2.0
Armada sounded like a bus taking off: I ordered a GMC Yukon got a very uncomfortable Armada. Will not rent from Hertz again.Reviewed 28 May 2023
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2.0
Mistakenly returned to wrong location at airport, you do not get notified of this, price went from $270 to almost $1000 for 2 nights.Reviewed 30 Oct. 2022
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2.0
Terrible customer service. Rude and unprofessional comments. Done with Hertz forever.Reviewed 9 Aug. 2022
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8.0
i arrived early and they wouldn't let me have my car until the scheduled time. they were more than happy to up charge me for a larger car that was available.Reviewed 1 Apr. 2022
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2.0
Refunded my money for mistakes on charging for cancelationsReviewed 16 Mar. 2022
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6.0
The vehicle had shakes when the brakes were applied. I was to far away from where I rented the car to return it so I had to put up with it the whole trip. It was only a problem applying the brakes going down hill or applying the brakes for a quick stop. The car was not perfect but it served a purpose and safe trip.Reviewed 4 Dec. 2021
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10.0
Pros:I was having a tough day and didn’t realize Hertz didn’t have a drop off at Santa Rosa airport. I had arrived just in time to drop my car off and catch my flight, when I realized I couldn’t find the Hertz drop off. John, the downtown Santa Rosa attendant, was incredibly nice and picked up my car from the airport. While I know this is a service Hertz sometimes provides, John went out of his way to help me at a stressful time. He made the whole process easier, and because of him I’ll be renting from Hertz again. Thanks, John!Reviewed 12 Jun. 2021
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6.8
Cons:The bed of the truck was covered in some kind of tar which got on the things I picked up. Truck also was gut less and the change oil light came on which made us uncomfortable about whether we’d make it home. Service was excellent, truck was a disappointmentReviewed 2 Aug. 2020
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3.2
Pros:Added extra fees. Total went up 60$ fraud happenedCons:Hidden feesReviewed 25 May 2020
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10.0
Pros:all was greatReviewed 6 Jun. 2019
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8.8
Pros:Drop off was very easy. Just had to drive straight into a line and leave the car. Done.Cons:At pickup, the parking spot for this truck was very small and the truck was boxed in. It was very difficult to get the truck out of the spot.Reviewed 26 Feb. 2019
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4.4
Car was dirty and smelled of smokePros:Employees were helpful and nice.Cons:Car was dirty. Smelled of smoke.Reviewed 24 Sep. 2018
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