Find reviews that mention:
8.0
Cleaner car. We found a vape cartridge for THC in between the seat. It would have been easier to have automatic lift gate, esp. for older people. But all in all, we will use again!Reviewed 5 Nov. 2022
review from![kayak]()
10.0
Trish and Isha were great from the start ! they also booked a Lyft for me to get back to my condo, since i could not get wifi on my phone! great service !!!Reviewed 18 Sep. 2022
review from![kayak]()
2.0
This was the wkrst rental experience ever! I reserved a luxury rental (mercedes to be exact) but when i got there i was given a 2018 jeep compass that cd not go more than 55mph uphill. Despite my explaining i rented and needed a luxury car i was told the older jeep compass was an upgrade so i should be happy. I inquired about 2 other vehicles on the lot that were not luxury but better than the Compass & i was told those were reserved for next morning. The car was also filthy, i had to take it to car wash n pay to have inside AND outside cleaned because i cdnt bare to drive it as it was. When i got home i referenced the Hertz luxury vehicles vs compass and it was actually a downgrade. Upon return i complained & requested a decrease in my daily charge for 7 days n was given a $20 discount which is about $1.50 per day discount which was a joke. Never again will i rent from Hertz! Kayak needs to eliminate thier agreement w Hertz,this is the 2 time in 6 months ive been duped by Hertz.Reviewed 22 May 2022
review from![kayak]()
2.0
Paid for premium car. Did not receive premium car. Was told that is all that is available, after I called the day before to confirm the rental details.Reviewed 28 Feb. 2022
review from![kayak]()
6.0
Pros:Friendly staffCons:Shorter lines. More selection. I was not able to get the car I booked.Reviewed 8 Jun. 2021
review from![kayak]()
8.0
Pros:Easy pick up and drop off. The guy that helped us was great.Cons:We tried using the gps in the van but it wouldn’t work. When we tried to enter a destination the whole system would reset.Reviewed 5 Jun. 2021
review from![kayak]()
6.0
Pros:The gas mileage was goodCons:The comfort of the back seat was just okay for 7 passengers accommodation it was tight. The van did not have many Usb or cell phone charging optionsReviewed 19 May 2021
review from![kayak]()
10.0
Pros:Staff was great. When I returned the car they were super busy and instead of waiting in line, they let me drop off the keys and go to ensure I didn't miss my flight.Reviewed 10 Feb. 2021
review from![kayak]()
2.0
Cons:My reservation was cancelled the DAY OF my reservation due to overbookingReviewed 8 Sep. 2020
review from![kayak]()
2.0
Cons:The rental car agency did not have a vehicle for me, even though this was a prepaid rental. I have not found a place on the Kayak app where I can request a refund, so I have asked my credit card company to file a claim to get the refund.Reviewed 23 Jun. 2020
review from![kayak]()
5.2
Pros:The car had a tire with a small leak so I had to return it. The rental place was about 40 min from my home so very inconvenient. The young man at the desk was very very nice and apologized several times. He also didn't charge anything - of course I didn't use the car hardly at all due to the low tire pressure.Cons:Would have been difficult for anyone to know the tire had a leak as the low pressure warning didn't come on until after I left the dealership. Again, the young man was excellent.Reviewed 1 Jan. 2020
review from![kayak]()
10.0
Pros:It was the easiest car rental I have had so far. The staff was great, the car was great it was quick and easy. Highly recommend!!!Reviewed 25 May 2019
review from![kayak]()