Book Hertz car rentals in Naperville

Pros: The price was reasonable.

Cons: NO personal parking is permitted here so you cannot leave your personal vehicle here. The attendant and sign out process were both very slow even though the office was not busy.

Pros: The staff was helpful and the pick up/drop off quick.

Cons: The car stunk like cigarette smoke and instead of a mid size like I requested, I ended up with a full size car, a Malibu, which was not easy to drive.

Pros: The dumb kid on the phone wasn’t rude. Just really really dumb

Cons: Let’s see. Have the car types you claim to have? That would be good. Uhmmmm what else? Oh yeah, when you don’t have the car size and type, just say “hey we are full of sh*t, never believe us.” Instead of lecturing me about how if i want a large suv i should have given you 72 hour notice.

Was hoping to upgrade to an SUV, they could not accommodate

Pros: Not much

Its been a month and the security deposit hasn't been returned

Pros: The car was brilliant and superior.

Cons: Security deposit was not returned immediately until now. June 5, 2018. Waiting time to pick up the car was way too long.

Cons: The car was not cleaned at all. There were empty food wrappers lying in the different compartments. The man behind the counter was extremely rude and unprofessional. He locked the doors before closing time and blamed us for not being on time. He also overcharged us for the rental when we had already paid a set price. When we called him to discuss the issue, he rudely hung up mid conversation and refused to pick up phone calls. Extremely dissapointing.

Service means nothing anymore.

Pros: The car was mostly clean. The price was decent.

Cons: The two attendants were extremely rude. The car was not ready until 30 min after we arrived for pick up. We stood and waited while they prepped the car. They told us pets were not allowed in the car yet we found pet hair in the car when we picked it up. The tank was not full when we picked it up yet they documented it as being full and said it must be returned at full ir they will fine us. They told us not to document any of the damage the car had sustained from previous trips. The plates on the vehicle were expired which made our cross country road trip difficult as we got pulled over and had to explain it to each officer that stopped us for an expired plate. Mostly the rude attitude of the two attendants working is what will cause hertz to lose my business for any future rentals.