Book Hertz car rentals in Ithaca

Reviews for Hertz in Ithaca

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8.0

Generally positive, but deceptive customer servicePros:Everything went smoothly with the rental itself. Although I have not yet seen the final charges on my credit card statement, so cannot comment on that as yet.Cons:While checking out the car the customer representative asked me to choose among certain rental options in a way that made it appear as if the stated choices were obligatory. For instance, he indicated that when I returned the car I could choose between two options for refueling (both of which incur extra fees). There are, in fact, three options for refueling, the third being refueling the car oneself (in this case the cheapest option). We went back and forth for several minutes discussing the two former refueling options before I saw a sign indicating that I could, in fact, refuel the car myself. Had I not seen this sign I would have been unwittingly led into spending additional money. In a similar vein, I was asked if I would like a particular model of vehicle. I realized that I was, again, being unwittingly guided into spending more money on an upgrade rather than a choice among equally priced cars. My recommendation is that it should be fine to rent a vehicle from the Ithaca Airport Hertz office so long as one comes prepared to avoid the verbal traps that are set; carefully laid traps which are intended to make one unwittingly cough up additional money.Reviewed 25 Nov. 2017

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2.0

Pros:You idiots! The rental was cancelled 5 minutes after it was made. There was no rental event. Why don't you know that? You have no back-feed from Hertz to your system?? I got notices from you that my car was ready, which was totally wrong and made me have to contact Hertz again. So much for using cheapflights again.Cons:Cheapflights could have done their job and understood the situation.Reviewed 20 Jun. 2021

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10.0

Pros:Read aboveCons:Read aboveReviewed 11 Apr. 2018

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10.0

Excellent service overallPros:Pick up and drop off was fast and easy.Reviewed 7 Mar. 2017

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7.6

Decent but somewhat unsafe carPros:They helped us change drop off locationsCons:The windshield washer was either Frozen or broken but we couldn't clean the windshield driving on dirty winter streets which left us feeling a bit inconvenienced and unsafe.Reviewed 29 Dec. 2017

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2.0

Terrible Customer Service and Terrible CarPros:The car didn't break down.Cons:The Hertz in Ithaca has the rudest customer service I have ever experienced. Also, the car smelled so much like cigarette smoke that I needed to have the windows open the entire time I drove it. The temp was in the 30s that day.Reviewed 29 Dec. 2015

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5.2

Cons:The very tight grace period of 30 mins if you are late to drop off the car, will be a reason why I would make sure not to rent a car from them anymore!!!!Reviewed 11 Mar. 2018

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8.0

Pros:CarCons:Customer serviceReviewed 3 Sep. 2019

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7.2

Pros:- Clean car that was in the desired categoryCons:- Very limited staff availability for pick-up and drop-offReviewed 3 Jun. 2019

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• Has the Hertz rental car policy in Ithaca changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Ithaca?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Ithaca.

• How many car rental locations does Hertz have in Ithaca?

  Hertz has 1 rental location in Ithaca. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Tompkins County airport (ITH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Tompkins County airport (ITH)?

  Yes