8.0
No surprise charges at check in with a pre paid rentalReviewed 5 Nov. 2022
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10.0
Love that the rental car pick up and drop off is right at the doors of the airport. Nice and helpful staff, car was clean and easy to find.Reviewed 17 Oct. 2022
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2.0
Pros:Absolutely nothingCons:This booking site and their actual inventory are totally inaccurate. Booked 4 separate times and vehicle was never available even after speaking with an agent all those times. Ended up using a dealership to rent something. Don’t depend on this service!Reviewed 17 Aug. 2020
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7.2
Pros:Staff was friendly but not able to provide clear answers. Drop off was easy.Cons:Clearer instructions prior to pickup when rental has been paid in full via deal through travel website such as Kayak. No mention of credit card being needed for deposit nor explanation of what the deposit is for.Reviewed 12 Jun. 2019
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10.0
A much better tripPros:Easy booking. Easy check-in and easy drop-off. We had a Nissan Quest that was clean and trouble free. Plenty of room for everyone and our luggage.Cons:No complaints with Hertz. The vehicle shifter could use a relocation.Reviewed 3 Sep. 2017
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9.6
Quick & EasyPros:I rented at the Mobile, AL airport which is tiny so pick up and drop off was super easy and fast. Charge was about what was estimated via kayak, just $15 more. No issues with the car!Reviewed 23 May 2017
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4.0
Pros:A small car and easy to park.Cons:The 12V charger in a car did not work. Hence, I could not charge my GPS which was in convenient during the trip .Reviewed 1 Mar. 2017
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6.0
quoted price was not honoredCons:The kayak.com reservation showed the detailed price i would be paying including the added fees and taxes. when i got to the hertz counter, the attendant took the total including the taxes and fees and added another $30 for airport taxes and fees on top of the quoted price. Bottom line, it cost more than i was quoted. even though i showed him proof on paper of my quote, he refused to honor it.Reviewed 9 Feb. 2017
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2.0
Pros:NithingCons:No help here either. They just told me to call the customer service hotline....as if I wasn't a customer standing there in front of them.Reviewed 19 Sep. 2016
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2.0
Cons:Wouldnt rent me a car without major credit card. Couldnt use a debit card, which is crazy. My brother had to drive 8 hours to pick us up! These policies suck! I have plenty of money in the bank, but no credit built up due to paying cash for almost everything i own.Reviewed 4 Sep. 2016
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