myself and Rachelle. Finally the excess money was released! The hold of over $400 for over a week put a financial strain on an already stressful and emotional situation.Reviewed 23 Nov. 2015

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6.0

Cons:The rep helping me initially brought me a car that smelled horribly like a wet dog. I brought it to his attention, and he actually said “i don’t smell it”. Quite absurd as the stench was overpowering. He clearly was ‘testing’ to see if he could rent it without shampooing the smell out. I requested a different car and he accommodated me.Reviewed 19 Jan. 2018

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8.8

Pros:I got upgraded for no charge.Reviewed 23 Aug. 2017

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10.0

The Nice Man At The DeskPros:The man working the desk was incredibly friendly and helpful. Gave me my options, made sure I got the best bang for the buck (I pre-paid online so it didn't really matter) and got me a great Camry.Reviewed 10 Jul. 2017

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10.0

Pros:The customer service gal, Jade, was professional and knowledgeable.Cons:Location, customer service person Jade, clean carReviewed 21 Feb. 2017

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4.0

Cons:was not told that pre -paid gas purchase for for a empty tank. remote Key did not work. alarm went off every time I unlocked the car which I had to lock and unlock with the key. Sad!Reviewed 25 Aug. 2018

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10.0

ExcellentPros:The guy who helped me when I picked up the car was great.Reviewed 8 Jul. 2017

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3.2

Very low end vehicle with taped up fendersPros:NothingCons:The Toyota Yaris is not what I had ordered, very low end with no interior mirror adj, no key fob, no speed control, and no center armrest or console. Front fender had been taped up, rear fenders came apart from both ends from main body of vehicle, creating a possible disastrous situation if fenders blew off onto rodeway Hertz rented me a vehicle not roadworthy, and could have caused major hey accident.Reviewed 29 Jun. 2017

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• Has the Hertz rental car policy in Carlsbad changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Carlsbad?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Carlsbad.

• How many car rental locations does Hertz have in Carlsbad?

  Hertz has 1 rental location in Carlsbad. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes