Book Hertz car rentals in Ocala

Reviews for Hertz in Ocala

Recent reviews

Traveler rating

Wonderful

2

Very good

0

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

6

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friendly staff

2.0

The interior of the rental reeked of gasoline, which the Ocala Hertz tried to cover up with baking soda and by giving me the keys with the windows rolled down. I had serious headaches while driving for extended periods and believe it may affect my health. By the time I noticed the strong odor the location was already closed for the weekend. One of the tires needed air immediately after driving it and the FOB battery was so low it wouldn’t lock or unlock the doors at times.Reviewed 1 Feb. 2023

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2.0

The car I reserved they gave to a lady whom got there 5 minutes before me. Then they gave me another suv. They said low on gas.. It was empty. I got 15 mins down the road to find out the side mirrors did not work. Called them then they said it would be about 3 hrs for a tow. I had to drive a unsafe car back to Hertz. They then gave me a car (I resrved a SUV) I was going 1 way across Country. I hit South Dakota and went for the breaks. All the wires from under the dash had fallen out onto the breaks. My sandel was caught in the wires. I almost wrecked. The fee should have been 498. The final bill was over 1k. Never again...Reviewed 28 Aug. 2022

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2.0

The first car given to us was clearly not washed, I dealt with it on the outside- no problem. Inside it was filthy, called several times and got hung up on, told a story. They gave us a second car that was making a clanking noise. My husband finally went and told them we need another car. The third car finally was cleaned and detailed. Tried to return the car early because I no longer needed it, couldn’t. Drop was quick and painless - got asked if I wanted the receipt printed or emailed. We choose email and never got the email.Reviewed 14 May 2022

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10.0

Customer service can have some improvementsReviewed 12 Apr. 2022

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2.0

Went to pick up my car I rented, did not have one available for me along with a few other people that ended up being stranded. I spent over $70 in Uber so I could get to and from the hotel I was staying at. Not even an apology or a phone call to let me know that they didn’t have a car for me. Will never ever rent from hertz againReviewed 18 Mar. 2022

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2.0

Did not have the 7 passenger car that I ordered and had a pickup time of noon, when got there at 12:30 they told me they close at 12:00 on Saturday, so I drove 50 minutes to get there and left with no car and had to use 2 cars to pickup people at the airport.I paid more to get a seven passenger specifically for that reason.Not a good experience!Reviewed 26 Feb. 2022

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2.0

Poor communication with the customer. I didn't find out until I went to pickup the rental nothing was available. Mind you my pick wasn't till 10:00 that morning. I had no business burning unnecessary gas driving to the business office only to find out my car wasn't available or any other car. I would not recommend this office for business. No one was organized. Employees standing around talking and on the cell phone. No one greeted me and my husband as we entered the establishment. A lady from the back finally came up front and waited on me after she stop talking. Then had the nerve to say," You we're next on the list for me to call about the rental", after she checked a clipboard. She didn't even apologize for me wasting time and gas driving there. This was BIG inconvenience for me that day. Not a happy person with hertz at all.Reviewed 14 Feb. 2022

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10.0

Pros:Yes, the staff were friendly. Their price for the large high-roof van was awesome, especially with the unlimited miles. Actually got over 20 mpg with the van, even when fully loaded with furniture during a 234 mile round trip.Cons:The van was a little dirty inside the cargo area, but nothing serious. If the price remains the same, I'd use Hertz again if I have need for a cargo van rental.Reviewed 12 Feb. 2021

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6.8

Pros:Staff member had personality of a fish.Cons:STAFFReviewed 10 Sep. 2020

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2.0

Cons:They didn't allow us to pick up the rental.Reviewed 19 Mar. 2020

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7.6

Pros:Loved the Bluetooth.Cons:Windshield washers didn't work and cab noise was a bit loud.Reviewed 15 May 2018

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7.6

Aye..RioPros:Kia Rio worked well on our Rv travels.Cons:Expected more taxes at completion. ..the added $204 hurt!Reviewed 16 Feb. 2018

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More

• 6.9 /10Enterprise Rent-A-Car Car Rentals at Ocala
• 6.3 /10Budget Car Rentals at Ocala

• Has the Hertz rental car policy in Ocala changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Ocala?

  Premium (Nissan Maxima or similar) is the most frequently booked rental car type from Hertz in Ocala.

• How many car rental locations does Hertz have in Ocala?

  Hertz has 1 rental location in Ocala. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Orlando airport (MCO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Orlando airport (MCO)?

  Yes