Reviews for Hertz in Fresno
- All reviews 100%
7.7/10 Good
Based on 53 reviews
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7.4
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7.4
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6.9
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7.4
Recent reviews
Most recent
10.0 Excellent
Full-size
18 Jul 2017
Loved the upgrade & the price
Pros: The Infiniti offered was the best!!
Rental Rep was very friendly
10.0 Excellent
Intermediate
8 Jul 2017
Pros: Love the car.
2.0 Poor
Intermediate
6 Jul 2017
canceled my rental
Cons: was told i wouldnt be charged for canceling of renting a car but i was secretly charged for travel insurance when i didn't even take the car out lol or renting i rather stick with enterprise hertz sucks for trying to scam
10.0 Excellent
Full-size
5 Jul 2017
Cons: None to note.
2.0 Poor
Economy
4 Jul 2017
WHAT WAS TO LIKE
Cons: I ARRIVED TO PICK UP MY CAR ONLY TO FIND THAT THEY HAD OVER BOOKED AND DID NOT HAVE A VEHICLE, ANY VEHICLE.
I WENT TO ENTERPRISE
10.0 Excellent
Compact
27 Jun 2017
Pros: The car was practically brand new and everything inside was nice and comfortable for the drive. It was very nice experience.
8.0 Good
Economy
23 Jun 2017
Convenient
Pros: The pick up location in central Fresno was good for me.
Cons: The car was equipped with an add on dash devise that functions as a gps and interface with Hertz that I could not turn off. I found it distracting.
2.0 Poor
Compact
23 Jun 2017
Cons: I reserved a small compact car and all they had was a large Nissan Van. They stated they would call me whenever a car came in.
8.0 Good
Full-size
10 Jun 2017
Pros: Our flight arrived earlier than scheduled and the vehicle type we had reserved was not ready for rental. Upgraded for a small fee and was given a clean, comfortable vehicle.
7.2 Good
Economy
17 May 2017
wrong location
Pros: the hertz guy at FAT saved it.
fernando at the FAT terminal just fixed a kayak error, u owe him.
Cons: somehow kayak set me up with a rental car to be picked up some place other than the airport. ha! that was a great prank. perhaps there was fine print that mentioned that but never happened to me before. if the default location for car pick up is to be non-airport, it oughtta give a red flag prompt to the user... just sayin.
7.6 Good
Economy
17 May 2017
Cons: Airport Blvd isn't the airport Hertz rental location... Very misleading
10.0 Excellent
Economy
22 Apr 2017
Pros: The car was very nice and clean. Stafff was very helpful and polite.
8.8 Excellent
Intermediate
21 Apr 2017
Cons: My wife could not use my credit card to get the car. This means I cannot pay the rental for anyone else.
10.0 Excellent
Full-size
19 Apr 2017
Pros: Fast, no hassle service. No effort made to sell me added insurance. I was only asked about returning the car with the tank full ( I fill it verses they fill it).
Car was new, clean, easy to locate and return at FAT. I usually have found better pricing from other agencies, but this year, Hertz had a very competitive pricing for the two weeks rental. I appreciate receiving the Toyota Camry - a great car! Very satisfied!
10.0 Excellent
Intermediate
12 Apr 2017
Pros: Roomy car for the price. Easy check-out and check-in.
Cons: It sounded like it had some engine issues that were starting on the last day.
5.2 Okay
Intermediate
11 Apr 2017
Rented For 11 Days - Charged For A Month
Pros: Nice car. Clean.
Cons: I rented the car for 11 days and was charged for a month. When I dropped the car off I was charged without my consent for an entire month. When I asked the clerk, they told me it wasn't them, and to call corporate. So I called them, and they told me they would refund it, and charge me for the time I rented it. The next day I was charged $418. I called them again, and they said it was a hold fee, which I was never told about. Hertz is a very dishonest company with several hidden fees, disorganized charging, and uneducated employees. I will never rent from Hertz again, and will make sure no one else does.
9.6 Excellent
SUV
4 Apr 2017
Good for business
Pros: Everything was prompt and prepared for me to sign some papers and be on my way.
4.4 Okay
Economy
3 Apr 2017
Pros: The drop off was the easiest and in and out and policies seemed to contradict the picking up policies which made drop off so much easier
Cons: When picking up policies changed several times which made it very difficult I actually had to leave the location and come back with information that wasn't even used then I was told I couldn't pay for anything in cash including the remaining balance of what was not prepaid but yet I was able to pay cash with a different attendant in the same location
10.0 Excellent
Intermediate
31 Mar 2017
Fantastic choice!
Pros: Car was new, clean, drove smoothly and it was a great price. Totally gonna go with rentals for all my trips now.
6.4 Good
Intermediate
26 Mar 2017
Wipers needed replacing
Pros: The process was great and easy
Cons: The window wipers desperately needed replacing.
8.0 Good
Minivan
24 Mar 2017
fresno airport car rental
Pros: nice customer service, overall quite happy with the car. would rent again. car smelled but it was easily aires out.
Cons: i felt like the car was missing alot of amenities that its other car counter parts lack. the bluetooth failed alot and so we had to buy an aux cord for driving long distances. i felt the car didnt drive smoothly as i felt like it shook alot. needs to be checked
8.0 Good
Intermediate
19 Mar 2017
Fresno Airport rental
Pros: I picked up on a Thursday and there was no waiting. Dropped off on the following Saturday close to 5pm, and it was the same. Front desk service was helpful and friendly. They require a credit card for rental.
They don't apparently go out and check over the vehicle with you, but they have a slip which you can do yourself. Glad I did, cause there were some large scratches I didn't want to be blamed for...
Cons: When I was getting picked up, my ride was waiting for me in front. It only took me 5mins to check out.The airport personal told her she wasn't allowed to wait for me in the drop off zone. I would suggest if your not parking in short term parking, which costs $1 for 20mins (ouch, an expensive hassle). Your ride could just wait, or go out and circle around, to pick you up.
10.0 Excellent
Intermediate
15 Mar 2017
Better than expected
Pros: The whole process went very smoothly, I was given a Nissan Rogue. This was my first time using Hertz as usually they are the most expensive.
Cons: I was going to take the additional insurance, but the rates are ridiculous.
10.0 Excellent
Minivan
13 Mar 2017
Pros: Gods customer service
Cons: Not my favorite van but good enough
2.0 Poor
Economy
7 Mar 2017
Car had been used by a smoker. They used a ton of
Pros: I exchanged the car for a better one
8.4 Excellent
Full-size
5 Mar 2017
People were very friendly
Pros: drove great...looked nice
Cons: Car smelled like smoke and Im a non smoker
2.0 Poor
SUV
28 Feb 2017
Pros: Did not like anything
Cons: Rude service, unacceptable vehicle, not available at reserved time
10.0 Excellent
Full-size
3 Dec 2016
Great car and great price
Pros: Enjoyed all!!
2.0 Poor
Economy
15 Oct 2016
prepaid card not accepted
Cons: You guys denied me because i had a prepaid card . it had my name on it , ive had it for over 5 years , and most important off all it has over $2000 on it. im very disappointed because i had a family emergency
2.0 Poor
Intermediate
21 Sep 2016
Cons: They let you rent with your debit visa or Mastercard, but they want to check your credit report for even a 1 day rental. Those inquires on the credit last for 2 years and lower your credit score. I rent a lot, almost once a week. I can't imagine how many inquiries I will have to the end of the year. Unbelievable.
10.0 Excellent
Intermediate
5 Dec 2015
Pros: The price was cheap. Easy pick up and drop off