Book Hertz car rentals in Newport Beach

Reviews for Hertz in Newport Beach

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Excellent

9

Good

5

Okay

2

Mediocre

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pick up the carwrong location

car was cleanlocation was closed

car availablecustomer service

rented a carcar was dirty

friendly staffgreat experience

pick up and dropnever rent

2.0

Pros:nothingCons:I was called a couple of hours before picking up time and told there was no vehicle for me!!!!!!!Reviewed 1 Jun. 2020

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8.8

Pros:How fast the process of returning the car was.Cons:Couldn't figure out how to adjust side mirrors and some of the ventilators weren't great. The car needed a clean but at least I didn't have to wait. Also it was very expensive because of different pick up and drop off locations.Reviewed 22 Oct. 2016

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5.6

Cons:The location (Renaissance) isn't even open on Sunday although my booking said to return it there at 3 pm. They told me to drop it off at John Wayne airport instead. The car was dirty -- especially given how prevalent COVID is right now, I would have hoped the company would be even more careful about cleaning it. I had to lysol wipe the steering wheel and etc myself after receiving the car.Reviewed 22 Jun. 2020

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2.0

Pros:Nothing. No one was at counter, doors locked.Cons:If only someone was at the counter.Reviewed 26 Jun. 2020

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10.0

Pros:They cancelled my reservation.Reviewed 27 Sep. 2020

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6.0

Pros:Car was clean and the pickup and drop offs were very convenient.Cons:Rental car company did not honor the weekly rate originally agreed on and added an additional $18.79 to my total.Reviewed 2 Sep. 2020

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10.0

Pros:Staff was professional and friendlyCons:Nothing, went greatReviewed 10 Oct. 2020

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2.4

Bad service and filthy carPros:Not much.Cons:The woman at the counter scolded us for being late and said she couldn't give us a car. She was looking at a different customer's name even though I gave her my full name and she confirmed it. Then when she realized it was the wrong name she gave us a car but the car was filthy. Smelled horrible, like smoke and food. Filled with sand and dirt all over seats and floors. It wasn't even the sized car we asked for and prepaid for. We asked for anything else at all, didnt matter size, and she wouldn't give us anything even though there were at least 10 other cars in the lot. This was a hotel pick up so there were maybe 15 spaces for cars total. Possibly 20. I'm highly considering never renting with hertz again even though I've had been renting with them in the past when they have good deals.Reviewed 26 Aug. 2018

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10.0

Pros:Staff very friendly and helpful.Reviewed 17 Oct. 2020

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2.8

Pros:Staff was rude at time of pick up, didn’t have the car I reserved and the solution was the cancel my reservation. My drop off time was outside their working hours and they told me I had to pay another day of rental to return the next day during their hours. Or I could pay to return it elsewhereCons:The car was dirty, food in between the seats. Gum stuck to the cushion, drinks were spilt and never cleaned up. Sand on the seats. With Covid-19 I would have expected it to be extra clean. No one even wiped the car downReviewed 5 Aug. 2020

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10.0

Pros:Easy pick up/drop off. Nice car, brand new. Friendly staff.Reviewed 28 Jul. 2020

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2.0

Worst car rental experience ever!!Pros:NothingCons:I drove from Long Beach to Newport to pick up a rental car and they didn’t have a car for my reservation. Customer service was terrible, barely even an apology or attempt to remedy the situation.Reviewed 8 May 2018

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• 6.9 /10U-Save Car Rentals at Newport Beach
• 6.9 /10Thrifty Car Rentals at Newport Beach

• Has the Hertz rental car policy in Newport Beach changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Newport Beach?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Newport Beach.

• How many car rental locations does Hertz have in Newport Beach?

  Hertz has 3 rental locations in Newport Beach. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes