Find reviews that mention:
4.0
I had to get a replacement car while I was out of town and they gave me a really crappy car compared to when I rented.Reviewed 1 Jul. 2022
review from![cheapflights]()
6.0
I thought the pick up was easy, but when I arrived to get the car, I was told I would be charged a $3.40 fee. I thought I'd paid in full online. I don't like hidden charges no matter how minimal. The car was clean inside, but it could've used a better washing on the exterior. Also, when I went to turn the car in a day early, the placed where I picked it up closed early, and I had to drop it off about 2 miles away. I was charged an extra $20 for that. I am not happy that I got charged after turning it in a day early and the original rental place was closed having to pay extra money.Reviewed 28 Jun. 2022
review from![kayak]()
8.0
I would've appreciated being reminded of Triple A discount benefits to help cut down my costs. But in my hurry, I failed to remember myself. Otherwise the car was ready and cleaned and was the perfect most comfortable experience traveling up to Big Bear with my family. We all felt safe and in luxury with the new 2022 Suburban I chose.Reviewed 1 Jun. 2022
review from![kayak]()
8.0
The car was nice but smelled of smoke.Reviewed 1 Dec. 2021
review from![kayak]()
10.0
Pros:Staff very friendly and helpful.Reviewed 17 Oct. 2020
review from![kayak]()
10.0
Pros:Staff was professional and friendlyCons:Nothing, went greatReviewed 10 Oct. 2020
review from![kayak]()
10.0
Pros:They cancelled my reservation.Reviewed 27 Sep. 2020
review from![kayak]()
6.0
Pros:Car was clean and the pickup and drop offs were very convenient.Cons:Rental car company did not honor the weekly rate originally agreed on and added an additional $18.79 to my total.Reviewed 2 Sep. 2020
review from![kayak]()
2.8
Pros:Staff was rude at time of pick up, didn’t have the car I reserved and the solution was the cancel my reservation. My drop off time was outside their working hours and they told me I had to pay another day of rental to return the next day during their hours. Or I could pay to return it elsewhereCons:The car was dirty, food in between the seats. Gum stuck to the cushion, drinks were spilt and never cleaned up. Sand on the seats. With Covid-19 I would have expected it to be extra clean. No one even wiped the car downReviewed 5 Aug. 2020
review from![kayak]()
10.0
Pros:Easy pick up/drop off. Nice car, brand new. Friendly staff.Reviewed 28 Jul. 2020
review from![kayak]()
2.0
Pros:Nothing. No one was at counter, doors locked.Cons:If only someone was at the counter.Reviewed 26 Jun. 2020
review from![kayak]()
5.6
Cons:The location (Renaissance) isn't even open on Sunday although my booking said to return it there at 3 pm. They told me to drop it off at John Wayne airport instead. The car was dirty -- especially given how prevalent COVID is right now, I would have hoped the company would be even more careful about cleaning it. I had to lysol wipe the steering wheel and etc myself after receiving the car.Reviewed 22 Jun. 2020
review from![kayak]()