Book Hertz car rentals in Naperville

Reviews for Hertz in Naperville

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Excellent

8

Good

3

Okay

5

Mediocre

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car was cleanlocation was closed

car availablegreat experience

pick up the carpick up and drop

rented a carcredit card

friendly staffcustomer service

wrong location

8.0

Pros:Pick up took 40 minutes. Only one guy to help and it took FOREVER. BUT Those of us waiting started conversations and we enjoyed each other's company, so it was chill. Fortunately, the folks waiting were kind and friendly and had a sense of humor. The Hertz guys - well - I think they were doing their best.Cons:Shorter wait time. Install toll trackers - this should work in all states, frankly and I'd love it if rental car companies could lobby government to streamline the toll trackers to accommodate all states' systems - so that if we are driving in an unfamiliar area and our phone GPS sends us through a toll booth, it's not a hassle to pay for it.Reviewed 28 Jun. 2021

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2.0

Pros:Too high depositCons:Reduce deposit feesReviewed 20 Apr. 2021

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8.8

Cons:Quick in and out. The staff was efficient, kind and professional. I prepaid and had a choice of 2. I opted for a vehicle that was scratched and dented to not look like a rental. The only thing I'd have liked is a freshly washed car... clean windshield.Reviewed 12 Aug. 2019

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4.4

Pros:The price was reasonable.Cons:NO personal parking is permitted here so you cannot leave your personal vehicle here. The attendant and sign out process were both very slow even though the office was not busy.Reviewed 28 Jul. 2019

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3.6

Pros:The staff was helpful and the pick up/drop off quick.Cons:The car stunk like cigarette smoke and instead of a mid size like I requested, I ended up with a full size car, a Malibu, which was not easy to drive.Reviewed 4 Jul. 2019

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6.8

Pros:The price was competitive.Cons:The staff had not warmed the car up or bothered to scrape the frost of the windows when I picked it up.Reviewed 25 Mar. 2019

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2.0

Pros:The dumb kid on the phone wasn’t rude. Just really really dumbCons:Let’s see. Have the car types you claim to have? That would be good. Uhmmmm what else? Oh yeah, when you don’t have the car size and type, just say “hey we are full of sh*t, never believe us.” Instead of lecturing me about how if i want a large suv i should have given you 72 hour notice.Reviewed 27 Feb. 2019

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10.0

Pros:Great car. Great service, Easy in and out.Reviewed 5 Jan. 2019

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4.0

Was hoping to upgrade to an SUV, they could not accommodatePros:Not muchReviewed 4 Jul. 2018

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4.8

Its been a month and the security deposit hasn't been returnedPros:The car was brilliant and superior.Cons:Security deposit was not returned immediately until now. June 5, 2018. Waiting time to pick up the car was way too long.Reviewed 5 Jun. 2018

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2.8

Cons:The car was not cleaned at all. There were empty food wrappers lying in the different compartments. The man behind the counter was extremely rude and unprofessional. He locked the doors before closing time and blamed us for not being on time. He also overcharged us for the rental when we had already paid a set price. When we called him to discuss the issue, he rudely hung up mid conversation and refused to pick up phone calls. Extremely dissapointing.Reviewed 30 Apr. 2018

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8.4

Pros:Loved the great rental price. Loved that the young mn an offered to pay for my uber because I couldn't leave my car. Very clean and smelled good. Very friendly staff.Cons:Nothing happened but the maintenance required light scared me. Plus the exterior was dirty when I received car.Reviewed 23 Apr. 2018

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• 10 /10Enterprise Car Rentals at Naperville

• Has the Hertz rental car policy in Naperville changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Naperville?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Hertz in Naperville.

• How many car rental locations does Hertz have in Naperville?

  Hertz has 3 rental locations in Naperville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes