2.0
Easily the worst experience of my car renting life. I pay for a convertible (or something similar) over a month before I arrived. I get there and - surprise surprise - there are no convertibles. The “something similar” in offered is a Jeep Cherokee or Chevy Equinox. Oh! And the price difference between a convertible (which I paid for) and the Jeep (which I received) was given to me in a voucher which expires in a year - which I’d never, ever use. I also heard this quote from the guy working at the desk to me and two other customers… “Yeah sorry. We have way more reservations than we do cars.” Guess they don’t know what a reservation means. Rent from these guys if you want a nightmarish headache.Reviewed 25 Feb. 2023
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10.0
Everything was excellent. The operator who attended me is truly attentive and capableReviewed 10 Jan. 2023
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1.9
Didn’t have my reserved vehicle. Tried to up sale me. Shady company. Do not rent from themReviewed 24 Aug. 2021
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1.9
Website said 6pm close. Place closed AT 5pm regardless of customers waiting. My pickup time was 5pm. They didn’t care. Hertz customer service said a supervisor would call me back within the hour. No back. No help finding another Hertz to support me. Vacation ruined because they wouldn’t get me a car I reserved. Beware of this company.Reviewed 24 Aug. 2021
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10.0
All went wellReviewed 10 Aug. 2021
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1.9
Wasted 2 hours trying to return to 3 locations. The return location specified on our ticket was totally closed down as well as another location we tried. We finally found a third location to complete the return. You need to remove all locations closed down from your system to avoid having your valuable customer wasting hours , getting frustrated and to avoid losing their loyalty. For the inconvenience, please refund half of my rental cost. Thank you.Reviewed 31 Jul. 2021
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3.9
Wait time for picking up the car was over 90 mins. Had to wait about 45 mins to get to the desk and 45 for the car to be cleaned and ready. It significantly delayed my travel time driving to a business conference.Reviewed 11 Jul. 2021
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8.0
Pros:Drop off was quick and easy.Cons:The car could of been a bit cleanerReviewed 28 Mar. 2021
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9.2
Pros:The staff was very friendly and helpful even during these difficult timesCons:The car is a very basic model, but great for the priceReviewed 29 Mar. 2020
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3.6
Cons:We will not rent from Hertz again.Reviewed 6 Jan. 2020
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3.6
Pros:The vehicle worked fine 3Cons:I made a pre paid reservation a month earlier When i went to pick up the vehicle, you did not have it available. A similar vehicle was returned as I was about to leave and because I really didn't have more time to lose, I took it. Dirty and with less of a quarter tank of gas. The vehicle was fine but don't think I should have had to go thru the stress. My Hertz experience in Mexico was great. Pretty sad our quality here wasn't up to par. The crew did ask me to wait to get the vehicle ready. I prepaid it so o could leave as scheduled for my trip.Reviewed 12 Apr. 2018
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2.0
Worst experience everCons:Booked the rental to evacuate from hurricane Irma, went to pick up the car 4 days before The storm and the locations closed without telling anyone even though our rental was confirmed. Called customer service and they told me if I wasn't willing to drive an hour north to a different location then I was out of luck.. this was the least professional experience I've ever hadReviewed 14 Sep. 2017
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