10.0
Very hospitable and helpful!Reviewed 2 Apr. 2022
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10.0
Everything was fineReviewed 2 Feb. 2022
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10.0
Pros:Sebastian was knowledgeable, polite and helpful. The pick-up location was convenient.Cons:additional clerksReviewed 6 Apr. 2021
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8.0
Pros:Pick up took an hour at off airport location. Drop off at Reno Airport was just fine.Cons:Pick up -- especially because we had gone to location and confirmed the pickup for Monday morning early. Only one staff person for 4 customers.Reviewed 17 Mar. 2021
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10.0
Cons:Turn signal was not functioningReviewed 3 Dec. 2020
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2.0
Pros:If I would have been able to go.Cons:refund on my money. I wasn’t able to go due to the coronavirus. I called and the dude said I wasn’t able to get my money back. Kinda bsReviewed 28 Mar. 2020
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9.2
Pros:The staff was friendly but not very helpful.Cons:I had to make a damage claim and the staff didn't seem to be prepared to handle the process properly.Reviewed 18 Feb. 2020
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4.4
Pros:The staf was nice..Cons:Well... I make resevetion on line when a went to pick the car they said theyNo have A car to give if i can wait hour i will call you..they never call me back .... I need to get uber for my destination 3 times is very sad... To go true that..make sure call before go to pick car...Reviewed 11 Nov. 2019
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6.8
Cons:The agency is closed from noon on Saturday to Monday morning. Inconvenient compared to competitors.Reviewed 14 May 2019
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4.0
Bad Customer ServiceCons:Service Rep. tried to charge extra cleaning fees becuase she assumed there had been a pet in my Car.Reviewed 27 Dec. 2018
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4.0
Cons:was not told that pre -paid gas purchase for for a empty tank. remote Key did not work. alarm went off every time I unlocked the car which I had to lock and unlock with the key. Sad!Reviewed 25 Aug. 2018
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10.0
ExcellentPros:Not enough superlatives.Reviewed 12 Jun. 2018
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