Book Hertz car rentals in Metairie

Reviews for Hertz in Metairie

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6.0

Cons:Gave me Economy car instead of Compact. Location severely understaffed. Bumpers came loose from clips at highway speeds. Numerous dashboard lights popped on indicating a problem that sometimes didn't exist. E.g., the oil light came on, yet the dipstick showed the oil level almost full. Also, windshield washer fluid went up instead of hitting the windshield. Trying to swap the car off for another one at my destination location proved futile as that location said they wouldn't have one available for quite a few days. So, I just kept the one I had. This was my worst experience with any rental car with any company, and I've been renting cars for almost 50 years.Reviewed 15 Jun. 2017

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2.0

No car provided to mePros:Nothing. only complainCons:They don't MiniVan available to me. Totally messed my plan. Even I prepaid 1 week ago. at last minute in their office, they told me there is no mini van available for me. Now, I have to fight hard to get me mony back, even I didn't get any car. It totally pissed me. No service, but still charged me. I hope they can be punished, just like they punish their customer, when customer didn't show or late to return the car. How unfair, I paid, no service, I still have to pay. I am Qinhua TuReviewed 1 Apr. 2018

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2.0

Pros:They wouldn’t answer the phone, then said the day of the rental that they “couldn’t guarantee” they would have the car I booked weeks ago. They said to call back later in the day to check. When I called back no one answered. I rented last minute from a competitor and had to spend extra money.Cons:Literally everything.Reviewed 29 May 2020

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10.0

Cons:The employees that I dealt with where very friendly and helpful. They made sure the vehicle was clean, had a full tank of fuel and pointed out all the minor issues with the car so we would not be blamed for these things.Reviewed 4 Mar. 2021

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6.0

Pros:The mini van ran well and had enough comfortable seating!Cons:I would really appreciate some compensation as the Pacifica Minivan we rented and prepaid in full way in advance was absolutely FILTHY and terribly dirty inside and out! During this time of Covid and since you advertise Hertz is abiding by Covid cleaning protocols this was just the opposite! The car was so dirty we had to go have it vacuumed and wipe down with Lysol wipes and picked up amount of dirty cups and trash! The exterior was also filthy and we couldn’t even see out of the windshield with all the bugs so we had to pay to go have a car wash done! We prepaid for this vehicle way in advance and this should not have been the case when we were rushing to leave for our trip! We were extremely disappointed and would like some compensation! ThanksReviewed 23 May 2021

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8.8

Good, but with reservations...Pros:Speed and cleanliness of car.Cons:They don't accept debit cards, despite the fact that I know I have rented from them before and all I have is a debit/credit card. I didn't like being pressured into buying insurance - even the basic level - which doubled the cost of renting. This was not really part of my budget for renting, but I had to suck it up.Reviewed 26 Apr. 2016

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2.0

DissatisfactionPros:A free ride to the airport.Cons:1. Long wait to pick up and drop off 2. Car was dirty 3. Had to ask a stranger for help with air conditioner. 4. The car that I had reserved was denied because it had a “hole” according to the salesperson, so I felt forced to upgrade and therefore pay more!!!!Reviewed 12 Aug. 2018

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10.0

The chevy suburban is excellent.Pros:We traveled with 7 adults for 2400 miles. The suburban had lots of room and storage. Hertz customer service was very good.Reviewed 20 Jun. 2017

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10.0

Quick and easy rentalPros:What a great and easy rental. This was perfect to keep our family moving through the holiday!Reviewed 2 Jan. 2017

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8.0

Good fast clean servicePros:The employees attitude and the car was good on gas savingCons:Everything was good no dislikesReviewed 11 Apr. 2016

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2.0

Confirm everything yourselfCons:The address given on the confirmation was not accurate. Upon trying to call Hertz to get their address, no one answered the phone. I tried calling multiple times to no avail.Reviewed 15 May 2018

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10.0

Pros:The staff in Metairie LA was wonderful. Precious helped us fix some problems that we had with KAYAK and made sure our vacation went off without a hitch! Can't say enough good things about them.Cons:When I realized that there was a problem with my reservation KAYAK no one at KAYAK would even try to help me. I was very disappointed with them and frustrated that this would impact our vacation. The local office of Hertz in Metairie LA took care of all of it for me and I am very grateful to them. I am very disappointed with KAYAK.Reviewed 22 Sep. 2018

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• 8.3 /10Enterprise Car Rentals at Metairie

• Has the Hertz rental car policy in Metairie changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Metairie?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Metairie.

• How many car rental locations does Hertz have in Metairie?

  Hertz has 3 rental locations in Metairie. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Louis Armstrong airport (MSY)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Louis Armstrong airport (MSY)?

  Yes