Book Hertz car rentals in Metairie

Reviews for Hertz in Metairie

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

2

Find reviews that mention:

car availablepick up the car

car was cleanrented a car

6.0

The passenger area was very dirty. The steering column was gross and everything in the back rattled.Reviewed 24 Feb. 2023

review from

2.0

They called an hour ahead of pickup time and cancelled my reservation. They said they were overbooked and “left the reservation system up by accident.”Reviewed 28 Dec. 2022

review from

4.0

I rented a car, when I got there after signing papers , the informed me they were giving me a Nissan work truck. The out side of the truck was terrible. Scratches, dings, dents, paint stains, over all it was dirty and a mess. The inside was somewhat clean. Most everything worked. Could not secure vehicle, the cab sliding window in rear, was broken and no latch. Key fob had a bad battery. Had to use key to lock doors, FOB gave me trouble starting vehicle. Only had less then half tank of gas. It was a one way trip with a drop off. I don't know why they wouldn't give me the car I rented. I rented a car because my wife had fallen at the airport and did located her shoulder a d suffered a fracture. We spent the day before in the hospital, where the had to sedate her to get her arm back in place. She was bound up to keep her arm in place and was on mild medication. She was very uncomfortable on the ride home. Stiff riding suspension. I don't know if I would rent from Hertz again. Depends on your response.Reviewed 12 Nov. 2021

review from

6.0

Pros:The mini van ran well and had enough comfortable seating!Cons:I would really appreciate some compensation as the Pacifica Minivan we rented and prepaid in full way in advance was absolutely FILTHY and terribly dirty inside and out! During this time of Covid and since you advertise Hertz is abiding by Covid cleaning protocols this was just the opposite! The car was so dirty we had to go have it vacuumed and wipe down with Lysol wipes and picked up amount of dirty cups and trash! The exterior was also filthy and we couldn’t even see out of the windshield with all the bugs so we had to pay to go have a car wash done! We prepaid for this vehicle way in advance and this should not have been the case when we were rushing to leave for our trip! We were extremely disappointed and would like some compensation! ThanksReviewed 23 May 2021

review from

10.0

Cons:The employees that I dealt with where very friendly and helpful. They made sure the vehicle was clean, had a full tank of fuel and pointed out all the minor issues with the car so we would not be blamed for these things.Reviewed 4 Mar. 2021

review from

2.0

Pros:They wouldn’t answer the phone, then said the day of the rental that they “couldn’t guarantee” they would have the car I booked weeks ago. They said to call back later in the day to check. When I called back no one answered. I rented last minute from a competitor and had to spend extra money.Cons:Literally everything.Reviewed 29 May 2020

review from

2.0

Pros:Hertz was the worst company I’ve ever felt with. Customer service was horrible. I ended up never even getting a car from them.Reviewed 1 Feb. 2019

review from

10.0

Pros:The staff in Metairie LA was wonderful. Precious helped us fix some problems that we had with KAYAK and made sure our vacation went off without a hitch! Can't say enough good things about them.Cons:When I realized that there was a problem with my reservation KAYAK no one at KAYAK would even try to help me. I was very disappointed with them and frustrated that this would impact our vacation. The local office of Hertz in Metairie LA took care of all of it for me and I am very grateful to them. I am very disappointed with KAYAK.Reviewed 22 Sep. 2018

review from

2.0

Confirm everything yourselfCons:The address given on the confirmation was not accurate. Upon trying to call Hertz to get their address, no one answered the phone. I tried calling multiple times to no avail.Reviewed 15 May 2018

review from

10.0

Very SmoothPros:Pickup and delivery with your associates was perfect...they were both amazingCons:N/AReviewed 15 Feb. 2017

review from

6.0

Cons:I rented a car throw interned one price, after in the office is another, you add too many things were not in the beginning contract, i rented 5 days online the price was 125, at the office 199,,,,, its not serious............ next time i'll cancel my booking, for this reason........Reviewed 29 Jan. 2017

review from

10.0

Quick and easy rentalPros:What a great and easy rental. This was perfect to keep our family moving through the holiday!Reviewed 2 Jan. 2017

review from

More

• 8.0 /10Enterprise Car Rentals at Metairie

• Has the Hertz rental car policy in Metairie changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Metairie?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Metairie.

• How many car rental locations does Hertz have in Metairie?

  Hertz has 4 rental locations in Metairie. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Louis Armstrong airport (MSY)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Louis Armstrong airport (MSY)?

  Yes