Book Hertz car rentals in Fort Worth

Reviews for Hertz in Fort Worth

Recent reviews

Traveler rating

Wonderful

2

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

4

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friendly staff

2.0

I will never rent a car from you and also I will tell all my friends and relatives not to rent from your company….😡Reviewed 20 Jan. 2023

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4.0

They don't have anything ready for when you arrive.Reviewed 3 Nov. 2022

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2.0

I purchased additional insurance through Kayak’s affiliate but the Hertz rep at the counter said it wasn’t valid in my state and he tried to get me to cancel and purchase Hertz insurance. I called the Kayak affiliate who was able to confirm it is valid. Then I get possible the worst car on their lot, with a damaged door. He also said it had a full tank but it did not.Reviewed 15 Sep. 2022

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2.0

It was horrible experience at pickup as My family was stranding in cold to wait for shuttle there was no counter nothing. When I got at pick up location. They charged me more than 25 percent extra what was originally committed. I understand taxes can’t be approx but not like 25 percent moreReviewed 7 Feb. 2022

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10.0

Pros:Staff helped us upgrade to a nicer van. Price was excellent.Cons:There was only one person running the check-in desk, so had to wait a few extra minutes when picking up the vehicleReviewed 25 May 2021

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10.0

Pros:Staff were nice and fixed an issue quickly.Cons:More selection for the future.Reviewed 26 Nov. 2020

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2.0

Pros:NothingCons:Actually have the vehicle that I rented.Reviewed 22 Sep. 2020

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10.0

Clean, fast and friendlyPros:The representatives on both ends of the rental were friendly and the rental process didn't take long at all.Reviewed 19 Oct. 2017

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6.4

Fearful rental and not a valuePros:Location is difficult to get in and out of. When reviewing car for damage prior to picking up, the rep held on to the paper and we werent sure she was marking down everything we pointed out. Then she expected us to sign it without looking at it. When we turned the car in they did not look at the car for damage. Hoping this doesn't become an issue.Reviewed 18 Oct. 2017

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2.0

Very Poor ServicePros:NothingCons:The fact that because all I have is a debit they could not and would not rent to me. I had to book a flight back to Atlanta to get home!Reviewed 29 May 2017

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3.2

Poor customer servicePros:Only one person was able to help me out of this poor ordeal. Customer service via hertz service line. She guaranteed that if I come across issues I can exchange the car at any hertz location during my travel. Very calm at explaining and showed true customer service core values.Cons:Poor custome service. Pickup time was at 10 am and due to poor vehicle maintenance had to wait 3 hours on site to pick up the vehicle. A previous flat located on the side wall of the tire was fixed by a plug. Caught the issue and told the service rep. The rep calls the manager and I had to convince that it is a hazard and I am traveling 3 days through different states. Asked the rep if I am not satisfied with the vehicle or encounter additional issues what should I do. Come to find out that it is ok to exchange the vehicle if I am dissatisfied at any hertz location. The manager approaches me and raises the issue if my intention is to change the vehicle at another hertz location then they do not intend to change the tire and I should take it as is. Had to convince him that I have a fixed agenda and I need the vehicle. Finally he allowed the replacement of the tire. Please note passenger side tire was bald...less thread then the recommended safety thread by industry experts. The vehicle rental was a need on my side and not want. Under different circumstances I would have asked for a cancellation of my rental.Reviewed 25 Apr. 2017

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2.0

Vehicle was not available after schedule.Pros:What more do you need to know.Cons:That I didn't get a car...Reviewed 5 Dec. 2016

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• Has the Hertz rental car policy in Fort Worth changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Fort Worth?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Hertz in Fort Worth.

• How many car rental locations does Hertz have in Fort Worth?

  Hertz has 4 rental locations in Fort Worth. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dallas/Fort Worth airport (DFW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?

  Yes