Book Hertz car rentals at Key West Airport

Reviews

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Traveler rating

Wonderful

4

Very good

4

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

12

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great experiencecar was clean

pick up and droppick up the car

car availablerented a car

10.0

staff in key west airport were excellent!Reviewed 1 Feb. 2023

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8.0

The Hertz location where I was supposed to drop off the car was closed and I didn't know exactly what to do. I wish the employee had told me this when I picked up the car in Key West. There shouldn't be any ambiguity when dealing with a car.Reviewed 24 Oct. 2022

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4.0

My car was 30 minutes late. No e tra time given. Low air pressure in front driver side tire. Not cool.Reviewed 14 Sep. 2022

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2.0

My car was towed, while I was still renting it. And no one couldn’t explain why.Reviewed 4 Aug. 2022

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2.0

There was a problem with the priceline booking where they sent me to a faraway non-airport drop off location, despite specifying the MIA destination and having my flight number on the booking. I take this route a few times a year and did not notice this until on the road and had to struggle to call Hertz customer service. The matter was finally resolved by the Hertz counter. One way rentals are normally more expensive than one would like and these days there are not enough staff to clean a car before you get in. Manager specials are subject to luck of the draw but I got a double cab truck, which was not as comfortable as anything else, thus explaining lowest marks on the criteria you specified. The drop off location issue is critical and perhaps some measure should be taken to avoid this happening to others. Thanks and I hope this feedback is helpful.Reviewed 7 Jul. 2022

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10.0

HAD a great timeReviewed 31 May 2022

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10.0

Nice car for a great price. Pick up and drop off was easy. ThanksReviewed 20 Apr. 2022

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2.0

Vehicles were poorly maintained, I returned two vehicles with operating vaults.Reviewed 1 Apr. 2022

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10.0

On pick up, I found multiple dings/blemishes in the exterior but had noone available to report or document the existing damage. (I did not plan to revisit the terminal desk-a hike). I just took photos of the damage and pray I won't get charged. Otherwise excellent.Reviewed 25 Feb. 2022

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2.0

Awful. Waited over an hour in a small office prior to pick up. Woman on the front desk with blonde hair was very rude and left us waiting in the office for over an hour when there was only one other person in there, who was already getting served by another staff member. Car was unclean. After just an hour of driving the car it started making a loud clacking noise. (We was running late so we did not have time to drive back). The noise did stop after a couple of days. Phoned to extend our car rental and was spoken to by the same lady we had on our pickup, again she was very rude and we got nowhere on the phone. Phoned again a few days later in hope that someone else would answer. Again the same lady actually put the phone down on me after I asked to extend the rental, I called back and she said she was really busy, which would have been ok but I told her I was borrowing our hotels phone and leaving so we would not have any other way to call , so she said “ok what do you want “ I said can I extend for another two weeks , she then quickly said “ok bye “ and put the phone down. I did not receive a message or an email confirming this so obviously she did not extend it as she didn’t even quote me on how much it would be. I have tried to go on the Hertz app to extend our booking but that won’t let me get past the “driving license number” section so I am now currently driving 3 hours back to the original pick up location to speak with them in person. I have never experienced such an incompetent member of staff as well as being so rude. I will not be using Hertz againReviewed 27 Dec. 2021

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2.0

Reservation was confirmed with confirmation number….would you stranded at airport be cause NO vehicles were available at location. Terrible experience will NEVER do business with kayak againReviewed 7 Nov. 2021

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1.9

The vehicle had 47,862 miles on it at pick-up. It had exterior damage and was worn out. For what I was charged, this vehicle should have been almost new and in excellent condition.Reviewed 2 Aug. 2021

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More

• 4.3 /10Enterprise Rent-A-Car Car Rentals at EYW
• 6.6 /10Avis Car Rentals at EYW
• 5.9 /10Budget Car Rentals at EYW
• 6.0 /10Dollar Car Rentals at EYW
• 7.5 /10Thrifty Car Rentals at EYW
• 6.7 /10Alamo Car Rentals at EYW

• What is the most popular rental car from Hertz at Key West Airport?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz at Key West Airport.

• Where can I find Hertz car rentals at Key West Airport?

  3491 S. Roosevelt Blvd is the closest Hertz rental location to Key West Airport. The telephone number for this location is +1 305 294 1039.

• Does Hertz offer shuttle or airport pick-up services from Key West Airport (EYW)?

  Yes