Book Hertz car rentals in Huntsville

Reviews for Hertz in Huntsville

Recent reviews

Traveler rating

Excellent

0

Good

0

Okay

0

Mediocre

6

Poor

0

Find reviews that mention:

pick up the carwrong location

car was cleancustomer service

car availablefriendly staff

rented a cargreat experience

pick up and droplocation was closed

5.2

Pros:Not much to like here. Vehicle was okayCons:Hertz office in Huntsville seems to charge for lots of things I've not seen before. I was surprised that a $200 hold was placed on my AMEX because I didn't pre-purchase fuel. I rent 10-15 cars a year and this was a first for me. The $50+ admin fee for toll, parking or other violation seems a bit excessive though I was fortunate that it didn't apply to me . I can understand a $5000 fee for "using or transporting controlled (illegal) substances" in the vehicle but do we really need to spell this one out to everyday law abiding customers?Reviewed 5 Oct. 2016

review from

2.0

Cons:Lower the deposit.Reviewed 9 Feb. 2021

review from

2.0

Cons:I arrived to pick up my car and was informed that they had no reservation for me. The insurance I purchased I was charged for. But the reservation charge never went through. I ended up having to just book another car from a different provider across town.Reviewed 22 Jun. 2020

review from

2.0

Pros:I never got with me so I never picked up the carCons:Maybe if you had a person I would talk to somebody would be a whole lot betterReviewed 8 Sep. 2020

review from

2.0

Pros:Drove across town to pick up the vehicle and was advised I had no vehicle!Cons:Do what you say you are going to do!!! Shit experience!!! Wont bother using kayak or hertz again!!Reviewed 17 Apr. 2021

review from

2.0

Cons:They didn’t have any car available when I went to pick up up the car I rented and paid for insurance! They stole my money, this people are stilling money from anybody!Reviewed 30 Apr. 2021

review from

2.0

Worst experience EVER!!Pros:I travel a lot and in 35 years this was one of the worst experiences ever.. worse than bad customer service!! 1. Reserved car for a 13 hour drive from Huntsville AL to D.C. but when we arrived all they could offer was a cargo van. so we were told to gontonMadison (near by town). Where our contract that says no smoking in the car was worthless as the car stunk STUNK of cigarette smoke. So we waited an hour and a Half for them tin"clean it again" by now it wa s5:00 on the day of a 13 hour drive.. so even though the car still teamed we had no choice. No where to get a different car. 2. I was EXTREAMLY CLEAR that the card I was using to reserve the car was NOT TO BE USED AS THE PAYMENT CARD! this has always be super easy and has never been a problem in 35 years of renting cars for travel. 3. Notice the contract listed the wrong drop off point (the complete opposite side of D.C. From where we needed to drop off.. they refused to change the contract saying"its no problem You can droop off anywhere" incomplaing SECERAL TIMES ABOUT THIS. But the Manager "Willy" assured us it would be no problem. 4. Everything wa da problem and they simply lied to us for their own convenience. Toook us over 2 hours to return the car while we and thenDules airport Hertz staff argued with the idiots at what turned out to be some shaker franchise in Huntsville. They simply did not care about anything they wanted us in and out and had no interest in the difficulty and inconvenience they caused.. the jerk GeneralManager was an absolute childish wanker and hung up on me while I was complaint about the mess they had made for me.Cons:Stay away from these jerks. Terrible dishonest service is my experience.Reviewed 24 Aug. 2017

review from

2.0

Cons:Didn't get to drop car off since hertz have my car away.Reviewed 26 Aug. 2018

review from

7.2

Pros:Nice car. Excellent gas mileageCons:Car had ants. Wrong car listed on paper workReviewed 12 Jul. 2016

review from

10.0

Pros:Everyone was so nice and helpful!Reviewed 4 Nov. 2017

review from

3.6

Cons:Specifically asked at Nashville if I could change my payment method at drop off (different location) and was told yes. At drop off they said they can't do it, that I need to call Nashville, and they can. Called Nashville and they can't do it over the phone, I need to go to that location (i'm in a different state now). Called customer care- and they just had an attitude with me telling me if I want to change it I need to go to Nashville.Reviewed 25 Jul. 2017

review from

2.0

Cons:I had a reservation and when I arrived they turned me away without renting a car to me because they ran out of cars.Reviewed 12 Oct. 2019

review from

More

• 6.8 /10Enterprise Car Rentals at Huntsville
• 7.7 /10Avis Car Rentals at Huntsville
• 6.3 /10Budget Car Rentals at Huntsville
• 6.0 /10Dollar Car Rentals at Huntsville
• 6.2 /10Alamo Car Rentals at Huntsville

• Has the Hertz rental car policy in Huntsville changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Huntsville?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Huntsville.

• How many car rental locations does Hertz have in Huntsville?

  Hertz has 2 rental locations in Huntsville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Huntsville airport (HSV)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Huntsville airport (HSV)?

  Yes